How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%79+19.2Value 14%93+13.2Replies to reviews 7%100+7.1Craft & service penalty76−2.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORERoto-Rooter Plumbing & Drain Service
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 1,213 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Drain Service for 8 kinds of job.
Roto-Rooter Plumbing & Drain Service for plumbing leak repair
Clear ✕All 55 Google reviews tagged “Plumbing leak repair” · showing 20
Great crew of techs! Shout outs for Bryant, Dre, Trayce and Anthony for fantastic work. I had a huge leak under the garage floor that was pinpointed, rerouted and repaired with excellent service. Also had leaking pipes under the house that were replaced. Everyone was professional, explained everything they did and…
Dre was professional and courteous and he was dedicated to finding the problem.
He was highly professional and fast when having other plumbers, they couldn’t do it, but he did…,very satisfied, and will highly recommend him to anyone that I know
They was very kind,and did the job well will use roto-rooter again.
We had an great experience with Mike Vance. He came out and stopped our leak on a very short notice emergency call at a very reasonable price.
Woke up to water coming from the ground in our front yard. Called and spoke with. Live representative, received a same day appointment, arrived sooner than I expected, financing option available with quick easy application, Brandon was knowledgeable and repaired the issue quickly. Would definitely use them again, but hopefully no time soon!
Cullen was professional ,friendly and quick to assess problem, show it to me and explained it to me where I could understand. The quote was reasonable and the work was done in under an hour and now I have a access panel! If I ever have any other plumbing problems I will definitely call Roto Rooter again!
A few of the folks from Roto-Rooter finished up a job at my home today. They were uncommonly fantastic in all aspects of the project. Bryant came by and revised the remaining parts of the project and showed me that I was actually saving money from the original estimate. Now that’s a good company.
Trever was amazing. He showed up early, explained everything in detail and took us step by step through the process. Definitely recommend him to anyone for any plumbing needs.
Brandon did a great job getting my leak fixed and in a timely manner. Thanks Brandon
Greetings! Thank you so much for promptly attending to my urgent call Sat, Feb 7 at 8pm. I was shocked to find water draining from the ceiling of my master bedroom. I called around but Rotor-Rooters was the only company able & willing to respond. Trevor arrived and kindly greeted me at the door wearing shoe…
Mike Vance from Roto-Rooter did a great job repairing leaking sink. Great response time and quality service. Mike also cleaned up the area after the repair. Thank you!
Ruan and Michael did amazing work, they helped get our entire households plumbing working. They went out of their way to ensure that every avenue of piping was cleared. Both of them worked efficiently and communicated exactly what was wrong in understandable terms; they also were very nice considering how much work…
Ruan was amazing! Went above and beyond to get us back. Without question, he made our family a priority and did a great job. Work quality was also amazing. Ruan identified (he had to dig really deep and move shrubs to find the issue) and fixed the leak quickly and effectively. 100% satisfied!
Recommend Roto-rooter first and always. Top-notch customer service and response time was awesome. Had a leaky shower, Anthony diagnosed it right away and had it fixed in no time !
The technician Ruan Hill was easy to work with. He got the job done and was done in a quality manner.
Great Price Quality Work & Arrived Quickly The professionalism that technician Bryant showed as he quickly assessed then explained to me what my plumbing problem was and the work that would be performed. I would recommend Technician Bryant at Roto-Rooter anytime he was neat and courteous, cleaned up behind himself after repairing my sewer line
They did such an awesome job . My mother’s pipe broke in her yard and they had it fixed fast . Will always continue to use this their services .
Mr. Cullen is outstanding. Professionalism at its finest. Has a great sense of humor. Knows his craft. Reasonable with pricing and time. He does not let time accumulate to get a higher pay. He finds the problem and execute it right then and there. He deserves what he is worth. Not many techs have the knowledge and…
The technician salary has to be impressive almost 900.00 for 2 split pipes, a couple fittings and a knob. About and hour maybe a half in labor, being generous, he was definitely quick, I understand he had to leave twice (about 50 mins round trip) each time and I guess driving time counts and at this point... paid so…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 195 | $248–$593 |
| Plumbing pipe repair | 84 | $353–$1.4k |
| Toilet repair | 83 | $239–$680 |
| Plumbing leak detection | 75 | $205–$630 |
| Plumbing leak repair | 55 | $248–$793 |
| Outdoor plumbing system repair | 47 | $366–$1.6k |
| Sewer repair | 31 | $417–$2.1k |
| Sewer cleaning | 29 | $328–$705 |
