Experts Reviews · Company report
Roto-Rooter Plumbing & Drain Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%79+19.2Value 14%93+13.2Replies to reviews 7%100+7.1Craft & service penalty76−2.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Roto-Rooter Plumbing & Drain Service

Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 1,213 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roto-Rooter Plumbing & Drain Service is better than 82% of drain cleaning services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roto-Rooter Plumbing & Drain Service is better than 79% of drain cleaning services.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roto-Rooter Plumbing & Drain Service is better than 76% of drain cleaning services.B
76
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Drain Service is better than 93% of drain cleaning services.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roto-Rooter Plumbing & Drain Service is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Drain Service is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired Roto-Rooter Plumbing & Drain Service for 8 kinds of job.

Roto-Rooter Plumbing & Drain Service for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.55
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$400–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$248–$793
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#20 / 44
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 55 Google reviews tagged “Plumbing leak repair” · showing 40

Carol14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Great crew of techs! Shout outs for Bryant, Dre, Trayce and Anthony for fantastic work. I had a huge leak under the garage floor that was pinpointed, rerouted and repaired with excellent service. Also had leaking pipes under the house that were replaced. Everyone was professional, explained everything they did and…

Customer photo from Carol's review
Paid $2,000+Reasonable pricePlumbing leak detectionPlumbing pipe repairOutdoor plumbing system repair
Larry12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Dre was professional and courteous and he was dedicated to finding the problem.

Paid $200–400Reasonable pricePlumbing leak detectionPlumbing leak repair
Vernon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

He was highly professional and fast when having other plumbers, they couldn’t do it, but he did…,very satisfied, and will highly recommend him to anyone that I know

Shower repairPlumbing leak repair
Bridget1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They was very kind,and did the job well will use roto-rooter again.

Paid $400–600Reasonable pricePlumbing leak repair
AlexLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We had an great experience with Mike Vance. He came out and stopped our leak on a very short notice emergency call at a very reasonable price.

Shower repairPlumbing leak repair
Heather13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Woke up to water coming from the ground in our front yard. Called and spoke with. Live representative, received a same day appointment, arrived sooner than I expected, financing option available with quick easy application, Brandon was knowledgeable and repaired the issue quickly. Would definitely use them again, but hopefully no time soon!

Paid $1,000–1,200Reasonable pricePlumbing pipe repairPlumbing leak repair
RachelLocal Guide · 130 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Cullen was professional ,friendly and quick to assess problem, show it to me and explained it to me where I could understand. The quote was reasonable and the work was done in under an hour and now I have a access panel! If I ever have any other plumbing problems I will definitely call Roto Rooter again!

Customer photo from Rachel's review
Paid $400–500Great pricePlumbing leak detectionPlumbing pipe repairPlumbing leak repair
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

A few of the folks from Roto-Rooter finished up a job at my home today. They were uncommonly fantastic in all aspects of the project. Bryant came by and revised the remaining parts of the project and showed me that I was actually saving money from the original estimate. Now that’s a good company.

Paid $1,000+Great priceDrain cleaningPlumbing pipe repairFaucet installation
SergioLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Trever was amazing. He showed up early, explained everything in detail and took us step by step through the process. Definitely recommend him to anyone for any plumbing needs.

Plumbing leak repair
LisaLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Brandon did a great job getting my leak fixed and in a timely manner. Thanks Brandon

Paid $400–500Reasonable pricePlumbing leak repair
Shaunda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Greetings! Thank you so much for promptly attending to my urgent call Sat, Feb 7 at 8pm. I was shocked to find water draining from the ceiling of my master bedroom. I called around but Rotor-Rooters was the only company able & willing to respond. Trevor arrived and kindly greeted me at the door wearing shoe…

Paid $300–400Reasonable pricePlumbing leak repair
Tony12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Mike Vance from Roto-Rooter did a great job repairing leaking sink. Great response time and quality service. Mike also cleaned up the area after the repair. Thank you!

Paid $300–400Reasonable pricePlumbing leak detectionPlumbing leak repair
Carlos2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Ruan and Michael did amazing work, they helped get our entire households plumbing working. They went out of their way to ensure that every avenue of piping was cleared. Both of them worked efficiently and communicated exactly what was wrong in understandable terms; they also were very nice considering how much work…

Paid $1,000+Great priceToilet repairDrain cleaningPlumbing pipe repair
BrianLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ruan was amazing! Went above and beyond to get us back. Without question, he made our family a priority and did a great job. Work quality was also amazing. Ruan identified (he had to dig really deep and move shrubs to find the issue) and fixed the leak quickly and effectively. 100% satisfied!

Paid $1,000+Reasonable priceOutdoor plumbing system repairPlumbing leak repair
Karen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Recommend Roto-rooter first and always. Top-notch customer service and response time was awesome. Had a leaky shower, Anthony diagnosed it right away and had it fixed in no time !

Reasonable priceShower repairPlumbing leak repair
Paul4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The technician Ruan Hill was easy to work with. He got the job done and was done in a quality manner.

