How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%79+19.2Value 14%93+13.2Replies to reviews 7%100+7.1Craft & service penalty76−2.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORERoto-Rooter Plumbing & Drain Service
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 1,213 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Drain Service for 8 kinds of job.
Roto-Rooter Plumbing & Drain Service for plumbing leak detection
Clear ✕All 75 Google reviews tagged “Plumbing leak detection”
Great crew of techs! Shout outs for Bryant, Dre, Trayce and Anthony for fantastic work. I had a huge leak under the garage floor that was pinpointed, rerouted and repaired with excellent service. Also had leaking pipes under the house that were replaced. Everyone was professional, explained everything they did and…
My services were fast and efficient. Dre really took care of all my concerns and anticipated my future needs before I could. Thank you so much!
Anthony & Mario came out and repaired a water leak and installed 2 bathroom sinks. They were very knowledgeable and professional about their work. I’m very pleased with the work they did. I will highly recommend them for any future work. 2 great young men.
True professionals! They guided us through a terrible situation in our 75 year old home.
Used the service after hours to help identify the source of a significant outdoor leak. The technician (Trayce Audet) was prompt, personable and knowledgeable. Identified the issue and provided several options of potential next steps
Roto Rooter has saved the day twice in the last two weeks! I wish I remembered the name of both after hours plumbers that fixed our plumbing issue, but Dre came out today to fix a main water line leak that was gushing water and he was great! He took the time to find the issue, fix the issue, keep me informed and…
Dre was professional and courteous and he was dedicated to finding the problem.
Cullen is kind and professional. My favorite technician from roto rooter
Cullen was professional ,friendly and quick to assess problem, show it to me and explained it to me where I could understand. The quote was reasonable and the work was done in under an hour and now I have a access panel! If I ever have any other plumbing problems I will definitely call Roto Rooter again!
Morgan was professional. He explained in detail about our leak and PRV replacement. He was hardworking and friendly. Highly recommend.
This is the second time Cullen has come to our house to help fix an issue and both times were a wonderful experience! Very professional and trustworthy.
Anthony from Roto-Rooter has been amazing! My wife and I just purchased a house and were having multiple different issues with our plumbing, from hot water not working to our main line backing up and flooding. Anthony was able to help us with all of our issues, and when he wasn't 100% confident on how to proceed he…
Anthony and the rest of the team is amazing! Professional, friendly and knowledgeable! Will definitely go through Roto-Rooter for all our future plumbing needs
Loved the communication and respect this company has shown. Anthony knows what he's doing. THANKS TO THE TEAM
Excellent service. Completed and fix the job in little to no time
Trevor Thomas was very professional, knowledgeable and precise with the assessment. He pinpointed the problem and gave us the needed resolution to resolve issue. Awesome guy!
Mike Vance from Roto-Rooter did a great job repairing leaking sink. Great response time and quality service. Mike also cleaned up the area after the repair. Thank you!
Very helpful was able to come out for an emergency visit in less than 30 minutes. Thanks Trevor
I can’t think Roto Roter enough for coming to the assistance of my parents who were senior citizens and had a terrible leak in their kitchen sink. Even before the service person arrived, the young lady on the phone was extremely helpful and calm me down trying to assist me with ways that I might be able to remedy…
Ruan was phenomenal, he found the root cause wich turned out to be something else other than what I thought. He was professional and transparent with everything he did. I'd recommend Ruan to anyone with plumbing issues.
Ruan came by and detected our leak outside spent almost 200$ more in water a month thanks to him we found the leak and could get it repaired
Ruan is great! He was very informative and polite and got my water up and running. Also, the operator who took the schedule was an amazing as well!
Mr. Ruan Hill came out and was extremely helpful. He listened to all my issues attentively and responded in detailed fashion. I would highly recommend him to anyone for their plumbing needs.
So impressed with the thoroughness of Bryant Cantrell. Found the problem, and fixed it. Thank you!
Great Price Quality Work & Arrived Quickly The professionalism that technician Bryant showed as he quickly assessed then explained to me what my plumbing problem was and the work that would be performed. I would recommend Technician Bryant at Roto-Rooter anytime he was neat and courteous, cleaned up behind himself after repairing my sewer line
Bo and the rest of the staff: extremely professional and got me scheduled within 24 hours of the first visit. Cleaned the workspace before leaving my home. It’s good to know that there are still some honest businesses !
