Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%56+19.6Reliability 15%57+8.5Craft & service 20%42+8.4Value 10%1+0.1Momentum 8%86+6.9Track record 7%86+6Accountability 5%96+4.8Experts Score= 54Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCORERoto-Rooter Plumbing & Water Cleanup
Chicopee, MA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #109Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.7★ from 2,575 Google reviews
Report card
Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and momentum; weakest: value.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Roto-Rooter Plumbing & Water Cleanup is better than 56% of plumbers.C
56
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Roto-Rooter Plumbing & Water Cleanup is better than 57% of plumbers.C
57
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Roto-Rooter Plumbing & Water Cleanup is better than 42% of plumbers.C
42
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Roto-Rooter Plumbing & Water Cleanup is better than 1% of plumbers.F
1
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Roto-Rooter Plumbing & Water Cleanup is better than 86% of plumbers.A
86
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Roto-Rooter Plumbing & Water Cleanup is better than 86% of plumbers.A
86
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Roto-Rooter Plumbing & Water Cleanup is better than 96% of plumbers.A
96
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for a/c system vent cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
No written reviews mention this job yet.
No written reviews about this job yet.
Price
$642+38% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 8%Reasonable 58%Overpriced 16%Not sure 18%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 723 | $227–$554 |
| Plumbing | 191 | $450–$863 |
| Toilet repair | 126 | $227–$606 |
| Plumbing pipe repair | 87 | $353–$1.2k |
| Sewage cleanup | 80 | — |
| Sewer repair | 74 | $432–$2.4k |
| Sewer cleaning | 64 | $317–$606 |
| Plumbing leak detection | 58 | $124–$633 |
