How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%79+19.2Value 14%93+13.2Replies to reviews 7%100+7.1Craft & service penalty76−2.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORERoto-Rooter Plumbing & Drain Service
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 1,213 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Drain Service for 8 kinds of job.
Roto-Rooter Plumbing & Drain Service for sewer cleaning
Clear ✕All 29 Google reviews tagged “Sewer cleaning”
They were very professional and very nice people. Would highly recommend them.
RootRooter has been right on time each time I’ve needed them. Anthony is super fast and cool.
He was courteous polite and informed. He let me know what was going on with everything.
Michael came out to repair a clogged main line. He immediately identified the issue and got to work, he was clearly knowledgeable, and did a great job.
Rotor-Roorers exemplary employees made the service call stress-free. They were knowledgeable on any questions I had, and got to my house and completed the job ahead of schedule.
Everything was explained to me where I understood. They were all very professional. I would recommend Roto Rooter to anyone who has any sewer or plumbing issues.
Had a clogged sewer line, made an emergency appointment and had an unclogged system before the end of the day. Very professional technician, got the job done quickly and cleanly.
Told me what was wrong with septic system and how they could fix the problem, very polite and helpful
I called in and recieved Anthony as my Tech. He did an Amazing Job and I will continue to use Roto for any future plumbing issues
Ruan and Michael did amazing work, they helped get our entire households plumbing working. They went out of their way to ensure that every avenue of piping was cleared. Both of them worked efficiently and communicated exactly what was wrong in understandable terms; they also were very nice considering how much work…
Bryant was extremely helpful, thorough and professional. He took time to answer all our questions and performed beyond what one might expect. We were very impressed.
Roto-Roter technicians Michel and Mitchell did a great job. They went above and beyond to resolve my sewerage issue. In August 2025 I had the same issue, I called another local company and they took all day to clean the sewerage line from outside the house and tell me that 90 ft of line needed to be replaced and…
Trevor was great! Very professional and fast and got the problem handled even on a late Sunday evening.
Great service, showed up on time & made sure the clog was completely gone.
Mike was very friendly, respectful, and diagnosed our problem right away. Very professional.
Bo was a nice young man. He talked to me and told me what he was doing the whole time. And he kept going until he ran out of court to clean my drains. I give them a five-star rating
Mike Vance did a great job
Carl was a great! He was very kind and knowledgeable and my daughter even told me how nice he was. He fixed my problem and had great preventative maintenance suggestions for me. Carl had such a likable positive energy. Why can’t all technicians be like Carl? Because they’re not Carl. Even the office management…
I called stated my issue and the dispatch person said a technician would be there in about an hour and within 30 minutes Rae Bui showed up, looked at what was going on and gave me a quote and immediately began working after I approved. I'd say withing an hour he got me taken care of and Rae was a really cool guy too. Highly recommend!
Very professional work. Friendly, honest and knowledgeable. Did a great job.
Carl was awesome! Very professional and knowledgeable! He was amazing to work with!
Brett was prompt, friendly, and knowledgeable about the problem. He got us unstopped and running in no time with a plethora of useful advice on maintaining our septic system.
I sent in a request due to poor management at my property and the manager reached out right away to assess the emergency issue. She sent someone right away! The technician was very nice, professional and quick! Will Recommend this company to everyone. I love great customer service!
This is the second time that I called. This time it was an emergency. Both times they were quickly sent out. The response time for the emergency was less than 20 minutes!!! First repair person was Robbie. Excellent!!! This time it was Brett. Excellent!!! Office Manager…Excellent!!! Always professional,…
Carl came and explained what he thinks the problem is and what he diagnosed how to correct the problem witch he did exactly
Carl the technician did a great job informing me and solving my sewage backup problem. Thank you for your excellent service.
Sewer line clogged. Called on Sunday and they came within an hour and cleared the line. Very professional and gave us recommendation for what to do if it happened again. Will use again.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 195 | $248–$593 |
| Plumbing pipe repair | 84 | $353–$1.4k |
| Toilet repair | 83 | $239–$680 |
| Plumbing leak detection | 75 | $205–$630 |
| Plumbing leak repair | 55 | $248–$793 |
| Outdoor plumbing system repair | 47 | $366–$1.6k |
| Sewer repair | 31 | $417–$2.1k |
| Sewer cleaning | 29 | $328–$705 |
