How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%79+19.2Value 14%93+13.2Replies to reviews 7%100+7.1Craft & service penalty76−2.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORERoto-Rooter Plumbing & Drain Service
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 1,213 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Drain Service for 8 kinds of job.
Roto-Rooter Plumbing & Drain Service for drain cleaning
Clear ✕All 195 Google reviews tagged “Drain cleaning”
Knowledgeable, friendly, fast
Great Experience! Arrived as scheduled and gave several options after reviewing the issue. Went right to work, fixed it and cleaned up way better than expected. Obviously, I highly recommend them.
Trayce did an amazing job! He showed up quickly, diagnosed my issue and fixed it quick, and was very nice! I definitely recommend him!
True professionals! They guided us through a terrible situation in our 75 year old home.
Michael was great, quick & knowledgeable
Excellent work at a significantly lesser price than I was quoted by another company. Highly recommended
Great service
Anthony saved the day. The job was done in a professional and timely manner. I would recommend him and your company to anyone.
I’m just glad my better half is not on my Ass anymore… thanks fellas and thanks to the nice lady I spoke with about 7 something this morning!!!!!
Working with Mike Vance was very pleasant. He showed professionalism that he explained details to each questions I asked. He was kind, honest and responsible for the service he provided.
Trayce is amazing. He came quickly and gave top notch customer service. Anytime I need service I'll definitely ask for him.
They came within the hour on a Saturday to clean out my drain that had backed up. Walked me through the process and talked to me through any changes or delays.
Dre and Mario provided excellent service. Very friendly and addressed my questions about my plumbing concerns. They were extremely professional and respectful.
He was very\n Business like
Mike V is an awesome guy. Very professional and understanding! Glad to have him over to fix my issues.
Trayce did a great job repairing our clogged vent pipe. He was professional, knowledgeable, and quickly identified the problem and got everything working properly again. The repair was handled efficiently, and the whole process was easy. I’d definitely recommend Trayce for plumbing repairs.
Anthony was very pleasant and gave good feedback on what needed to be done.
Cullen and team did a great job for us. Took care of drains and explained everything clearly.
Cullen is kind and professional. My favorite technician from roto rooter
Great job Cullen! Now my dad will get a good night sleep! He's been worried about the sink situation. Appreciate your help
Brandon was amazing. He was persistent at figuring out the issue and was able to fix.
Service techs, Dre and Mike were professional and courteous and got the issue resolved.
Cullen was great and explained everything.
Very informative and polite. Keep me informed of what he was doing step by step. Very professional.
Brandon did an excellent job! He was friendly, professional, and worked incredibly fast in the blazing heat to clear my clogged line. 10/10—would absolutely recommend and use their services again. Thank you!
Anthony and Bryant were professional and did a great job diagnosing and fixing my problem. Worked outdoors on an extremely hot day. I recommended next time they wear shorts and a T-shirt!
Very friendly and the explained things clearly so I was able to understand... even though issue was beyond Brandon skills... he referred me to someone who could further assist me with my repair...
Clogged kitchen sink and needed to be snaked out. They came quickly. Had to use snake twice to get drain flowing. Left everything cleaned up
Anthony was polite and worked quickly to resolve our problem! Grateful for his assistance on a Sunday afternoon.
Plumber named Anthony came out and successfully removed a root blockage in the main septic drain from my house. Two other plumbers had already been out and failed in removing the blockage. This young man absolutely knows his trade and I can’t express enough the high level of professionalism and skill he…
Fast and efficient service at fair price
A few of the folks from Roto-Rooter finished up a job at my home today. They were uncommonly fantastic in all aspects of the project. Bryant came by and revised the remaining parts of the project and showed me that I was actually saving money from the original estimate. Now that’s a good company.
He did an amazing job and he was so patient
Great experience with Bryant and Brandon
Anthony from Roto-Rooter has been amazing! My wife and I just purchased a house and were having multiple different issues with our plumbing, from hot water not working to our main line backing up and flooding. Anthony was able to help us with all of our issues, and when he wasn't 100% confident on how to proceed he…
Brandon Cooks came out to my property today to fix a plumbing issue I wasn’t able to fix with the equipment I have on hand. He was fast, efficient and cool. I showed him another issue that needs to be addressed and he built me a quote with different options I could choose from. I would recommend Brandon and RRP to…
Cullen was great. Very professional and dedicated. He went above and beyond to help. Unfortunately he couldn't fix the problem but he set me up with next steps and great advice. Would highly recommend them.
Can't keep scheduled appointments
Today is Valentine’s Day and I felt bad for calling somebody out for a backed up toilet and shower on this special day. But I called Roto-Rooter and Cullen Sutherland came to my rescue. After assessing the problem, he went straight to work…And what seemed like minutes … he had everything taken care of! I would…
good conscience people Good job!
