Experts Reviews · Company report
Roto-Rooter Plumbing & Drain Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%79+19.2Value 14%93+13.2Replies to reviews 7%100+7.1Craft & service penalty76−2.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Roto-Rooter Plumbing & Drain Service

Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 1,213 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roto-Rooter Plumbing & Drain Service is better than 82% of drain cleaning services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roto-Rooter Plumbing & Drain Service is better than 79% of drain cleaning services.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roto-Rooter Plumbing & Drain Service is better than 76% of drain cleaning services.B
76
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Drain Service is better than 93% of drain cleaning services.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roto-Rooter Plumbing & Drain Service is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Drain Service is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired Roto-Rooter Plumbing & Drain Service for 8 kinds of job.

Roto-Rooter Plumbing & Drain Service for plumbing leak detection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.75
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$500–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$205–$630
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak detection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#30 / 46
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 75 Google reviews tagged “Plumbing leak detection” · showing 40

Carol14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Great crew of techs! Shout outs for Bryant, Dre, Trayce and Anthony for fantastic work. I had a huge leak under the garage floor that was pinpointed, rerouted and repaired with excellent service. Also had leaking pipes under the house that were replaced. Everyone was professional, explained everything they did and…

Customer photo from Carol's review
Paid $2,000+Reasonable pricePlumbing leak detectionPlumbing pipe repairOutdoor plumbing system repair
Ashlee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

My services were fast and efficient. Dre really took care of all my concerns and anticipated my future needs before I could. Thank you so much!

Paid $400–600Reasonable pricePlumbing leak detection
Marty1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Anthony & Mario came out and repaired a water leak and installed 2 bathroom sinks. They were very knowledgeable and professional about their work. I’m very pleased with the work they did. I will highly recommend them for any future work. 2 great young men.

Paid $1,000–1,200Great pricePlumbing leak detection
elizabeth9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

True professionals! They guided us through a terrible situation in our 75 year old home.

Paid $600–800Reasonable priceDrain cleaningPlumbing leak detection
SunilLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Used the service after hours to help identify the source of a significant outdoor leak. The technician (Trayce Audet) was prompt, personable and knowledgeable. Identified the issue and provided several options of potential next steps

Paid $1–200Plumbing leak detection
Peter1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Roto Rooter has saved the day twice in the last two weeks! I wish I remembered the name of both after hours plumbers that fixed our plumbing issue, but Dre came out today to fix a main water line leak that was gushing water and he was great! He took the time to find the issue, fix the issue, keep me informed and…

Paid $600–800Reasonable pricePlumbing leak detectionPlumbing pipe repairOutdoor plumbing system repair
Larry12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Dre was professional and courteous and he was dedicated to finding the problem.

Paid $200–400Reasonable pricePlumbing leak detectionPlumbing leak repair
EmeraldLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Cullen is kind and professional. My favorite technician from roto rooter

Paid $400–600Drain cleaningPlumbing leak detection
RachelLocal Guide · 130 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Cullen was professional ,friendly and quick to assess problem, show it to me and explained it to me where I could understand. The quote was reasonable and the work was done in under an hour and now I have a access panel! If I ever have any other plumbing problems I will definitely call Roto Rooter again!

Customer photo from Rachel's review
Paid $400–500Great pricePlumbing leak detectionPlumbing pipe repairPlumbing leak repair
Lisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Morgan was professional. He explained in detail about our leak and PRV replacement. He was hardworking and friendly. Highly recommend.

Paid $2,000+Reasonable pricePlumbing leak detection+ Responsiveness+ Punctuality+ Quality
Karyl5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

This is the second time Cullen has come to our house to help fix an issue and both times were a wonderful experience! Very professional and trustworthy.

Paid $500–600Great pricePlumbing leak detection
ComebackLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Anthony from Roto-Rooter has been amazing! My wife and I just purchased a house and were having multiple different issues with our plumbing, from hot water not working to our main line backing up and flooding. Anthony was able to help us with all of our issues, and when he wasn't 100% confident on how to proceed he…

Paid $900–1,000Reasonable priceToilet repairDrain cleaningPlumbing leak detection
JackieLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Anthony and the rest of the team is amazing! Professional, friendly and knowledgeable! Will definitely go through Roto-Rooter for all our future plumbing needs

Toilet repairPlumbing leak detectionShower repair
Roberto5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Loved the communication and respect this company has shown. Anthony knows what he's doing. THANKS TO THE TEAM

Customer photo from Roberto's reviewCustomer photo from Roberto's reviewCustomer photo from Roberto's review
Plumbing leak detection
Chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent service. Completed and fix the job in little to no time

Paid $200–300Great pricePlumbing leak detection
Grady5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Trevor Thomas was very professional, knowledgeable and precise with the assessment. He pinpointed the problem and gave us the needed resolution to resolve issue. Awesome guy!

Paid $1–100Great pricePlumbing leak detection
Tony12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Mike Vance from Roto-Rooter did a great job repairing leaking sink. Great response time and quality service. Mike also cleaned up the area after the repair. Thank you!

