How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%79+19.2Value 14%93+13.2Replies to reviews 7%100+7.1Craft & service penalty76−2.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORERoto-Rooter Plumbing & Drain Service
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 1,213 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Drain Service for 8 kinds of job.
Roto-Rooter Plumbing & Drain Service for plumbing pipe repair
Clear ✕All 84 Google reviews tagged “Plumbing pipe repair”
Great crew of techs! Shout outs for Bryant, Dre, Trayce and Anthony for fantastic work. I had a huge leak under the garage floor that was pinpointed, rerouted and repaired with excellent service. Also had leaking pipes under the house that were replaced. Everyone was professional, explained everything they did and…
Trayce is amazing. He came quickly and gave top notch customer service. Anytime I need service I'll definitely ask for him.
Overall completely satisfied. Had a small hiccup with the scheduling of my original appointment. Throughout the process roto rooter had extremely good communication. The tech (Anthony) was fantastic and fast. Would use again without hesitation.
Our experiences with this company have been good, with reliable, timely service and efficient completion.
I was very impressed with the knowledge and professionalism of Cullen. He did a great job in a timely manner. We will be sure to call back Roto-Rooter whenever we have a plumbing need.
Roto Rooter has saved the day twice in the last two weeks! I wish I remembered the name of both after hours plumbers that fixed our plumbing issue, but Dre came out today to fix a main water line leak that was gushing water and he was great! He took the time to find the issue, fix the issue, keep me informed and…
Mike Vance, Bryant Cantrell, and his Team did an excellent job. They turned a horrible septic problem into a distant memory we can all laugh about now. Thanks Roto Rooter!
Anthony & Cullen friendly professional on time did very great work
Dre from Roto Rooter came out and got my broken pipe problem fixed perfectly and in the same day. Dre was very professional and kind. When the job turned out to be more complicated than he originally thought, he adjusted very well and still had it finished within a short amount of time. Would highly recommend Dre for your plumbing needs.
Trayce did a great job repairing our clogged vent pipe. He was professional, knowledgeable, and quickly identified the problem and got everything working properly again. The repair was handled efficiently, and the whole process was easy. I’d definitely recommend Trayce for plumbing repairs.
Woke up to water coming from the ground in our front yard. Called and spoke with. Live representative, received a same day appointment, arrived sooner than I expected, financing option available with quick easy application, Brandon was knowledgeable and repaired the issue quickly. Would definitely use them again, but hopefully no time soon!
Cullen was professional ,friendly and quick to assess problem, show it to me and explained it to me where I could understand. The quote was reasonable and the work was done in under an hour and now I have a access panel! If I ever have any other plumbing problems I will definitely call Roto Rooter again!
I’m very pleased with the service I received. The technician, Drew Cassandra, was professional and knowledgeable. He assessed my problems and fixed. I will definitely use Roto Rooter if another problem arises.
A few of the folks from Roto-Rooter finished up a job at my home today. They were uncommonly fantastic in all aspects of the project. Bryant came by and revised the remaining parts of the project and showed me that I was actually saving money from the original estimate. Now that’s a good company.
Professional, knowledgeable and competent .Excellent service. I recommend using Roto-Rooter for plumbing repairs.
Mike was an awesome help showing up on the weekend. I had pipes that werent connected properly so waste was coming out in the back yard. The tech who came out to look and give the estimate went ahead and called a clean up crew so the plumbers could do their work. The clean up crew said he'd come the next day and did…
Anthony was honest and direct. He provided honest feedback on all of my 100 questions. He was helpful, understanding, knowledgeable and professional.
Caleb, my technician, was awesome! He and his trainee (didn't catch his name) were very professional and prompt. They did a phenomenal job with getting my pipe taken care of and getting me back up and running so I could prepare for my vacation.
Mike and Austin were awesome! They were very professional and knowledgeable. Exceptional service! We will use them in the future!
I have nothing but high praise for Morgan, Ruan, Trevor, and Bryant! They were very professional, courteous, and efficient! Based off our time together I would highly recommend Roto-Rooter to everyone! I appreciate how they went above and beyond to assist us and fix our plumbing issues. Good help is not hard to find when using Roto-Rooter!
Ruan and Michael did amazing work, they helped get our entire households plumbing working. They went out of their way to ensure that every avenue of piping was cleared. Both of them worked efficiently and communicated exactly what was wrong in understandable terms; they also were very nice considering how much work…
Anthony is a Pro!!!!!!!!
Mike is very efficient and courteous. He has a good work ethic and has done a great job
I recently had a main water line rupture and I called roto rooter for repairs. Cale was the dispatcher and the main interface I had. He was professional, courteous, and very quick to answer the call and get the help my family needed to fix the issue. The technicians Trevor, Brandon. And Morgan were experts in thier…
They were very professional and had a great knowledge of their work. They were honest and helpful. They completed the work fast and efficiently. I definitely recommend. Cullen and Mitchell made the process easy and were very polite.