Anthony came out to the house and did a very wonderful job as far as explaining exactly what was going on with my drain and my septic, and my toilet.\n I highly recommend him
They did a really good job.They spent a great deal of time rooting out the problem in drainage system.
Cullen was great! Had to move some plants and took great care to ensure they were not damaged. Friendly and efficient!
Brandon deserves 5 stars. He’s a very professional, knowledgeable, courteous and thorough. He identified the issue, provided context so that I can understand the drainage system setup in my home, and discussed potential future issues I should be aware of. The pricing is on the high end, and that is my only…
I called in and recieved Anthony as my Tech. He did an Amazing Job and I will continue to use Roto for any future plumbing issues
Brandon did a great job. He responded to a 1:30 am call. Before his arrival, we received an email with his picture and a small bio. We knew exactly who to expect at our door. I was very impressed. He was very friendly and had lots of patience. He found the issue and was able to repair it. He did a fantastic job of…
Ruan and Michael did amazing work, they helped get our entire households plumbing working. They went out of their way to ensure that every avenue of piping was cleared. Both of them worked efficiently and communicated exactly what was wrong in understandable terms; they also were very nice considering how much work…
I can’t think Roto Roter enough for coming to the assistance of my parents who were senior citizens and had a terrible leak in their kitchen sink. Even before the service person arrived, the young lady on the phone was extremely helpful and calm me down trying to assist me with ways that I might be able to remedy…
Ruan was phenomenal, he found the root cause wich turned out to be something else other than what I thought. He was professional and transparent with everything he did. I'd recommend Ruan to anyone with plumbing issues.
Andrew was very professional and courteous
Ruan Hill is consistently professional, courteous, and highly knowledgeable. His communication is always clear and efficient, and he genuinely cares about providing top-quality service. He’s a true asset to Roto-Rooter and someone I trust and recommend without hesitation.
Mike is very efficient and courteous. He has a good work ethic and has done a great job
I could not have asked for a better gentleman and professional service man than Ruan Hill. A great communicator, very courteous, and a genuine pleasure to deal with. I wish all could be that thoughtful and thorough as Ruan. Thank you for the hard work and professionalism, you made my day!
Extremely pleased. Technicians were on time, polite and very competent. They were respectful of the home and worked quickly to diagnose and remedy the issues. I highly recommend this company.
Tech was courteous, did a good job, cleaned up after his job was done
Bryant was extremely helpful, thorough and professional. He took time to answer all our questions and performed beyond what one might expect. We were very impressed.
Trevor was great! Very professional and fast and got the problem handled even on a late Sunday evening.
Great service, showed up on time & made sure the clog was completely gone.
Morgan was nice and good at his job. He was very detail and got the job done fast.
Ruan was fantastic!! Got the emergency situation taken care of, a non draining kitchen sink, and informed us of some other issues that need to be taken care of in the future. He was kind, understanding, thorough and professional. Will definitely utilize services in the future.
Thank y'all so much for the quick response and having the knowledgeable and friendly technician Mike Vance come out and fix our sink clog. The price feels completely reasonable for the job y'all do and I will definitely use your services again if the need arises.
Bryant and Brandon were extremely courteous, professional and informative. We are very satisfied with the service and will definitely be using them for our future plumbing needs
Ruan Hill was very professional and knowledgeable. He talked me thru the process and gave me sound advice on how to maintain the upkeep on my drain.I will definitely recommend this company and Ruan as my tech for all my plumbing needs.
Bryant Cantrell was amazing at clearing our plumbing drain back up!! Very professional and highly recommend.
Bryant quickly diagnosed and repaired the issue. I highly recommend.
Ruan was great!!! Due to our 50 year old pipes, he wasn’t able to fix the underlying issue that day but he was able to provide us with a temporary fix and a timely solution so we hopefully NEVER have this issue again. He kept us informed every step of the way, both with what work he was doing and cost and we are…
The tech they sent out, Mr Ruan Hill Was awesome. Very professional, pleasant, and extremely knowledgeable. I never felt like he was rushing to get the job done. Every question I had he too the time to answer and even taught me minor tips on things I could do on my own for preventive maintenance. Roto Rooter is…
The service I received from Roto-Rooter was awesome. Everything was smooth, efficient and friendly. The Service Representative Cale was helpful with setting up the appointment, keeping me up to date, and rescheduling to fit my needs. The plumber, Ruan, who came out to my home was knowledgeable, polite, and worked…
The technician Ruan Hill was easy to work with. He got the job done and was done in a quality manner.
Great Price Quality Work & Arrived Quickly The professionalism that technician Bryant showed as he quickly assessed then explained to me what my plumbing problem was and the work that would be performed. I would recommend Technician Bryant at Roto-Rooter anytime he was neat and courteous, cleaned up behind himself after repairing my sewer line
Mike Vance showed up, talked to me like an adult (not some child that doesn't understand anything) and got the job done. Would highly recommend them
Excellent job. Thank you
Quick and well handled.
