Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Roto-Rooter Plumbing & Drain Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%79+19.2Value 14%93+13.2Replies to reviews 7%100+7.1Craft & service penalty76−2.4Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Roto-Rooter Plumbing & Drain Service

Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.8★ from 1,213 Google reviews

📞 Call (706) 229-7920Request a call backWebsite ↗

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roto-Rooter Plumbing & Drain Service is better than 82% of drain cleaning services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roto-Rooter Plumbing & Drain Service is better than 79% of drain cleaning services.B
79
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roto-Rooter Plumbing & Drain Service is better than 76% of drain cleaning services.B
76
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Drain Service is better than 93% of drain cleaning services.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roto-Rooter Plumbing & Drain Service is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Drain Service is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired Roto-Rooter Plumbing & Drain Service for 8 kinds of job.

Roto-Rooter Plumbing & Drain Service for water heater repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.82
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$227–$596
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#35 / 39

All 11 Google reviews tagged “Water heater repair”

Adam4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Bryant & Roto-Rooter we’re fantastic! They were able to help me out immediately. Problem was solved and I have no worries regarding my hot water heater anymore.

Great priceWater heater repair
RonLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Bryant came out and did an excellent job. His expertise, professionalism and sound advice we're all welcome qualities in a service agent. Will strongly consider this company for resolution of any future issues.

Water heater repair+ Responsiveness+ Punctuality+ Quality
MarkLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great in resolving the problem! Requested

Water heater repairService not listed+ Responsiveness+ Professionalism
Roseal9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Good quality service and the technicians were courteous and kept me up to date on what the issue was and got it fixed. Happy customer here.

Water heater repair+ Responsiveness+ Quality+ Professionalism
Marcie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I recently had major surgery and my caregiver informed me that we had no hot water. Freak out because I couldn’t move but my friend was googled “plumbing” and the first listing was RotoRooter. She called and what luck on a Friday afternoon. The technician Cullen was here in a half hour and LaTonya did a superb job…

Water heater repair+ Responsiveness+ Punctuality+ Quality
Elizabeth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Water wasn't getting hot enough. Repair complete.

Water heater repair
ChrisLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Worker seemed knowledgeable and completed the work in a short amount of time.

Water heater repair+ Responsiveness+ Punctuality+ Quality
BriLocal Guide · 69 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★

My issues was resolved and the gentlemen who came out were very helpful and polite, however…. I originally booked my appointment for a water heater flush. This was me getting a second opinion and the first tech from a different company recommended a flush. It turns out, the drain pipe had broken and needed to be…

Water heater repair
Mandi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Tanner was great. He and his partner were able to determine what the issue was with my hot water heater and repair it. I was so happy with the hard work on getting it fixed for me.

Water heater repair+ Responsiveness+ Punctuality+ Quality
Rebecca6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Cullen and Justin were personable and informative. Cullen informed me that the problem was not going to be as expensive as originally quoted and happily explained why. Wonderful team, wonderful service, wonderful company. I will call on them again for any plumbing needs in the future.

Water heater repair+ Responsiveness+ Punctuality+ Quality
Kevin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Kenneth did an excellent job. I was able to be at the property, but he explained and walked me through every step. He was very meticulous he took time to locate the problem and gave me the best possible price and service. I highly recommend this company. Very customer friendly.

Plumbing leak detectionWater heater repair+ Professionalism

Price

$506+1% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 67%Overpriced 3%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning195$248–$593
Plumbing pipe repair84$353–$1.4k
Toilet repair83$239–$680
Plumbing leak detection75$205–$630
Plumbing leak repair55$248–$793
Outdoor plumbing system repair47$366–$1.6k
Sewer repair31$417–$2.1k
Sewer cleaning29$328–$705

Compare with

French Drain Specialists of Augusta logoFrench Drain Specialists of AugustaExperts Score 99Augusta-Richmond County · 5.00★Williams Sewer & Drain, INC. logoWilliams Sewer & Drain, INC.Experts Score 97Augusta-Richmond County · 4.98★Superior Plumbing logoSuperior PlumbingExperts Score 94Augusta-Richmond County · 4.95★