Experts Reviews · Company report
Roto-Rooter Plumbing & Drain Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%79+19.2Value 14%93+13.2Replies to reviews 7%100+7.1Craft & service penalty76−2.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Roto-Rooter Plumbing & Drain Service

Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 1,213 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roto-Rooter Plumbing & Drain Service is better than 82% of drain cleaning services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roto-Rooter Plumbing & Drain Service is better than 79% of drain cleaning services.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roto-Rooter Plumbing & Drain Service is better than 76% of drain cleaning services.B
76
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Drain Service is better than 93% of drain cleaning services.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roto-Rooter Plumbing & Drain Service is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Drain Service is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired Roto-Rooter Plumbing & Drain Service for 8 kinds of job.

Roto-Rooter Plumbing & Drain Service for outdoor plumbing system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.47
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$366–$1.6k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Outdoor plumbing system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 39
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.94%

All 47 Google reviews tagged “Outdoor plumbing system repair” · showing 40

Carol14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Great crew of techs! Shout outs for Bryant, Dre, Trayce and Anthony for fantastic work. I had a huge leak under the garage floor that was pinpointed, rerouted and repaired with excellent service. Also had leaking pipes under the house that were replaced. Everyone was professional, explained everything they did and…

Customer photo from Carol's review
Paid $2,000+Reasonable pricePlumbing leak detectionPlumbing pipe repairOutdoor plumbing system repair
Steven10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Overall completely satisfied. Had a small hiccup with the scheduling of my original appointment. Throughout the process roto rooter had extremely good communication. The tech (Anthony) was fantastic and fast. Would use again without hesitation.

Paid $600–800Reasonable pricePlumbing pipe repairOutdoor plumbing system repair
Katrina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Our experiences with this company have been good, with reliable, timely service and efficient completion.

Paid $400–600Reasonable pricePlumbing pipe repairOutdoor plumbing system repair
Peter1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Roto Rooter has saved the day twice in the last two weeks! I wish I remembered the name of both after hours plumbers that fixed our plumbing issue, but Dre came out today to fix a main water line leak that was gushing water and he was great! He took the time to find the issue, fix the issue, keep me informed and…

Paid $600–800Reasonable pricePlumbing leak detectionPlumbing pipe repairOutdoor plumbing system repair
Steve3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Trevor did an amazing job and showed me exactly where the drain issue was. And working up estimates several different options for repairs. Most of the problems are on the county's side. Cameraed the sewer line.

Paid $200–300Reasonable priceOutdoor plumbing system repair
Toria2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great job unclogging our septic tank

Paid $500–600Reasonable priceOutdoor plumbing system repair
Brian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The whole experience was amazing! County utilities came out because the detected high water usage. My main service line was severely leaking near the meter box. Anthony was there within a couple hours of me placing a call…well over 4 hours sooner than was originally communicated to me! He was courteous and…

Paid $600–700Great priceOutdoor plumbing system repair
Soo5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Cullen was great! Had to move some plants and took great care to ensure they were not damaged. Friendly and efficient!

Paid $1,000+Reasonable priceDrain cleaningOutdoor plumbing system repair
ShaniLocal Guide · 64 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

I have nothing but high praise for Morgan, Ruan, Trevor, and Bryant! They were very professional, courteous, and efficient! Based off our time together I would highly recommend Roto-Rooter to everyone! I appreciate how they went above and beyond to assist us and fix our plumbing issues. Good help is not hard to find when using Roto-Rooter!

Paid $1,000+Reasonable priceToilet repairPlumbing pipe repairOutdoor plumbing system repair
vetra12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Brandon did a great job. He responded to a 1:30 am call. Before his arrival, we received an email with his picture and a small bio. We knew exactly who to expect at our door. I was very impressed. He was very friendly and had lots of patience. He found the issue and was able to repair it. He did a fantastic job of…

Paid $600–700Great priceDrain cleaningOutdoor plumbing system repairSewer repair
Carlos2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Ruan and Michael did amazing work, they helped get our entire households plumbing working. They went out of their way to ensure that every avenue of piping was cleared. Both of them worked efficiently and communicated exactly what was wrong in understandable terms; they also were very nice considering how much work…

Paid $1,000+Great priceToilet repairDrain cleaningPlumbing pipe repair
Richard2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Bryant they came out asp same morning I called very friendly and helpful did a great job explaining all options got job done would call them back outif needed

Paid $400–500Reasonable priceOutdoor plumbing system repair
BrianLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ruan was amazing! Went above and beyond to get us back. Without question, he made our family a priority and did a great job. Work quality was also amazing. Ruan identified (he had to dig really deep and move shrubs to find the issue) and fixed the leak quickly and effectively. 100% satisfied!

Paid $1,000+Reasonable priceOutdoor plumbing system repairPlumbing leak repair
Jason2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Trevor did a fantastic job for me. He even found a way to save me 200 bucks from my quoted price He was very courteous and thoroughly cleaned the area in which she was working. I couldn’t be happier with his job..