Reasonable priceDrain cleaningPlumbing leak repair
S3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great Price Quality Work & Arrived Quickly The professionalism that technician Bryant showed as he quickly assessed then explained to me what my plumbing problem was and the work that would be performed. I would recommend Technician Bryant at Roto-Rooter anytime he was neat and courteous, cleaned up behind himself after repairing my sewer line

Great priceDrain cleaningPlumbing leak detectionSewer repair
Stacy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They did such an awesome job . My mother’s pipe broke in her yard and they had it fixed fast . Will always continue to use this their services .

Plumbing leak repair
Decatur10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mr. Cullen is outstanding. Professionalism at its finest. Has a great sense of humor. Knows his craft. Reasonable with pricing and time. He does not let time accumulate to get a higher pay. He finds the problem and execute it right then and there. He deserves what he is worth. Not many techs have the knowledge and…

Great pricePlumbing pipe repairPlumbing leak repair
Shawna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★

The technician salary has to be impressive almost 900.00 for 2 split pipes, a couple fittings and a knob. About and hour maybe a half in labor, being generous, he was definitely quick, I understand he had to leave twice (about 50 mins round trip) each time and I guess driving time counts and at this point... paid so…

Plumbing pipe repairPlumbing leak repair− Quality− Professionalism
Sabrina4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Rae was great!

Plumbing leak repair+ Quality+ Professionalism
Chris13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Ray was absolutely wonderful, polite and very knowledgeable. The problem was repaired and successful.

Plumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
SHIRLEY2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had emergency and call about 4 other plumbers, but could not schedule me until later in the week. Thank you,

Faucet installationPlumbing leak repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Lance6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Technician did an amazing job explaining what caused our leak and the steps he took to fix the issue.

Plumbing leak detectionPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Terrence2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service

Plumbing leak repair
Devaris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brett is the man. A+++++ give this guy a raise!!!!

Plumbing leak repair+ Professionalism
Natalia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Cullen and Trayce were very friendly and professional. They presented me with all of my repair options and gave me an estimate on a PRV. I was very nervous about having plumbers in my home but I felt very comfortable with these two gentlemen. I will definitely use Roto-Rooter for my future plumbing repairs.

Plumbing leak repairFaucet repair
Cecelia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We partnered with Roto-Rooter over a year ago to help with our rental properties. They have been absolutely amazing! We couldn't recommend them more for any plumbing issues! The technicians are very knowledgeable and the dispatchers and office staff are very professional and helpful.

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
Netta3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

There was a leak under the sink and around the master bedroom toilet. Quick response and repair. Did a good job repairing & replacing pipes.

Plumbing leak detectionPlumbing leak repair+ Responsiveness
LovesomeJessLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Carl was AMAZING!!!! Loved the service and experience Thanks Carl for your knowledge and hard work!!! 10/10

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
bmwg355 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brett was great, turned up quickly on emergency call then first thing next day to install new water heater. A+

Water heater installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Diane7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rae was awesome,polite,respectful,nice.When I use you’ll again I will ask for Rae.

Plumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Betty7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

100% approval. Casey was very polite and efficient. I will use Roto Rooter any time I need a plumber.

Plumbing leak repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Alicia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing and quick work especially during an emergency! Thank you so much again!

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
Patricia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

This is the second time that I called. This time it was an emergency. Both times they were quickly sent out. The response time for the emergency was less than 20 minutes!!! First repair person was Robbie. Excellent!!! This time it was Brett. Excellent!!! Office Manager…Excellent!!! Always professional,…

Plumbing leak detectionPlumbing leak repairOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Selena5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brett found the leak and repaired it.

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
Monique5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We experienced a broken pipe around 4 pm on a Saturday. We called a few places that claimed to be 24 hour plumbing services, but only a message could be left. With Roto-rooter, there was an option to press a number for emergencies that routes to a live operator. Within about 15-20 minutes of placing the call, Cullen…

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
CassandraLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Cullen and the other guy showed up at the time that was given. Gave me an estimate and got the job done quick and efficiently. Would definitely recommend their services!

Plumbing leak repair
CocoLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

From the moment I called the rep. Was very attentive and listened to my concerns, schedule it right away, technician was really the best, very professional, clean and knowledgeable, we have a little hiccup, but he resolve to our complete satisfaction, definitely worth it to have this company coming and take care of…

Toilet installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
BrandieLocal Guide · 100 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I was so frustrated with not having hot water after the hot water heater died I called several plumbers and Noone would respond or they declined to complete the installation of the electric tankless water heater Thank God rotor rooter responded 🙏🏽 and gave an honest assessment with feedback on how to complete the job

Plumbing leak repairWater tank installation+ Responsiveness+ Punctuality+ Quality

Show more plumbing leak repair reviews (15 more) →

Price

$506+1% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 67%Overpriced 3%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning195$248–$593
Plumbing pipe repair84$353–$1.4k
Toilet repair83$239–$680
Plumbing leak detection75$205–$630
Plumbing leak repair55$248–$793
Outdoor plumbing system repair47$366–$1.6k
Sewer repair31$417–$2.1k
Sewer cleaning29$328–$705

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