Zachary1 reviewTotal number of Google reviews Zachary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKnowledgeable, friendly, fast
- Services: Drain cleaning
Roto-Rooter Plumbing & Drain Service
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%79+19.2Value 14%93+13.2Replies to reviews 7%100+7.1Craft & service penalty76−2.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#50 of 61 drain cleaning servicesPosition by Experts Score among all companies we track in this category. · better than 18%
4.8 ★★★★★ 1,213 Google reviews · 24 photos
90%five-star reviews
4.89★last 12 monthsAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
$506typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Roto-Rooter Plumbing & Drain Service at a glance
Customers frequently highlight punctual arrivals, clear explanations of issues, and professional conduct during services like drain clearing and water heater installation. Many note that technicians provide multiple repair options and clean up thoroughly after completing the work. However, some reviews criticize high service costs, including non-credited visit fees and hourly rates, while others report misdiagnosed problems or missed appointment schedules.
- Google rating: 4.8 out of 5 from 1,213 reviews (90% five-star).
- Reviews on this page: 1,213 Google reviews (893 with written comments, 25 with photos).
- Owner responses: the business replied to 96% of reviews.
- Most recent review: November 7, 2026.
- Service: Drain Cleaning Service serving Augusta-Richmond County, Georgia.
Data from Google, last updated November 8, 2026.
Score profile vs other drain cleaning services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roto-Rooter Plumbing & Drain Service: 82/100 on this factor. Category median: 93.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roto-Rooter Plumbing & Drain Service: 79/100 on this factor. Category median: 92.B
79
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roto-Rooter Plumbing & Drain Service: 76/100 on this factor. Category median: 96.B
76
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Drain Service: 93/100 on this factor. Category median: 100.A
93
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roto-Rooter Plumbing & Drain Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Drain Service: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
1,213 Google reviews we collected
- 5 stars1,09790%
- 4 stars413%
- 3 stars181%
- 2 stars171%
- 1 star403%
Praise vs complaints
Phrases our text analysis found in 893 written reviews
- Praise1,66096%
- Complaints674%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price4922%
- Reasonable14967%
- Overpriced73%
- Not sure198%
$506+1% vs typical drain cleaning services
Middle half of what 189 customers paid ($379–$813) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude54832%
- Speed & response34820%
- Quality & results31118%
- Would recommend20012%
- Communication1519%
- Price & value1237%
- Honesty & trust463%
What customers talk about
We read 893 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were on time, friendly, and explained everything clearly.”
“***Twisted truth **Rude Representative once I called the second time !”
“Very timely, evaluated the problem and provided us options for management.”
“Also the clerk Latonya was unresponsive to calls and texts.”
“Trayce did a great job explaining everything and helping us think through our options.”
“This company is terrible and did terrible workmanship at my home.”
“We highly recommend RotoRooter, and these two technicians, who truly went above and beyond the typical house call.”
“Asked rep over the phone what estimated fee is for unclogging the stoppage, she stated the plumber would tell me at the visit, I would not recommend.”
“They installed our new tankless water heater professionally and explained everything as they went along.”
“I called Roto-Rooter this morning for a free estimate.”
“I do understand reasonable charges but this was definitely a RIP Off”
“He was kind, honest and responsible for the service he provided.”
“Above all the business model seems dishonest.”
People customers mention
- Cullen 21 reviews
- Ruan 19 reviews
- Hill 19 reviews
- Bryant 15 reviews
- Vance 13 reviews
- Trevor 12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Drain Service for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
CardillerLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Michael was very professional very helpful and solving our problems with our Plumbing. Thanks again Micheal you are the best.
Paid $400–600Reasonable priceToilet repair
Jeffrey11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Great Experience! Arrived as scheduled and gave several options after reviewing the issue. Went right to work, fixed it and cleaned up way better than expected. Obviously, I highly recommend them.
Paid $600–800Reasonable priceDrain cleaning
Wendell5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
My Service Pro was Mike Vance...Exceptional Professionalism and Knowledge...Will Definitely Use Roto Rooter Plumbing AGAIN...knowing Mike is on the Job!
Paid $1–200Great price
La'Ray7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Trayce did an amazing job! He showed up quickly, diagnosed my issue and fixed it quick, and was very nice! I definitely recommend him!
Paid $400–600Drain cleaning
Carol14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great crew of techs! Shout outs for Bryant, Dre, Trayce and Anthony for fantastic work. I had a huge leak under the garage floor that was pinpointed, rerouted and repaired with excellent service. Also had leaking pipes under the house that were replaced. Everyone was professional, explained everything they did and…
Paid $2,000+Reasonable pricePlumbing leak detectionPlumbing pipe repairOutdoor plumbing system repair
Ashlee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
My services were fast and efficient. Dre really took care of all my concerns and anticipated my future needs before I could. Thank you so much!
Paid $400–600Reasonable pricePlumbing leak detection
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 195 | $248–$593 |
| Plumbing pipe repair | 84 | $353–$1.4k |
| Toilet repair | 83 | $239–$680 |
| Plumbing leak detection | 75 | $205–$630 |
| Plumbing leak repair | 55 | $248–$793 |
| Outdoor plumbing system repair | 47 | $366–$1.6k |
| Sewer repair | 31 | $417–$2.1k |
| Sewer cleaning | 29 | $328–$705 |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 1,213 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Luke & Megan Shiver8 reviewsTotal number of Google reviews Luke has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe have always had a good experience with Roto-Rooter! Broken water heater was replaced within the day! Trayce did a great job explaining everything and helping us think through our options.