A great company I'll be calling again if I have a future problem! I would like to praise an employee there named Trevor. He was so knowledgeable and answered every question I had and was so kind! 10/10 Recommend Trevor if you want the best service! Thank you again Trevor!
Did a great job and did not give up when the job got tough
John showed as promised and had the issue explained and resolved in about 15 minutes. Thank you for the great service
Great the roto rooter man did a great job. 👍.
TECHNICIAN Shawn came in a timely manner. They sent txt meesage letting you know who and when the tech would arrive which was very perfessional ( with (pictures). So you know would be coming to your door. Love this little extra touch. Made me feel safe. He was pleasant and professional. He gave me good advise, was…
I am very happy with how quickly Roto Rooter filled the request. Trayce responded to the service call. He was very professional, knowledgeable and I very much appreciate his help. I would 100 % use Roto Rooter again.
Very knowledgeable and professional, definitely would recommend their service.
Trayce & LaTonya were courteous & professional. They kept me informed on appointments & arrival time. I highly recommend this service.
Trayce was awesome. He explored all avenues of possible issues, and didn’t leave until all were exhausted. Very professional and listened to what my worries were attentively. Highly recommend.
Great service and great technician. Very pleasant nice and respectful. If the need arises I shall call again.
Scheduling an appointment was simple and quick. Staff was friendly and helpful. Technicians were knowledgeable and efficient.
Carl Augustin was an ABSOLUTE delight to see on a morning where the last thing you want to do is call a plumber. I never leave reviews, ever. He was incredibly personable and went above and beyond to make sure everything was 110% before he left. I will definitely request him if needed in the future.
Mr. Augustin, was very professional and on-time. Also provided awesome tips to help me moving forward when it comes to preventive measures. I will use this come again for my plumbing needs.
The RotoRooter plumber was professional and friendly. He explained the plumbing issues in simple terms.
Excellent work. The service was scheduled last minute, same day. It took the technician 30min to get to my home after I called. Price tag was a little high for the 20mins it took to unclog the line but it was well worth it. Great speedy end results! Thank you Rotto-Rooter!
Casey was very professional, knowledgeable, and on time. I would highly recommend this Roto-Rooter! Thanks for the pleasant experience!
Carl was Awesome! He was very knowledgeable and helped me with my plumbing issues.
My French drain was clogged and causing water to back up into my yard. Within an hour, the problem was solved and everything was working again.
Carl was awesome! Very professional and knowledgeable! He was amazing to work with!
Carl was fantastic and worked his tail off to solve our problem!
I sent in a request due to poor management at my property and the manager reached out right away to assess the emergency issue. She sent someone right away! The technician was very nice, professional and quick! Will Recommend this company to everyone. I love great customer service!
Service man, was polite, confident, and real knowledgeable. He didn’t waste time, he was very efficient.
100% approval. Casey was very polite and efficient. I will use Roto Rooter any time I need a plumber.
Excellent service!! Henry was very professional. Quick, friendly, knowledgeable, and a very decent cost for an emergency service call. Highly recommend!!! A+++++++
This is the second time that I called. This time it was an emergency. Both times they were quickly sent out. The response time for the emergency was less than 20 minutes!!! First repair person was Robbie. Excellent!!! This time it was Brett. Excellent!!! Office Manager…Excellent!!! Always professional,…
Ontime and truly professional services
Cullen was very professional and courteous and knows his job‼️
Respectful and informative technician. Thanks Kenneth Thomas.
He was very unprofessional. He arrived in our surgery center with his uniform unbuttoned, his t-shirt was very dingy. He had a negative attitude as soon as he came through the door. He stated that whoever built our building didn't do it right. He then wanted to just give me an estimate rather than fix the problem.
Great customer service and our technician, Tanner, was excellent.
Sewer line clogged. Called on Sunday and they came within an hour and cleared the line. Very professional and gave us recommendation for what to do if it happened again. Will use again.
Very satisfied!
Job and time as well as explanations and concerns were very well explained
The work excellent and the technicians were very professional and helpful.
We may have just been unlucky enough to get the bad egg, but we called this company for an after hours visit to unclog a toilet. When the tech saw his equipment would not fit through our basement doorway, he offered to try going through our upstairs bathroom. I wish I had trusted my gut because that didn’t seem like…
O. Walker was very professional prompt and quick service. He was in and out and we appreciate his quick service.
The person that performed the job was great and perfestional, he told me upfront what it was going to cost, and what he was going to do to un-clogg the drain line. He wore shoe covers and cleaned the work area when he was finished. Thanks Roto-Rooter for sending me your BEST technician (cullen)👍
Quality, professional service
My service man Ben was very professional and explained what he was doing as he was doing it.
