How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%79+19.2Value 14%93+13.2Replies to reviews 7%100+7.1Craft & service penalty76−2.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORERoto-Rooter Plumbing & Drain Service
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 1,213 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Drain Service for 8 kinds of job.
Roto-Rooter Plumbing & Drain Service for water heater installation
Clear ✕All 28 Google reviews tagged “Water heater installation”
We have always had a good experience with Roto-Rooter! Broken water heater was replaced within the day! Trayce did a great job explaining everything and helping us think through our options.
Very timely, evaluated the problem and provided us options for management. Reasonable pricing. Very professional. Cleaned up the work area.
Mike and Jeff arrived promptly, and spent extra time diagnosing an unusual plumbing layout in our home, finding exactly what needed to be done. They installed our new tankless water heater professionally and explained everything as they went along. Following that work, they efficiently disconnected our existing hot…
Great experience with Roto-Rooter from start to finish! I called the day before and was helped immediately, with an appointment scheduled for the very next day. Their communication and follow-up were excellent. I received text updates letting me know when the technicians were on the way, which made the entire…
Very detailed with their work and professional!
Top notch service from beginning to end. Starting with the first call. The customer service representative was caring and understanding of my emergency. The technician was prompt and polite. He arrived at the expected time, talked me through the process of a new install and reviewed other options as well. He was…
Our Water heater went out on the Saturday before Easter. Our plumber of 28 years couldn’t come until Tuesday, so we called Roto-Roter Plumbing. They had a technician here within an hour. Our technician, Morgan Nyce, was amazing. He was very knowledgeable & professional. He explained everything he was doing & the…
Thank you very much for the very efficient services and "Anthony" (very professional) performing the necessary replacement repairs.
As always a great experience. Did a fantastic job explaining my options. Satisfied with the service.
Ruan was very friendly and did an excellent job. He was able to fix my water heater saving me a substantial amount of money by not having to replace the water heater. He was a Godsend! I would recommend him to anyone. He is a honest and respectable man and explained everything clearly. I'm so grateful 🙏
Ruan Hill did a great job he looks at it before given a price
Ruan Hill was really helpful in able to get the job done in one day. He was very informative And kind person. I appreciatd him coming out to help me and my family!
5 stars all the way. Respectful and professional workers that were able to get the job done on time, under budget, with superior quality workmanship. The quotes were free and effortless. The turn around time on installation was fast and the skilled personnel were mindful of both the home and inhabitants. They were…
When the water heater decided to burst at midnight on a Saturday night, Roto-Rooter was the only plumber who advertised 24/7 service that actually provides 24/7 service! Ruan was out within the hour to drain the tank and give an estimate to replace it. He came back the next day for the install, explaining everything…
Mike Vance showed up, talked to me like an adult (not some child that doesn't understand anything) and got the job done. Would highly recommend them
Wonderful service
Brett was great, turned up quickly on emergency call then first thing next day to install new water heater. A+
They came to provide a service which in turn provided me with the incorrect information. The issue wasn’t electrical, in fact the problem was with the water heater.
Very nice and profession
Kenneth was amazing, I would highly recommend him!
Great professional service. Good job explaining everything. Very courteous also.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 195 | $248–$593 |
| Plumbing pipe repair | 84 | $353–$1.4k |
| Toilet repair | 83 | $239–$680 |
| Plumbing leak detection | 75 | $205–$630 |
| Plumbing leak repair | 55 | $248–$793 |
| Outdoor plumbing system repair | 47 | $366–$1.6k |
| Sewer repair | 31 | $417–$2.1k |
| Sewer cleaning | 29 | $328–$705 |
