How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%79+19.2Value 14%93+13.2Replies to reviews 7%100+7.1Craft & service penalty76−2.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORERoto-Rooter Plumbing & Drain Service
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 1,213 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Drain Service for 8 kinds of job.
Roto-Rooter Plumbing & Drain Service for toilet repair
Clear ✕All 83 Google reviews tagged “Toilet repair” · showing 60
Michael was very professional very helpful and solving our problems with our Plumbing. Thanks again Micheal you are the best.
Clean out main sewer line.
Very professional
Excellent service! Trayce was very helpful and professional.
Excellent, quick and friendly service. Really good throughout.
Working with Mike Vance was very pleasant. He showed professionalism that he explained details to each questions I asked. He was kind, honest and responsible for the service he provided.
Dre and Mario provided excellent service. Very friendly and addressed my questions about my plumbing concerns. They were extremely professional and respectful.
Excellent job.. fast and helpful! Thank you so much!
RootRooter has been right on time each time I’ve needed them. Anthony is super fast and cool.
Extremely professional. Excellent work.
Thanks for taking care of my problem as quick as you did. A big thanks to Trevor for all his hard work and taking care of my problem in a very professional manner.
Anthony from Roto-Rooter has been amazing! My wife and I just purchased a house and were having multiple different issues with our plumbing, from hot water not working to our main line backing up and flooding. Anthony was able to help us with all of our issues, and when he wasn't 100% confident on how to proceed he…
Anthony and the rest of the team is amazing! Professional, friendly and knowledgeable! Will definitely go through Roto-Rooter for all our future plumbing needs
Service was 👍
I have nothing but high praise for Morgan, Ruan, Trevor, and Bryant! They were very professional, courteous, and efficient! Based off our time together I would highly recommend Roto-Rooter to everyone! I appreciate how they went above and beyond to assist us and fix our plumbing issues. Good help is not hard to find when using Roto-Rooter!
Britt was very professional and courteous, informative in letting us know what the problem was and how he was going to fix it. He was a delight to be around. Thank you Britt so much for helping us and getting the job done. Brownie points for everyone. 😁
Ruan and Michael did amazing work, they helped get our entire households plumbing working. They went out of their way to ensure that every avenue of piping was cleared. Both of them worked efficiently and communicated exactly what was wrong in understandable terms; they also were very nice considering how much work…
I needed some commercial plumbing done @HomeOutlet and Cullen was prompt, professional and quick. Great Job!
We had to have an after hours service call. The service rep, Bryant Cantrell, that came out was extremely knowledgeable and provided all options for the repairs and work needed to be done. He also provided estimates for a complete replacement based on a conversation we had while he was here. Overall, this was an awesome experience.
We had an after hours emergency. The operator was kind and friendly. It didn’t take long for a technician to arrive. Bryant Cantrell arrived and was both friendly and professional. He thoroughly checked everything before talking to us about what the issue was. He gave us options to resolve the issue with our toilet…
Anthony was great, trying to find problem & kept updating me on what he was doing & about the progress with the problem.
Tech was courteous, did a good job, cleaned up after his job was done
Very professional and polite. Full estimate before they started work and very factual. Will gladly use them afain
Mike Vance, was very helpful, knowledgeable, professional and thorough. Although no one wants to have to repair plumbing, I felt comfortable with the experience. I would recommend services if I needed them again
I can't say enough great things about Ruan Hill! From the time he arrived, he was kind, professional, and respectful. He took the time to explain everything he was doing in a way that was easy to understand, which really helped me feel comfortable with the whole process. His workmanship was excellent, and you could…
Ruan did an excellent job very professionally
Ruan Hill was great !!! Got to the problem …explained and fixed everything!! Extremely friendly and personable. Thank you Kenny
Quick and well handled.
Came and did an excellent job. Fast.
Nice technician
Wonderful service
I am very happy with how quickly Roto Rooter filled the request. Trayce responded to the service call. He was very professional, knowledgeable and I very much appreciate his help. I would 100 % use Roto Rooter again.
The technician that came out was fantastic. He explained the work being done and did the job to our satisfaction
Trance did a great job explains the issue and fixing the problem.
Very Kind, very fast (showed up within the hour that I called) and relatively cheap (for what plumbers usually cost.) Will definitely choose them again when I need a plumber.
Team from call in to completion of job and follow up by field personnel (Mike) were extremely professional and responsive.
Rae was exceptional. He explained in detail what the problem was and how he was going to fix it.
These guys did a great job and were very professional! When you have a moment can you text me the address where I can drop off a tip to buy them lunch, thanks.
Casey was knowledgeable, efficient, and a professional. Five stars for this guy
I really appreciate the expertise of the technician. I will not be using this company again or could I ever recommend them. They are way too expensive.
Casey was awesome and provided the answers that I needed thanks guys
Brett was prompt, friendly, and knowledgeable about the problem. He got us unstopped and running in no time with a plethora of useful advice on maintaining our septic system.
Great service, on time. Identified the problem and got it taken care of in a i Timely fashion
Horrible services the tech had no clue of what he was doing. I paid 50 extra bucks to have the toilet mounted and new bolts. The tech never did it at all when called out on it he said it’s suppose to rock. $421 later toilet still leaks and the toilet still rocks Never calling them again and I will never refer to anyone.
The work excellent and the technicians were very professional and helpful.
Plummer arrived on time. He assessed the job and completed repairs on a sink that wouldn't drain and toilet that over flooded. He also reset a separate toilet.
Ben and the other technician were great! He knew almost immediately what the issue was and fixed it quickly. Very knowledgeable and even gave me info on the deeper issue that’ll have to eventually be fixed. They really deserve a raise this was the best plumber experience I’ve had by far thank y’all!
Roto-Rooter had a fast response time to my issue that needed same-day assistance. Kenneth was very friendly and professional. He repaired the issue that I initially called for, and then worked overtime to correct another issue that he found from a previous contractor installation that had not been completed successfully.
performed diagnostic check to find out if water pressure was normal or if pipes had any leaks
Ceejay was great! He arrived early and fixed the issue really fast. Thanks for hiring good quality employees!
Kevin and Ben are absolutely amazing. Incredibly friendly and professional. They look out for your best interest and make sure to completely get the job done. They explain everything as they go along and you can tell they genuinely care. I highly recommend raises for both of them!!!!
Technician very nice. Did a good job.
The plumber was really nice and got the job done fast
The fixed my clog and leak quickly and very efficiently.
Kenneth was very nice and professional when it came to repairing the stuff I needed. 5 stars!
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 195 | $248–$593 |
| Plumbing pipe repair | 84 | $353–$1.4k |
| Toilet repair | 83 | $239–$680 |
| Plumbing leak detection | 75 | $205–$630 |
| Plumbing leak repair | 55 | $248–$793 |
| Outdoor plumbing system repair | 47 | $366–$1.6k |
| Sewer repair | 31 | $417–$2.1k |
| Sewer cleaning | 29 | $328–$705 |
