Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently praise the company for punctual emergency response, clear communication, and efficient repairs for issues like clogs, leaks, and water damage. Positive reviews highlight friendly staff who explain procedures and provide fair pricing for services ranging from drain clearing to restoration. However, low-star feedback cites high charges for simple tasks, billing discrepancies where final costs exceeded quotes, and poor follow-up communication regarding invoices.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
Bar = this company · dark tick = category median.
109 Google reviews we collected
Phrases our text analysis found in 81 written reviews
Price verdicts customers left with their Google review
Middle half of what 13 customers paid ($409–$767) · gold mark = category median.
How often each topic comes up in the written reviews
We read 81 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was so incredibly kind, bubbly and patient and knowledgeable about everything I asked!”
“Brent did a great job with the plumbing repair as well!”
“This was the worst $702 I ever spent!”
“They provided outstanding customer service and addressed all my concerns in a timely manner.”
“I appreciate everything they did for us in the quickest turnaround, for a great price, and excellent communication.”
“Rip off.”
“Chauncey I will definitely recommend Roto Rooter to others”
“Will use them again if I can help it and I sure won’t give them a recommendation”
“Clearly explained what was needed and was neat with his work.”
“…had with this company has made me feel like a valued customer and I honestly feel heard when explaining either the problem or my expectations as a cu…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job. Pick one to see what they paid and said.
Great efficient service. Clearly explained what was needed and was neat with his work.
The team came when I needed them. They provided outstanding customer service and addressed all my concerns in a timely manner. They were truly committed to getting my home back to normal as quickly as possible. I applaud the team for the spirit of teamwork they displayed.
The technician was friendly, knowledgeable and was able to fix the problem quickly.
Tissue clogged at sewer. Service guy easily cleared the issue. No digging, repair parts, etc. required. This was the worst $702 I ever spent!!!
Great customer service and talked me thru each step as he found the problem. Thank you for providing away forward.
We needed service on a Saturday and Roto Rooter sent an amazing Technician, Chauncey, to clean our sewer line. He did a great job, 10 out of 10!
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 9 | $148–$393 |
| Plumbing pipe repair | 8 | $228–$988 |
| Toilet repair | 7 | $124–$417 |
| Plumbing leak detection | 7 | $122–$454 |
| Plumbing leak repair | 6 | $317–$1.7k |
| Water heater repair | 3 | $104–$380 |
| Sewer cleaning | 3 | $176–$470 |
| Water tank repair | 2 | — |
4.7 ★★★★★ 109 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great efficient service. Clearly explained what was needed and was neat with his work.
Zack — AMAZING !! Helped with two issues at our home. Will always ask for Zack
Brent did an amazing job
The team came when I needed them. They provided outstanding customer service and addressed all my concerns in a timely manner. They were truly committed to getting my home back to normal as quickly as possible. I applaud the team for the spirit of teamwork they displayed.
Zach was great! Someone else tried to over charge me, but Zach came right in and did a quick fix.
Thank you, Rodrigus! We're glad to hear that Zach was able to assist you effectively. Your feedback is greatly appreciated!
Zac did a great job!!
Thank you, Linda! We're glad to hear that Zac made a great impression. Your feedback means a lot to us!
I don’t normally leave reviews, but I had to this time. I called Roto rooter becuz my mother’s house waz having emergency plumbing problems. I have never had to call a plumber before so I was nervous and stressed bc of our situation. Ashley the receptionist who answered immediately put me at ease!!! She was so incredibly kind, bubbly and patient and knowledgeable about everything I asked! She took the time to explain everything in a way my mom and I could easily understand, answered all of our questions and kept us updated throughout the process. What really stood out was that Ashley asked detailed questions to make sure we were getting the all of the right help. As we spoke she actually helped me realize we might have water damage that I hadn’t even considered!! If she hadn’t taken the time to ask those questions I never would have thought to check! Sure enough we did have water where it shouldn’t have been. Ashley immediately sent Mr James out and he arrived quickly. He was friendly, professional and clearly knew what he was doing. He helped us understand the next steps, including the insurance process, which was a huge relief during such a stressful situation. Brent did a great job with the plumbing repair as well! The whole team worked so well!! You could tell Ashley and Brent communicated very good becuz everything Ashley told us matched exactly how the service went. My mom is very happy with the work and I’m relieved her plumbing problems are fixed. Customer service like this is hard to find these days. We truly felt like everyone cared about helping us, not just getting the job done. We’ll definitely be calling roto rooter again if we ever need plumbing services! 10/10!
Leslie, thank you so much for taking the time to share your experience! We're glad to hear that Ashley was able to put you at ease and provide the support you needed during a stressful time. It's wonderful to know that you and your mom felt cared for and that the team, including Mr. James and Brent, delivered quality service. We truly appreciate your kind words and look forward to assisting you again in the future!
The technician was friendly, knowledgeable and was able to fix the problem quickly.
Thank you, Tommy! We're glad to hear that our technician provided friendly and knowledgeable service while quickly resolving your issue. Your feedback is greatly appreciated!
Tissue clogged at sewer. Service guy easily cleared the issue. No digging, repair parts, etc. required. This was the worst $702 I ever spent!!!
I understand your frustration, Nece, and I’m sorry to hear that you felt the service did not meet your expectations given the cost. It's great to know that the issue was resolved quickly without the need for extensive repairs. I would like to look into the pricing but I am unable to find your name in our system and your concern is important to us. If you would give me a call @6019677485 so I can walk through the pricing to see what we can do.
Great service and very nice employees!
Thank you, Megan! We appreciate your kind words about our service and team. Your support means a lot to us!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
