How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%79+19.2Value 14%93+13.2Replies to reviews 7%100+7.1Craft & service penalty76−2.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORERoto-Rooter Plumbing & Drain Service
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 1,213 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Drain Service for 8 kinds of job.
Roto-Rooter Plumbing & Drain Service for drain cleaning
Clear ✕All 195 Google reviews tagged “Drain cleaning” · showing 40
Knowledgeable, friendly, fast
Great Experience! Arrived as scheduled and gave several options after reviewing the issue. Went right to work, fixed it and cleaned up way better than expected. Obviously, I highly recommend them.
Trayce did an amazing job! He showed up quickly, diagnosed my issue and fixed it quick, and was very nice! I definitely recommend him!
True professionals! They guided us through a terrible situation in our 75 year old home.
Michael was great, quick & knowledgeable
Excellent work at a significantly lesser price than I was quoted by another company. Highly recommended
Great service
Anthony saved the day. The job was done in a professional and timely manner. I would recommend him and your company to anyone.
I’m just glad my better half is not on my Ass anymore… thanks fellas and thanks to the nice lady I spoke with about 7 something this morning!!!!!
Working with Mike Vance was very pleasant. He showed professionalism that he explained details to each questions I asked. He was kind, honest and responsible for the service he provided.
Trayce is amazing. He came quickly and gave top notch customer service. Anytime I need service I'll definitely ask for him.
They came within the hour on a Saturday to clean out my drain that had backed up. Walked me through the process and talked to me through any changes or delays.
Dre and Mario provided excellent service. Very friendly and addressed my questions about my plumbing concerns. They were extremely professional and respectful.
He was very\n Business like
Mike V is an awesome guy. Very professional and understanding! Glad to have him over to fix my issues.
Trayce did a great job repairing our clogged vent pipe. He was professional, knowledgeable, and quickly identified the problem and got everything working properly again. The repair was handled efficiently, and the whole process was easy. I’d definitely recommend Trayce for plumbing repairs.
Anthony was very pleasant and gave good feedback on what needed to be done.
Cullen and team did a great job for us. Took care of drains and explained everything clearly.
Cullen is kind and professional. My favorite technician from roto rooter
Great job Cullen! Now my dad will get a good night sleep! He's been worried about the sink situation. Appreciate your help
Brandon was amazing. He was persistent at figuring out the issue and was able to fix.
Service techs, Dre and Mike were professional and courteous and got the issue resolved.
Cullen was great and explained everything.
Very informative and polite. Keep me informed of what he was doing step by step. Very professional.
Brandon did an excellent job! He was friendly, professional, and worked incredibly fast in the blazing heat to clear my clogged line. 10/10—would absolutely recommend and use their services again. Thank you!
Anthony and Bryant were professional and did a great job diagnosing and fixing my problem. Worked outdoors on an extremely hot day. I recommended next time they wear shorts and a T-shirt!
Very friendly and the explained things clearly so I was able to understand... even though issue was beyond Brandon skills... he referred me to someone who could further assist me with my repair...
Clogged kitchen sink and needed to be snaked out. They came quickly. Had to use snake twice to get drain flowing. Left everything cleaned up
Anthony was polite and worked quickly to resolve our problem! Grateful for his assistance on a Sunday afternoon.
Plumber named Anthony came out and successfully removed a root blockage in the main septic drain from my house. Two other plumbers had already been out and failed in removing the blockage. This young man absolutely knows his trade and I can’t express enough the high level of professionalism and skill he…
Fast and efficient service at fair price
A few of the folks from Roto-Rooter finished up a job at my home today. They were uncommonly fantastic in all aspects of the project. Bryant came by and revised the remaining parts of the project and showed me that I was actually saving money from the original estimate. Now that’s a good company.
He did an amazing job and he was so patient
Great experience with Bryant and Brandon
Anthony from Roto-Rooter has been amazing! My wife and I just purchased a house and were having multiple different issues with our plumbing, from hot water not working to our main line backing up and flooding. Anthony was able to help us with all of our issues, and when he wasn't 100% confident on how to proceed he…
Brandon Cooks came out to my property today to fix a plumbing issue I wasn’t able to fix with the equipment I have on hand. He was fast, efficient and cool. I showed him another issue that needs to be addressed and he built me a quote with different options I could choose from. I would recommend Brandon and RRP to…
Cullen was great. Very professional and dedicated. He went above and beyond to help. Unfortunately he couldn't fix the problem but he set me up with next steps and great advice. Would highly recommend them.
Can't keep scheduled appointments
Today is Valentine’s Day and I felt bad for calling somebody out for a backed up toilet and shower on this special day. But I called Roto-Rooter and Cullen Sutherland came to my rescue. After assessing the problem, he went straight to work…And what seemed like minutes … he had everything taken care of! I would…
good conscience people Good job!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 195 | $248–$593 |
| Plumbing pipe repair | 84 | $353–$1.4k |
| Toilet repair | 83 | $239–$680 |
| Plumbing leak detection | 75 | $205–$630 |
| Plumbing leak repair | 55 | $248–$793 |
| Outdoor plumbing system repair | 47 | $366–$1.6k |
| Sewer repair | 31 | $417–$2.1k |
| Sewer cleaning | 29 | $328–$705 |
