How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%79+19.2Value 14%93+13.2Replies to reviews 7%100+7.1Craft & service penalty76−2.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORERoto-Rooter Plumbing & Drain Service
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 1,213 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Drain Service for 8 kinds of job.
Roto-Rooter Plumbing & Drain Service for sewer repair
Clear ✕All 31 Google reviews tagged “Sewer repair”
Roto Rooter has saved the day twice in the last two weeks! I wish I remembered the name of both after hours plumbers that fixed our plumbing issue, but Dre came out today to fix a main water line leak that was gushing water and he was great! He took the time to find the issue, fix the issue, keep me informed and…
Anthony was great 👍
Anthony was polite and worked quickly to resolve our problem! Grateful for his assistance on a Sunday afternoon.
Brandon did a great job. He responded to a 1:30 am call. Before his arrival, we received an email with his picture and a small bio. We knew exactly who to expect at our door. I was very impressed. He was very friendly and had lots of patience. He found the issue and was able to repair it. He did a fantastic job of…
Roto-Roter technicians Michel and Mitchell did a great job. They went above and beyond to resolve my sewerage issue. In August 2025 I had the same issue, I called another local company and they took all day to clean the sewerage line from outside the house and tell me that 90 ft of line needed to be replaced and…
Great Price Quality Work & Arrived Quickly The professionalism that technician Bryant showed as he quickly assessed then explained to me what my plumbing problem was and the work that would be performed. I would recommend Technician Bryant at Roto-Rooter anytime he was neat and courteous, cleaned up behind himself after repairing my sewer line
Bo is very polite and explains what needs to be done. Thank you for your excellent work.
Great the roto rooter man did a great job. 👍.
Trayce was awesome. He explored all avenues of possible issues, and didn’t leave until all were exhausted. Very professional and listened to what my worries were attentively. Highly recommend.
Great guy, seemed very knowledgeable I'm very satisfied
Everyone was very nice and professional.
This is the second time that I called. This time it was an emergency. Both times they were quickly sent out. The response time for the emergency was less than 20 minutes!!! First repair person was Robbie. Excellent!!! This time it was Brett. Excellent!!! Office Manager…Excellent!!! Always professional,…
Henry was knowledgeable, professional, and informative.
LaTonya was very nice and sweet to me even though I was panicked over the phone. Carl who came out was phenomenal! Super friendly, explained the process and options available to me and I will 100% use them again!
The work excellent and the technicians were very professional and helpful.
Ben and the other technician were great! He knew almost immediately what the issue was and fixed it quickly. Very knowledgeable and even gave me info on the deeper issue that’ll have to eventually be fixed. They really deserve a raise this was the best plumber experience I’ve had by far thank y’all!
The Tech was very professional and new his job very well He was on time , he explain every detail on what he was going to do and what he had done. I was very please .
Kevin and Ben are absolutely amazing. Incredibly friendly and professional. They look out for your best interest and make sure to completely get the job done. They explain everything as they go along and you can tell they genuinely care. I highly recommend raises for both of them!!!!
Their technician, Kevin, was very professional and informative. He explained every aspect of situation and left with a good peace of mind.
RotoRooter is our go to for any plumbing service! The agent they sent out, Kenneth, was so helpful and fixed our issue in less than an hour. He was prompt, professional, and got us back up and running so quickly!
I waited 4 hours for them to show up at my house which they never did show. 5h and 30min later I finally get a phone call past the time they set and because I wasn't able call back in 15mins they want to charge me an extra $90... pretty shady business model and wasted a whole day
Had 2 clogged toilets & 1 bathtub. Repair Man Ben was very on-hand, knowledgeable, friendly & excellent Customer Service. Would request Ben for future services.
We needed emergency service and they responded quickly and took care of the problem in a high quality, cost effective manner. Would highly recommend.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 195 | $248–$593 |
| Plumbing pipe repair | 84 | $353–$1.4k |
| Toilet repair | 83 | $239–$680 |
| Plumbing leak detection | 75 | $205–$630 |
| Plumbing leak repair | 55 | $248–$793 |
| Outdoor plumbing system repair | 47 | $366–$1.6k |
| Sewer repair | 31 | $417–$2.1k |
| Sewer cleaning | 29 | $328–$705 |