Paid $300–400Reasonable pricePlumbing leak detectionPlumbing leak repair
Alicia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very helpful was able to come out for an emergency visit in less than 30 minutes. Thanks Trevor

Paid $1–100Reasonable pricePlumbing leak detection
Piccola10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I can’t think Roto Roter enough for coming to the assistance of my parents who were senior citizens and had a terrible leak in their kitchen sink. Even before the service person arrived, the young lady on the phone was extremely helpful and calm me down trying to assist me with ways that I might be able to remedy…

Paid $300–400Reasonable priceDrain cleaningPlumbing leak detection
WilliamLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Ruan was phenomenal, he found the root cause wich turned out to be something else other than what I thought. He was professional and transparent with everything he did. I'd recommend Ruan to anyone with plumbing issues.

Reasonable priceDrain cleaningPlumbing leak detection
isaiah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ruan came by and detected our leak outside spent almost 200$ more in water a month thanks to him we found the leak and could get it repaired

Paid $1,000+Reasonable pricePlumbing leak detection
Tamarsha7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ruan is great! He was very informative and polite and got my water up and running. Also, the operator who took the schedule was an amazing as well!

Paid $500–600Reasonable pricePlumbing leak detection
Junious2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mr. Ruan Hill came out and was extremely helpful. He listened to all my issues attentively and responded in detailed fashion. I would highly recommend him to anyone for their plumbing needs.

Great pricePlumbing leak detectionService not listed
Maggie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

So impressed with the thoroughness of Bryant Cantrell. Found the problem, and fixed it. Thank you!

Paid $500–600Great pricePlumbing leak detection
S3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great Price Quality Work & Arrived Quickly The professionalism that technician Bryant showed as he quickly assessed then explained to me what my plumbing problem was and the work that would be performed. I would recommend Technician Bryant at Roto-Rooter anytime he was neat and courteous, cleaned up behind himself after repairing my sewer line

Great priceDrain cleaningPlumbing leak detectionSewer repair
Dayurri9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Bo and the rest of the staff: extremely professional and got me scheduled within 24 hours of the first visit. Cleaned the workspace before leaving my home. It’s good to know that there are still some honest businesses !

Plumbing leak detection
HopeLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rae was soo helpful and gave us next steps for what to do because our water meter keeps jumping up. Would highly recommend!

Plumbing leak detection+ Responsiveness+ Punctuality+ Quality
Lance6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Technician did an amazing job explaining what caused our leak and the steps he took to fix the issue.

Plumbing leak detectionPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
tammy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

The tec was awesome very sweet just love this tec would definitely use him again Casey and his partner was just awesome

Plumbing leak detection+ Responsiveness+ Quality+ Professionalism
Netta3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

There was a leak under the sink and around the master bedroom toilet. Quick response and repair. Did a good job repairing & replacing pipes.

Plumbing leak detectionPlumbing leak repair+ Responsiveness
TinkLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I appreciate the professionalism and quick work they did to fix a leak in my bathroom that was leaking to my downstairs. I definitely will use them again for any future services and will recommend them to others!

Plumbing leak detectionFaucet repair+ Responsiveness+ Punctuality+ Quality
JustinLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Casey came out to locate a break in our septic line. He quickly and accurately located the break and recommended the appropriate next steps to fix the issue.

Plumbing leak detection+ Punctuality+ Quality+ Professionalism
ReneeLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

The RotoRooter plumber was professional and friendly. He explained the plumbing issues in simple terms.

Plumbing leak detectionDrain cleaning+ Responsiveness+ Punctuality+ Professionalism
DracyleneLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a random flooding in our bedroom on Sunday. They sent someone out within the hour! Brett searched high and low, checked every possible cause. Unfortunately we didn’t find the leak but we did find a crack in the foundation :(. Regardless, Brett was great and determined to help.

Plumbing leak detection+ Responsiveness+ Punctuality+ Quality
Patricia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

This is the second time that I called. This time it was an emergency. Both times they were quickly sent out. The response time for the emergency was less than 20 minutes!!! First repair person was Robbie. Excellent!!! This time it was Brett. Excellent!!! Office Manager…Excellent!!! Always professional,…

Plumbing leak detectionPlumbing leak repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Quiana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Horrible services the tech had no clue of what he was doing. I paid 50 extra bucks to have the toilet mounted and new bolts. The tech never did it at all when called out on it he said it’s suppose to rock. $421 later toilet still leaks and the toilet still rocks Never calling them again and I will never refer to anyone.

Plumbing leak detectionShower repairToilet repair− Quality− Professionalism
Christopher4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Quality, professional service

Plumbing leak detectionDrain cleaning+ Responsiveness+ Quality+ Professionalism
Robert6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I set up the appointment late on a Thursday and Ben got to me by early Friday afternoon. He assessed the project, went for parts and had the job done by late Friday afternoon. He was timely and very professional. He had two separate issues to fix under our crawl space which is only about 2' high with duct work to…

Plumbing leak detectionShower repair+ Responsiveness+ Punctuality+ Quality
Felisha7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The servicemen were very friendly and knowledgeable. Couldn’t ask for better service !

Plumbing leak detection+ Responsiveness+ Punctuality+ Quality
ScottLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Kenneth was very professional and skillful. He was able to find and fix the leak in a timely manner.

Plumbing leak detection+ Responsiveness+ Quality+ Professionalism

Show more plumbing leak detection reviews (35 more) →

Price

$506+1% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 67%Overpriced 3%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning195$248–$593
Plumbing pipe repair84$353–$1.4k
Toilet repair83$239–$680
Plumbing leak detection75$205–$630
Plumbing leak repair55$248–$793
Outdoor plumbing system repair47$366–$1.6k
Sewer repair31$417–$2.1k
Sewer cleaning29$328–$705

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