Is Roto-Rooter Plumbing & Water Cleanup any good?
Our verdict: mixed — #74 of 90 plumbers, better than 18%. Customers single out its accountability and track record; value is where it trails.
Accountability — better than 96% of peers
Track record — better than 86% of peers
Momentum — better than 79% of peers
Reliability — 23th percentile
Satisfaction — 3th percentile
Value — 1th percentile
Price $$$: 34% above typical
Roto-Rooter Plumbing & Water Cleanup for plumbing pipe repair
Clear ✕87 customers reviewed a plumbing pipe repair job here and rated it 4.77★. Most paid $600–700 (category typical: $366–$1.2k). For this job it ranks #78 of 83 plumbers we track.
This company scammed me, charged $5k+ for a $1500-$3000 job. Just for them to not even make sure the job was fully complete and the leak issue was fully handled. Tenants call there is still a leak and had to get a different plumbing company to come and actually fix the issue.. Lesson learned will never be using…
Can’t complain—had Joel as my plumber for an emergency in my home and he was kind, quick and straightforward about pricing and even cleaning up 💩 in my drain. I appreciate him and his work and would call him again for my plumbing needs for sure.
We needed emergency service.Bryan was able to come on a Sunday and there was not a weekend service charge. Bryan was thoughtful, thorough and polite. Would definitely use them again!
I appreciate the hard work Joel and Gary did finding the source of a clog and removing and replacing old and outdated pipes in my home.
My technician Burim (#279) did a wonderful job. He was prompt, careful and explained in detail everything he did. Would absolutely hire him and Roto Rooter again.
Had a clogged drain line from 2nd floor toilet that I tried to clear myself for 2 days and couldn’t get it done, in less than a hour pipe was clear and we are back to normal, great service!
We appreciate Bryan being able to come out today to help us. He was so helpful and kind. We will definitely reach out again if we need anything.
I had a clog in my laundry washbasin and had to call Roto-Rooter for assistance. The tech. Team of Bryan & Ty came over- they were professional, personable and considerate. They fixed my issue and worked with me in a kind manner. I would highly recommend Bryan & Ty! Thank you both so very much! ~Best, Michele
Jeremiah was excellent. Positive energy doing a dirty job goes a long way. Highly recommend this technician!
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Roto-Rooter Plumbing & Water Cleanup
Is Roto-Rooter Plumbing & Water Cleanup good?
Yes by most measures: 4.7★ from 2,575 Google reviews and an Experts Score of 34/100 (grade D), #74 of 90 plumbers we track. 3.3% of reviews in the last two years were 1–2★ (category average 2.6%).
How much does Roto-Rooter Plumbing & Water Cleanup charge?
Customers reported a typical bill of $642 (middle half $506–$786), 34% above the plumbers median of $480.
What do customers hire Roto-Rooter Plumbing & Water Cleanup for?
Mostly drain cleaning (723), plumbing (191), toilet repair (126), plumbing pipe repair (87).
Does the owner respond to complaints?
The owner replied to 99% of 1–3★ reviews (category: 82%).