How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%79+19.2Value 14%93+13.2Replies to reviews 7%100+7.1Craft & service penalty76−2.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORERoto-Rooter Plumbing & Drain Service
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 1,213 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Drain Service for 8 kinds of job.
Roto-Rooter Plumbing & Drain Service for outdoor plumbing system repair
Clear ✕All 47 Google reviews tagged “Outdoor plumbing system repair” · showing 40
Great crew of techs! Shout outs for Bryant, Dre, Trayce and Anthony for fantastic work. I had a huge leak under the garage floor that was pinpointed, rerouted and repaired with excellent service. Also had leaking pipes under the house that were replaced. Everyone was professional, explained everything they did and…
Overall completely satisfied. Had a small hiccup with the scheduling of my original appointment. Throughout the process roto rooter had extremely good communication. The tech (Anthony) was fantastic and fast. Would use again without hesitation.
Our experiences with this company have been good, with reliable, timely service and efficient completion.
Roto Rooter has saved the day twice in the last two weeks! I wish I remembered the name of both after hours plumbers that fixed our plumbing issue, but Dre came out today to fix a main water line leak that was gushing water and he was great! He took the time to find the issue, fix the issue, keep me informed and…
Trevor did an amazing job and showed me exactly where the drain issue was. And working up estimates several different options for repairs. Most of the problems are on the county's side. Cameraed the sewer line.
Great job unclogging our septic tank
The whole experience was amazing! County utilities came out because the detected high water usage. My main service line was severely leaking near the meter box. Anthony was there within a couple hours of me placing a call…well over 4 hours sooner than was originally communicated to me! He was courteous and…
Cullen was great! Had to move some plants and took great care to ensure they were not damaged. Friendly and efficient!
I have nothing but high praise for Morgan, Ruan, Trevor, and Bryant! They were very professional, courteous, and efficient! Based off our time together I would highly recommend Roto-Rooter to everyone! I appreciate how they went above and beyond to assist us and fix our plumbing issues. Good help is not hard to find when using Roto-Rooter!
Brandon did a great job. He responded to a 1:30 am call. Before his arrival, we received an email with his picture and a small bio. We knew exactly who to expect at our door. I was very impressed. He was very friendly and had lots of patience. He found the issue and was able to repair it. He did a fantastic job of…
Ruan and Michael did amazing work, they helped get our entire households plumbing working. They went out of their way to ensure that every avenue of piping was cleared. Both of them worked efficiently and communicated exactly what was wrong in understandable terms; they also were very nice considering how much work…
Bryant they came out asp same morning I called very friendly and helpful did a great job explaining all options got job done would call them back outif needed
Ruan was amazing! Went above and beyond to get us back. Without question, he made our family a priority and did a great job. Work quality was also amazing. Ruan identified (he had to dig really deep and move shrubs to find the issue) and fixed the leak quickly and effectively. 100% satisfied!
Trevor did a fantastic job for me. He even found a way to save me 200 bucks from my quoted price He was very courteous and thoroughly cleaned the area in which she was working. I couldn’t be happier with his job..
Ruan did a fantastic job replacing my pressure regulating valve (PRV) and flushing my water heater. He made sure he informed me on every step of the process before he did the work and any findings that he came across. Very personable and knowledgeable, and great customer service!
awesome job thanks so much
Great the roto rooter man did a great job. 👍.
Had emergency and call about 4 other plumbers, but could not schedule me until later in the week. Thank you,
Trayce was awesome. He explored all avenues of possible issues, and didn’t leave until all were exhausted. Very professional and listened to what my worries were attentively. Highly recommend.
These guys did a great job and were very professional! When you have a moment can you text me the address where I can drop off a tip to buy them lunch, thanks.
The technician, Carl Augustin, was very polite. He was professional and efficient. He knows his job and does it well. I would definitely recommend RotoRooter and will ask for Carl if the need arises in the future.
I appreciated how quickly they got the job done and helped us with getting the problem fixed.
I sent in a request due to poor management at my property and the manager reached out right away to assess the emergency issue. She sent someone right away! The technician was very nice, professional and quick! Will Recommend this company to everyone. I love great customer service!
Cullen could not have been more professional. He arrived before his appointment time and completed the job very quickly and efficiently.
This is the second time that I called. This time it was an emergency. Both times they were quickly sent out. The response time for the emergency was less than 20 minutes!!! First repair person was Robbie. Excellent!!! This time it was Brett. Excellent!!! Office Manager…Excellent!!! Always professional,…
Cullen was very nice, professional, and informative with me. Im very pleased with the service he provided. Roto-Rooter will always be my first to call when needed.
I would like to thank the company for professional service and awesome job that was done.
None
Very happy with the service. Technician was very professional.
Mr O. Walker came out for an after hours service call. He was the most professional service repairman I’ve met since moving to the state of Ga. He was very knowledgeable and he kept me informed throughout the repair. He is definitely my first choice for future plumbing repairs or projects. Mr O. Walker, 5 star service
Octavius was professional and helpful. I highly recommend Roto-Rooter for plumbing issues.
RotoRooter is our go to for any plumbing service! The agent they sent out, Kenneth, was so helpful and fixed our issue in less than an hour. He was prompt, professional, and got us back up and running so quickly!
CJ was very professional and friendly. Identified the problem right away.
The did a very great job. Explain the problem .and was right on it. thank you
Excellent. Marcus was patient, responsive, professional. Knew what he was doing. Also enjoyed talking with him. Great job.
I have a 200+ foot French drain that was plugged after 25 years. Kenneth and Kevin from Roto-rooter used a hydro lance machine and cleared it. It took hours to clear, but they knew what they were doing and were confident they could get it. They saved me a lot of $ not having to replace the line.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 195 | $248–$593 |
| Plumbing pipe repair | 84 | $353–$1.4k |
| Toilet repair | 83 | $239–$680 |
| Plumbing leak detection | 75 | $205–$630 |
| Plumbing leak repair | 55 | $248–$793 |
| Outdoor plumbing system repair | 47 | $366–$1.6k |
| Sewer repair | 31 | $417–$2.1k |
| Sewer cleaning | 29 | $328–$705 |