Trevor did a fantastic job for me. He even found a way to save me 200 bucks from my quoted price He was very courteous and thoroughly cleaned the area in which she was working. I couldn’t be happier with his job..
Ruan Hill was fantastic help in getting our sink fixed and working again! This was a great experience.
I can't say enough great things about Ruan Hill! From the time he arrived, he was kind, professional, and respectful. He took the time to explain everything he was doing in a way that was easy to understand, which really helped me feel comfortable with the whole process. His workmanship was excellent, and you could…
Experienced excellent service today from Ruan Hill, Michael Vance, and Anthony who removed our cast iron drain pipes today. The team remained professional and courteous during our many hours together today. Great cleanup job!
Mr Ruan Hill was very thorough and satisfied with his work
Trevor Thomas is amazing! My water bill nearly tripled so I knew there was troubled water some where. I located the problem the day before he came out. I showed Mr. Thomas the leak and he knew exactly what to do. He was patient, kind and expressed true professionalism. I recommend him to anyone in the area! Before and after pics attached.
Mike was great. He was able repair the substandard work done by a previous plumbing company here in Evans. He did it right the first time.
Mike Vance showed up, talked to me like an adult (not some child that doesn't understand anything) and got the job done. Would highly recommend them
I had a fantastic experience with Drew when he quickly and successfully assisted with my plumbing issue. They also offered excellent customer service and fast appointment scheduling! I highly recommend if you are looking for plumbing professionals in your area!
Mr. Cullen is outstanding. Professionalism at its finest. Has a great sense of humor. Knows his craft. Reasonable with pricing and time. He does not let time accumulate to get a higher pay. He finds the problem and execute it right then and there. He deserves what he is worth. Not many techs have the knowledge and…
The technician salary has to be impressive almost 900.00 for 2 split pipes, a couple fittings and a knob. About and hour maybe a half in labor, being generous, he was definitely quick, I understand he had to leave twice (about 50 mins round trip) each time and I guess driving time counts and at this point... paid so…
Ray was absolutely wonderful, polite and very knowledgeable. The problem was repaired and successful.
Cullen was great
Trance did a great job explains the issue and fixing the problem.
Great customer service
Rae was awesome,polite,respectful,nice.When I use you’ll again I will ask for Rae.
Casey was awesome and provided the answers that I needed thanks guys
I called Roto-Rooter after getting the run around from my home warranty company. The response was fast, Casey was prompt, courteous and professional. I would definitely recommend him and Roto-Rooter again.
This is the second time that I called. This time it was an emergency. Both times they were quickly sent out. The response time for the emergency was less than 20 minutes!!! First repair person was Robbie. Excellent!!! This time it was Brett. Excellent!!! Office Manager…Excellent!!! Always professional,…
Great service, on time. Identified the problem and got it taken care of in a i Timely fashion
Thanks Robbie for coming out immediately & fixed out plumbing issue in our garage. Would recommend their business to everyone. 100+...Robbie was very professional & had a great attitude!
Thank you for your awesome service! You all were nice, professional and very knowledgeable!
Professional and knowledgeable.
Will definitely call them again. The lady that scheduled our appointment was very professional and efficient. Carlos the plumber knew just how to resolve our problem. Very good experience with a bad situation. Many thanks.
Mr O. Walker came out for an after hours service call. He was the most professional service repairman I’ve met since moving to the state of Ga. He was very knowledgeable and he kept me informed throughout the repair. He is definitely my first choice for future plumbing repairs or projects. Mr O. Walker, 5 star service
My service man Ben was very professional and explained what he was doing as he was doing it.
Great service would definitely use again
The Tech was very professional and new his job very well He was on time , he explain every detail on what he was going to do and what he had done. I was very please .
Ben and his coworker were friendly and helpful. They fix my problem and explained in full detailed what they did. I will use your business in the near future. Thank u.
Kevin and Ben are absolutely amazing. Incredibly friendly and professional. They look out for your best interest and make sure to completely get the job done. They explain everything as they go along and you can tell they genuinely care. I highly recommend raises for both of them!!!!
Kevin was a total professional. Excellent job performance. Company was extremely responsive to my needs.
I was happy with the service very professional and quick and affordable I recommend Ceejay the Roto-Rooter technician to anyone.
I scheduled an install of new shower head, faucet, etc. It was rocky getting there, but the two guys who finished the job went until 9pm to get it done. On time all the time and received information pertaining to arrivals and who was showing up. That really helped with scheduling and security. Thanks to Kenneth and Dimario for the extra mile.
Customer service representatives was very pleasant.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 195 | $248–$593 |
| Plumbing pipe repair | 84 | $353–$1.4k |
| Toilet repair | 83 | $239–$680 |
| Plumbing leak detection | 75 | $205–$630 |
| Plumbing leak repair | 55 | $248–$793 |
| Outdoor plumbing system repair | 47 | $366–$1.6k |
| Sewer repair | 31 | $417–$2.1k |
| Sewer cleaning | 29 | $328–$705 |
