Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Roto-Rooter Plumbing & Drain Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%79+19.2Value 14%93+13.2Replies to reviews 7%100+7.1Craft & service penalty76−2.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Roto-Rooter Plumbing & Drain Service

Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 1,213 Google reviews

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Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roto-Rooter Plumbing & Drain Service is better than 82% of drain cleaning services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roto-Rooter Plumbing & Drain Service is better than 79% of drain cleaning services.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roto-Rooter Plumbing & Drain Service is better than 76% of drain cleaning services.B
76
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Drain Service is better than 93% of drain cleaning services.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roto-Rooter Plumbing & Drain Service is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Drain Service is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired Roto-Rooter Plumbing & Drain Service for 8 kinds of job.

Roto-Rooter Plumbing & Drain Service for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.195
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.82
Usually paidThe price range customers picked most often for this job.$400–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$248–$593
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#32 / 49
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.94%

All 195 Google reviews tagged “Drain cleaning” · showing 20

Zachary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 20 hours ago★★★★★

Knowledgeable, friendly, fast

Drain cleaning
Jeffrey11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Great Experience! Arrived as scheduled and gave several options after reviewing the issue. Went right to work, fixed it and cleaned up way better than expected. Obviously, I highly recommend them.

Paid $600–800Reasonable priceDrain cleaning
La'Ray7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Trayce did an amazing job! He showed up quickly, diagnosed my issue and fixed it quick, and was very nice! I definitely recommend him!

Paid $400–600Drain cleaning
elizabeth9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

True professionals! They guided us through a terrible situation in our 75 year old home.

Paid $600–800Reasonable priceDrain cleaningPlumbing leak detection
Marquis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Michael was great, quick & knowledgeable

Drain cleaning
Joseph3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent work at a significantly lesser price than I was quoted by another company. Highly recommended

Great priceDrain cleaning
Joseph3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service

Paid $200–400Reasonable priceDrain cleaning
Antonia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Anthony saved the day. The job was done in a professional and timely manner. I would recommend him and your company to anyone.

Paid $400–600Reasonable priceDrain cleaning
Darrell3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I’m just glad my better half is not on my Ass anymore… thanks fellas and thanks to the nice lady I spoke with about 7 something this morning!!!!!

Paid $400–600Drain cleaning
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Working with Mike Vance was very pleasant. He showed professionalism that he explained details to each questions I asked. He was kind, honest and responsible for the service he provided.

Toilet repairDrain cleaning
KenyattaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Trayce is amazing. He came quickly and gave top notch customer service. Anytime I need service I'll definitely ask for him.

Paid $600–800Reasonable priceDrain cleaningPlumbing pipe repair
Melissa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They came within the hour on a Saturday to clean out my drain that had backed up. Walked me through the process and talked to me through any changes or delays.

Paid $600–800Reasonable priceDrain cleaning
Connor6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Dre and Mario provided excellent service. Very friendly and addressed my questions about my plumbing concerns. They were extremely professional and respectful.

Paid $800–1,000Reasonable priceToilet repairDrain cleaning
RubyLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

He was very\n Business like

Paid $1,000–1,200Not sureGarbage disposal installationDrain cleaning
Zach2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Mike V is an awesome guy. Very professional and understanding! Glad to have him over to fix my issues.

Paid $400–600Great priceDrain cleaning
Dewitt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Trayce did a great job repairing our clogged vent pipe. He was professional, knowledgeable, and quickly identified the problem and got everything working properly again. The repair was handled efficiently, and the whole process was easy. I’d definitely recommend Trayce for plumbing repairs.

Paid $400–600Reasonable priceDrain cleaningPlumbing pipe repair
cindy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Anthony was very pleasant and gave good feedback on what needed to be done.

Paid $400–600Reasonable priceDrain cleaning
Adrian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Cullen and team did a great job for us. Took care of drains and explained everything clearly.

Paid $1,200–1,400Reasonable priceDrain cleaning
EmeraldLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Cullen is kind and professional. My favorite technician from roto rooter

Paid $400–600Drain cleaningPlumbing leak detection
Teri8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great job Cullen! Now my dad will get a good night sleep! He's been worried about the sink situation. Appreciate your help

Paid $200–400Reasonable priceDrain cleaning

Show more drain cleaning reviews (175 more) →

Price

$506+1% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 67%Overpriced 3%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning195$248–$593
Plumbing pipe repair84$353–$1.4k
Toilet repair83$239–$680
Plumbing leak detection75$205–$630
Plumbing leak repair55$248–$793
Outdoor plumbing system repair47$366–$1.6k
Sewer repair31$417–$2.1k
Sewer cleaning29$328–$705

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