Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Roto-Rooter Plumbing & Drain Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%79+19.2Value 14%93+13.2Replies to reviews 7%100+7.1Craft & service penalty76−2.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Roto-Rooter Plumbing & Drain Service

Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 1,213 Google reviews

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Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roto-Rooter Plumbing & Drain Service is better than 82% of drain cleaning services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roto-Rooter Plumbing & Drain Service is better than 79% of drain cleaning services.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roto-Rooter Plumbing & Drain Service is better than 76% of drain cleaning services.B
76
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Drain Service is better than 93% of drain cleaning services.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roto-Rooter Plumbing & Drain Service is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Drain Service is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired Roto-Rooter Plumbing & Drain Service for 8 kinds of job.

Roto-Rooter Plumbing & Drain Service for toilet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$900–1,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$702–$1.9k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#26 / 39

All 8 Google reviews tagged “Toilet installation”

ComebackLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Anthony from Roto-Rooter has been amazing! My wife and I just purchased a house and were having multiple different issues with our plumbing, from hot water not working to our main line backing up and flooding. Anthony was able to help us with all of our issues, and when he wasn't 100% confident on how to proceed he…

Paid $900–1,000Reasonable priceToilet repairDrain cleaningPlumbing leak detection
jeffrey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very knowledgeable and professional, definitely would recommend their service.

Toilet installationDrain cleaning+ Responsiveness+ Punctuality+ Quality
Steven3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys did a great job and were very professional! When you have a moment can you text me the address where I can drop off a tip to buy them lunch, thanks.

Toilet installationOutdoor plumbing system repairToilet repair+ Responsiveness+ Punctuality+ Quality
CocoLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

From the moment I called the rep. Was very attentive and listened to my concerns, schedule it right away, technician was really the best, very professional, clean and knowledgeable, we have a little hiccup, but he resolve to our complete satisfaction, definitely worth it to have this company coming and take care of…

Toilet installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Shannon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

CULLEN AND CARL WERE DEFINITELY TEAM PLAYERS. THEY WERE VERY PROFESSIONAL AND COURTEOUS. CULLEN EVALUATED ISSUE THAT WE THOUGHT HAD BEEN RESOLVED EARLIER. CULLEN AND CARL DISCUSSED THE BEST OPTION WOULD BE REPLACING WHAT WOULD STOP THE CONSTANT SLOW RUNNING WATER. THEY WERE EFFICIENT AND PROVIDED EXCEPTIONAL SERVICE. THANK YOU GUYS!!!!!!!!

Toilet installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Don4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Kevin was very nice and explained all the details of the install. He worked fast and even cleaned up the area.

Toilet installation+ Responsiveness+ Punctuality+ Quality
Alyssa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Kenneth was very nice and professional when it came to repairing the stuff I needed. 5 stars!

Toilet installationToilet repair
Freddie3 years ago★★★★★

Rating only, no written review.

Toilet installationToilet repair+ Responsiveness+ Punctuality+ Quality

Price

$506+1% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 67%Overpriced 3%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning195$248–$593
Plumbing pipe repair84$353–$1.4k
Toilet repair83$239–$680
Plumbing leak detection75$205–$630
Plumbing leak repair55$248–$793
Outdoor plumbing system repair47$366–$1.6k
Sewer repair31$417–$2.1k
Sewer cleaning29$328–$705

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