Thank you Roland. Same day service with a smile!
Great service would definitely use again
They were very courteous and professional
Ryan did a good job but I was surprised that Roto-Rooter DID NOT guarantee commercial jobs. I had another Roto-Rooter serviceman out just 7 days before for the same problem. I will get a local plumber that will stand behind his work from now on.
Ben and the other technician were great! He knew almost immediately what the issue was and fixed it quickly. Very knowledgeable and even gave me info on the deeper issue that’ll have to eventually be fixed. They really deserve a raise this was the best plumber experience I’ve had by far thank y’all!
Roland was awesome. He was professional and he was straight up and honest with me. Without question would reccomend.
The Tech was very professional and new his job very well He was on time , he explain every detail on what he was going to do and what he had done. I was very please .
Service team was friendly and professional. This is the second time I have used the service and will call them again for future issues.
Ben was amazing! He was very knowledgeable and explained the problem and how he was going to fix it! He is very friendly and would definitely use this company again because of him.
Roto-Rooter had a fast response time to my issue that needed same-day assistance. Kenneth was very friendly and professional. He repaired the issue that I initially called for, and then worked overtime to correct another issue that he found from a previous contractor installation that had not been completed successfully.
Roland Fleming was a great worker and very professional if I ever need Roto Rotor again I pray they sent him back
My initial call placed to Roto Rooter outlined three issues: 1. Two clogged toilets 2. Water backing up in tub during rinse cycle of laundry 3. Water gurgling in toilets during rinse cycle of laundry A technician came out this morning and unclogged the toilets. However, this evening I washed a load of clothes and…
Roland was very diligent, professional, corrected my problem.
Kevin and Ben are absolutely amazing. Incredibly friendly and professional. They look out for your best interest and make sure to completely get the job done. They explain everything as they go along and you can tell they genuinely care. I highly recommend raises for both of them!!!!
Kevin was excellent! He had my toilet and lines cleaned out in no time! Thank you Kevin!
VERY GOOD EXPERIENCE FROM THIS COMPANY! KEVIN FRANKLIN AND HIS HELP JOHNATHAN WAS TOP NOTCH!! Thanks for the help fellas!!
I greatly appreciate the professional, courtious and informative service from Kevin and Johnathan. They arrived early, and spoke about every step of the process with me. Amazing service
The guys that came out was very professional and thorough. Great customer service!
Ceejay was my technician, very nice young man, and all is now draining. Thank you!
Thank you for the excellent service. I woke up to my toilet backing up into the shower. I called and Latonya, super nice lady, let me know that everyone was already on jobs, but they would get me fixed up by end of day. LaTonya kept in contact via text and phone calls throughout the day, so I knew my business was…
Professional..quick...will use again ..if needed.
They came out and cleared roots out of the sewer line. The technician, Kenneth, was professional and super helpful. The prices were very reasonable.
Kenneth was friendly and knowledgeable. Was fast. He went right to the problem, fixed it and we went on with our day.
Had 2 clogged toilets & 1 bathtub. Repair Man Ben was very on-hand, knowledgeable, friendly & excellent Customer Service. Would request Ben for future services.
BEN IS THE BOMB DOT COM!!!! REALLY APPRECIATE HIM, GREAT EXPERIENCE, GREAT CUSTOMER SERVICE, HE IS VERY KNOWLEDGEABLE AND KIND. HE WILL BE THE ONE WE CALL WHENEVER WE HAVE PLUMBING ISSUES !
Tech arrived on time and immediately got to work. Did not do a great job explaining the service options. I had to specifically ask for each to be explained. Ran snake from street into house. Felt line was cleared. Put equipment up. I explained it wasnt. Showed him it wasnt. He used air gun on kitchen sink. Didnt…
Wanted $230 to clean a shower drain....nope nope nope.
Mr. Kenneth worked very hard to resolve the issue. The problem was corrected.
We needed emergency service and they responded quickly and took care of the problem in a high quality, cost effective manner. Would highly recommend.
My technician was awesome, professional made sure everything was taken care of before leaving my home. He took care of me as if I was family!
I have a 200+ foot French drain that was plugged after 25 years. Kenneth and Kevin from Roto-rooter used a hydro lance machine and cleared it. It took hours to clear, but they knew what they were doing and were confident they could get it. They saved me a lot of $ not having to replace the line.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 195 | $248–$593 |
| Plumbing pipe repair | 84 | $353–$1.4k |
| Toilet repair | 83 | $239–$680 |
| Plumbing leak detection | 75 | $205–$630 |
| Plumbing leak repair | 55 | $248–$793 |
| Outdoor plumbing system repair | 47 | $366–$1.6k |
| Sewer repair | 31 | $417–$2.1k |
| Sewer cleaning | 29 | $328–$705 |