- Services: Water heater installation
Response from the owner · a day ago
Thank you so much, Luke & Megan! We're so excited to hear that you have had great experiences with Roto-Rooter Plumbing & Drain Service. We're happy that Trayce was able to assist you with your broken water heater and explain your options clearly. We truly appreciate your trust in us and look forward to serving you again! – Kas, Roto-Rooter Customer Care Team
Luke Shiver3 reviewsTotal number of Google reviews Luke has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery timely, evaluated the problem and provided us options for management. Reasonable pricing. Very professional. Cleaned up the work area.
- Price assessment: Reasonable price
- Services: Water heater installation
Response from the owner · a day ago
Thank you for your review, Luke! We're happy to hear that you found our service at Roto-Rooter Plumbing & Drain Service timely and professional. It's great to know you appreciated our options and reasonable pricing. Your feedback means a lot to us. Thanks again! – Kas, Roto-Rooter Customer Care Team
Evan Underwood1 reviewTotal number of Google reviews Evan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAnthony and Mario came out yesterday for a blocked sewer drain. They were on time, friendly, and explained everything clearly. They even let me know about the 30-day guarantee in case the issue happens again. Highly recommend.
Response from the owner · 2 days ago
Thank you so much for the 5-star review of Roto-Rooter Plumbing & Drain Service! We're so glad to hear that Anthony and Mario provided you with excellent service on your blocked sewer drain. It's great to know that their friendliness and clear explanations were helpful! We truly appreciate your recommendation and are here for you if you need anything in the future! – Kas, Roto-Rooter Customer Care Team
Jane Peters9 reviewsTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMike and Jeff arrived promptly, and spent extra time diagnosing an unusual plumbing layout in our home, finding exactly what needed to be done. They installed our new tankless water heater professionally and explained everything as they went along. Following that work, they efficiently disconnected our existing hot water heaters and removed them so they can be donated. We were extremely pleased with all of the work they did, and how professional and thorough they were about all of the unusual plumbing they encountered. We highly recommend RotoRooter, and these two technicians, who truly went above and beyond the typical house call.
- Price assessment: Great price
- Services: Water heater installation
Response from the owner · 3 days ago
Thank you so much for your review, Jane! We're so happy to hear that Mike and Jeff provided you with exceptional service during your tankless water heater installation with Roto-Rooter Plumbing & Drain Service. It's great to know they took the time to understand your unique plumbing layout and explained everything along the way. Your recommendation means a lot to us, and we appreciate your words about their hard work! If you ever need assistance again, we're here for you. – Kas, Roto-Rooter Customer Care Team
Augusta Automotive Sales11 reviewsTotal number of Google reviews Augusta has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAnthony and Mario was awesome! Anthony definitely was informative as Mario was hands on labor guy but they both made a great team! Both were absolutely amazing!!!
Response from the owner · 4 days ago
Thank you so much for your review! We're thrilled to hear that Anthony and Mario provided you with such great service at Roto-Rooter Plumbing & Drain Service. It's wonderful to know they made a great team and met your needs effectively. We appreciate your kind words! If you ever need assistance again, you know where to find us! – Kas, Roto-Rooter Customer Care Team
Cardiller WynnLocal Guide · 14 reviewsTotal number of Google reviews Cardiller has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMichael was very professional very helpful and solving our problems with our Plumbing. Thanks again Micheal you are the best.
- Price assessment: Reasonable price
- Price: $400–600
- Services: Toilet repair
Response from the owner · 6 days ago
Thank you so much for your 5-star review! We’re happy to hear that Michael provided you with professional and helpful service at Roto-Rooter Plumbing & Drain Service. If you need any more assistance, don’t hesitate to reach out. Thanks again! – Kas, Roto-Rooter Customer Care Team
Joe Peterson3 reviewsTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleClean out main sewer line.
- Price assessment: Reasonable price
- Price: $400–600
- Services: Toilet repair
Response from the owner · a week ago
Thank you for your 5-star review, Joe! We’re so glad to hear that our team at Roto-Rooter Plumbing & Drain Service was able to effectively clean out your main sewer line. If you ever need our services again, don’t hesitate to reach out. – Kas, Roto-Rooter Customer Care Team
Jeffrey Hendrickson11 reviewsTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat Experience! Arrived as scheduled and gave several options after reviewing the issue. Went right to work, fixed it and cleaned up way better than expected. Obviously, I highly recommend them.
- Price assessment: Reasonable price
- Price: $600–800
- Services: Drain cleaning
Response from the owner · a week ago
Thank you for your 5-star review, Jeffrey! We're glad to hear that you had a great experience with Roto-Rooter Plumbing & Drain Service. It's wonderful that our team arrived on time, provided you with options, and left everything clean. Your recommendation means a lot to us! If you ever need our services again, we're here to help. – Kas, Roto-Rooter Customer Care Team
Chelsea Overby3 reviewsTotal number of Google reviews Chelsea has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwful experience. Told the dispatcher exactly what I believed was going on after I did several diagnostic test on my own and let them know that we were either dealing with a slab leak or a leak within the wall. She told us that was fine that the technician would come prepared for either job and that they would provide a same day estimate and repair if we chose to go with the company. Once the technician arrived, he informed us that they would have to consult a leak detection team (third party company) since the leak was at an unknown source and was unable to provide any assistance during the visit. We were still stuck with paying the $90 service fee for them to come out since it was on a Saturday despite telling them exactly what was going on and were never informed that they were incapable of providing services without a third-party coming into play to determine where the exact leak is.
Business details
- Address: 4207 Mike Padgett Hwy Unit A, Augusta, GA 30906
- Phone: (706) 229-7920
- Website: rotorooter.com
- Service area: Augusta-Richmond County, GA