Paid $900–1,000OverpricedPlumbing pipe repairOutdoor plumbing system repair
Reuben2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ruan did a fantastic job replacing my pressure regulating valve (PRV) and flushing my water heater. He made sure he informed me on every step of the process before he did the work and any findings that he came across. Very personable and knowledgeable, and great customer service!

Reasonable priceOutdoor plumbing system repair
btg51503 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

awesome job thanks so much

Outdoor plumbing system repair
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great the roto rooter man did a great job. 👍.

Drain cleaningOutdoor plumbing system repairSewer repair
SHIRLEY2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had emergency and call about 4 other plumbers, but could not schedule me until later in the week. Thank you,

Faucet installationPlumbing leak repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Roger9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Trayce was awesome. He explored all avenues of possible issues, and didn’t leave until all were exhausted. Very professional and listened to what my worries were attentively. Highly recommend.

Outdoor plumbing system repairSewer repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Steven3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys did a great job and were very professional! When you have a moment can you text me the address where I can drop off a tip to buy them lunch, thanks.

Toilet installationOutdoor plumbing system repairToilet repair+ Responsiveness+ Punctuality+ Quality
Rebecca3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The technician, Carl Augustin, was very polite. He was professional and efficient. He knows his job and does it well. I would definitely recommend RotoRooter and will ask for Carl if the need arises in the future.

Outdoor plumbing system repair+ Professionalism
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I appreciated how quickly they got the job done and helped us with getting the problem fixed.

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
LovettLocal Guide · 129 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I sent in a request due to poor management at my property and the manager reached out right away to assess the emergency issue. She sent someone right away! The technician was very nice, professional and quick! Will Recommend this company to everyone. I love great customer service!

Outdoor plumbing system repairSewer cleaningDrain cleaning+ Responsiveness+ Punctuality+ Quality
erin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Cullen could not have been more professional. He arrived before his appointment time and completed the job very quickly and efficiently.

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Patricia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

This is the second time that I called. This time it was an emergency. Both times they were quickly sent out. The response time for the emergency was less than 20 minutes!!! First repair person was Robbie. Excellent!!! This time it was Brett. Excellent!!! Office Manager…Excellent!!! Always professional,…

Plumbing leak detectionPlumbing leak repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
KINGLocal Guide · 559 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Cullen was very nice, professional, and informative with me. Im very pleased with the service he provided. Roto-Rooter will always be my first to call when needed.

Outdoor plumbing system repair+ Professionalism
TEE7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

I would like to thank the company for professional service and awesome job that was done.

Outdoor plumbing system repair+ Punctuality+ Quality+ Professionalism
Patrick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

None

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Jeff6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very happy with the service. Technician was very professional.

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
daveLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mr O. Walker came out for an after hours service call. He was the most professional service repairman I’ve met since moving to the state of Ga. He was very knowledgeable and he kept me informed throughout the repair. He is definitely my first choice for future plumbing repairs or projects. Mr O. Walker, 5 star service

Outdoor plumbing system repairPlumbing pipe repair+ Quality+ Professionalism
Christy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Octavius was professional and helpful. I highly recommend Roto-Rooter for plumbing issues.

Outdoor plumbing system repair+ Responsiveness+ Punctuality+ Professionalism
Alison2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

RotoRooter is our go to for any plumbing service! The agent they sent out, Kenneth, was so helpful and fixed our issue in less than an hour. He was prompt, professional, and got us back up and running so quickly!

Outdoor plumbing system repairSewer repair+ Responsiveness+ Punctuality+ Quality
Belva4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

CJ was very professional and friendly. Identified the problem right away.

Outdoor plumbing system repair+ Responsiveness+ Professionalism
Paul6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

The did a very great job. Explain the problem .and was right on it. thank you

Outdoor plumbing system repairService not listed+ Responsiveness
WillieLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent. Marcus was patient, responsive, professional. Knew what he was doing. Also enjoyed talking with him. Great job.

Outdoor plumbing system repair+ Professionalism
Bruce1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I have a 200+ foot French drain that was plugged after 25 years. Kenneth and Kevin from Roto-rooter used a hydro lance machine and cleared it. It took hours to clear, but they knew what they were doing and were confident they could get it. They saved me a lot of $ not having to replace the line.

Outdoor plumbing system repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Roy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Paid $400–600Reasonable priceOutdoor plumbing system repair
Tony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Paid $400–500Great priceOutdoor plumbing system repair
K4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Outdoor plumbing system repair+ Responsiveness+ Punctuality
marjorie3 years ago★★★★★

Rating only, no written review.

Outdoor plumbing system repairPlumbing pipe repair+ Quality

Show more outdoor plumbing system repair reviews (7 more) →

Price

$506+1% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 67%Overpriced 3%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning195$248–$593
Plumbing pipe repair84$353–$1.4k
Toilet repair83$239–$680
Plumbing leak detection75$205–$630
Plumbing leak repair55$248–$793
Outdoor plumbing system repair47$366–$1.6k
Sewer repair31$417–$2.1k
Sewer cleaning29$328–$705

Compare with