Rae was soo helpful and gave us next steps for what to do because our water meter keeps jumping up. Would highly recommend!
Technician did an amazing job explaining what caused our leak and the steps he took to fix the issue.
The tec was awesome very sweet just love this tec would definitely use him again Casey and his partner was just awesome
There was a leak under the sink and around the master bedroom toilet. Quick response and repair. Did a good job repairing & replacing pipes.
I appreciate the professionalism and quick work they did to fix a leak in my bathroom that was leaking to my downstairs. I definitely will use them again for any future services and will recommend them to others!
Casey came out to locate a break in our septic line. He quickly and accurately located the break and recommended the appropriate next steps to fix the issue.
The RotoRooter plumber was professional and friendly. He explained the plumbing issues in simple terms.
Had a random flooding in our bedroom on Sunday. They sent someone out within the hour! Brett searched high and low, checked every possible cause. Unfortunately we didn’t find the leak but we did find a crack in the foundation :(. Regardless, Brett was great and determined to help.
This is the second time that I called. This time it was an emergency. Both times they were quickly sent out. The response time for the emergency was less than 20 minutes!!! First repair person was Robbie. Excellent!!! This time it was Brett. Excellent!!! Office Manager…Excellent!!! Always professional,…
Horrible services the tech had no clue of what he was doing. I paid 50 extra bucks to have the toilet mounted and new bolts. The tech never did it at all when called out on it he said it’s suppose to rock. $421 later toilet still leaks and the toilet still rocks Never calling them again and I will never refer to anyone.
Quality, professional service
I set up the appointment late on a Thursday and Ben got to me by early Friday afternoon. He assessed the project, went for parts and had the job done by late Friday afternoon. He was timely and very professional. He had two separate issues to fix under our crawl space which is only about 2' high with duct work to…
The servicemen were very friendly and knowledgeable. Couldn’t ask for better service !
Kenneth was very professional and skillful. He was able to find and fix the leak in a timely manner.
Kenneth did an excellent job. I was able to be at the property, but he explained and walked me through every step. He was very meticulous he took time to locate the problem and gave me the best possible price and service. I highly recommend this company. Very customer friendly.
Kevin and Ben are absolutely amazing. Incredibly friendly and professional. They look out for your best interest and make sure to completely get the job done. They explain everything as they go along and you can tell they genuinely care. I highly recommend raises for both of them!!!!
Kevin was a total professional. Excellent job performance. Company was extremely responsive to my needs.
Kevin was professional and did a great job.
The Plumber was friendly, personable and expressed his willingness to find and fix the problem. I have no complain about his efforts. He seemed knowledgeable of what needed to be done. Only concerns was followup and letting me know the game plan. A game plan has now been implemented. I am satisfied and have no…
Kevin provided timely, high quality service; ensuring I was fully aware of the situation and the options available to me. Give that man a raise!
Had 2 clogged toilets & 1 bathtub. Repair Man Ben was very on-hand, knowledgeable, friendly & excellent Customer Service. Would request Ben for future services.
Kenneth is a master plumber and a godsend! Although he wasn't the same plumber that gave me the original estimate, I'm so glad he was the one to complete the work. He came in with fresh eyes and an open mind so much that he was able to repair my problem for less than originally quoted!! He saved me money, time, and…
Ben F. did a great and prompt job on repairing a leak in our kitchen sink. Will request him again from Roto-Rooter of Augusta.
Kind and friendly, very knowledgeable and was able to put me on a wait list if they had a cancellation and was able to fit me in. Will use them again for any and all plumbing services
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 195 | $248–$593 |
| Plumbing pipe repair | 84 | $353–$1.4k |
| Toilet repair | 83 | $239–$680 |
| Plumbing leak detection | 75 | $205–$630 |
| Plumbing leak repair | 55 | $248–$793 |
| Outdoor plumbing system repair | 47 | $366–$1.6k |
| Sewer repair | 31 | $417–$2.1k |
| Sewer cleaning | 29 | $328–$705 |
