How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%56+19.6Reliability 15%57+8.5Craft & service 20%42+8.4Value 10%1+0.1Momentum 8%86+6.9Track record 7%86+6Accountability 5%96+4.8Experts Score= 54Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCORERoto-Rooter Plumbing & Water Cleanup
Chicopee, MA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #109Position by Experts Score among all companies we track in this category. of 120 plumbers · 4.7★ from 2,575 Google reviews
Report card
Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and momentum; weakest: value.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for plumbing leak detection
Clear ✕All 58 Google reviews tagged “Plumbing leak detection”
Anthony was fabulous! Great job! Fixed toilet pipe & guts & installed new faucet. Even cut/fixed drain to match new faucet.
They were very helpful, professional, and just all around great people they solved my problem and would recommend them.
Jeremiah was a fantastic representative for the company. He was smart, friendly and very efficient. 10/10 Would definitely recommend.
Basement was flooding with sewage. Bryan was able to diagnose it as a city sewage line blockage overflowing into our basement. Bryan and his trainee were great but the service is vastly overpriced. $450 just to tell us the city line was blocked.
All associates that assisted with our problem were the utmost informative, caring and attentive. Would most definitely continue business if another problem arises in our future. Highly recommend this company. Edwin and Jenn G
Erik Brian Benjamin Bryce and crew were amazing they were so helpful and they were very kind and caring in our time of crisis they were compassionate and informative and guided us through each step of the process we were displaced for over a week and Erik was in contact with us through the whole process! If you…
Technician was friendly, and respectful. Quickly assessed my needs and started work to solve problems. In the process determined another serious need and referred us to different resource. Professional and knowledgable.
Came within minutes for which I am very grateful
The plumber was very friendly and got the job done quickly.
From my first contact to the last this company is top rate. Very knowledgeable and competent employees and wonderful people on their team. I recommend highly
Ramon was awesome! Very professional, explained the problem, cleaned up afterwards, and informed me of the proper way to maintain my drain. I highly recommend him and the company!
Anthony was delightfully thoughtful knowledgeable and funny The price he quoted at the start is what we paid at the end. No funny busy or last min changes. Just professional and honest. He stayed pretty late and used a bunch of tools I could not even pretend to understand. By the end our water flowed down the…
They were very kind.
Danny was great! He solved the problems, was super nice and patient! So grateful!
Fast service, good advice, reasonable price.
The technician who showed up (very promptly) to our house tonight - Vladislav - was very helpful in identifying our sewer pipe clog and snaking it out. He was very good at communicating what he was doing and gave us some tips to prevent another future problem.
This was our first time using Roto-Rooter and we were very impressed with the professionalism, response time and thoroughness that Danis offered us. We had a water leak somewhere in the basement, which turned out to be a clog near the septic tank and a larger problem than first imagined. Danis was wonderful,…
Great guy ,excellent work
Mark and David were amazing! They helped us locate a difficult blockage. Wonderful to work with. Thank you!
It’s been three visits on a holiday weekend to deal with a problem that was more complicated and involved than originally thought. The technicians who were trying to clear the clog in the pipe worked for hours to fix the problem. When the first attempt was unsuccessful the technician scheduled a master plumber to…
My technician Shamall was fantastic! He was kind, cleaned up after himself and nicely explained the problem. Really appreciated his work ethic! I was able to shower right after and not worry about anything!
they did not do the job I paid over $500 for. I had to do it myself after they came out twice. The guy that came the second time seemed to not really care to do the job that needed to do. HE is in the WRONG business.
The tech that came out was top notch. I had an issue with a house trap in an old victorian that was under construction and the sewage was accumulating in my basement. The house had no running water, no electricity and no heat. It was dark and cold and he stayed for almost three hours resolving the issue.…
We were charged $400 prior to the plumber's visit. My mother was told we had an outstanding debt and you all would not arrive until it was paid. However, my husband and I paid that balance off prior to COVID and we would like to be refunded. Immediately. Thank you.
Damian did a great job. Very pleased with the results
Gary the technician was great the price estimate given to me was the exact cost of services. Incredibly professional went above and beyond and completely cleaned the area I would highly recommend this service and will use again if I need plumbing services.
This was not an easy fix and Frank (the plumber) would not leave until he had figured it out. He first tried the most obvious solution (which is the best thing to do, and also cheapest for the customer) but when that did not solve the problem, he tried something else. He then had to call for additional equipment…
Two good guys. Very helpful and clean. Knew exactly where problems were.
The service was great and professional. Would use him again!
The Plumber was very professional and efficient. His work was high quality, and he was prompt for the appointment. It was a pleasure to work with him.
Matt and Damion was so awesome polite and informed me on everything they where doing and what I had to do I appreciate them both
Timely and professional. Mike was so helpful and kind in helping us deal with a stressful situation!
My name is Haleigh Sullivan you did an incredible job in helping us with the house and we appreciate it SO much! You were a huge help when it came to alleviating our stress! Thank you! Highly recommend!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 723 | $227–$554 |
| Plumbing | 191 | $450–$863 |
| Toilet repair | 126 | $227–$606 |
| Plumbing pipe repair | 87 | $353–$1.2k |
| Sewage cleanup | 80 | — |
| Sewer repair | 74 | $432–$2.4k |
| Sewer cleaning | 64 | $317–$606 |
| Plumbing leak detection | 58 | $124–$633 |
