Is Roto-Rooter Plumbing & Water Cleanup any good?
Our verdict: mixed — #74 of 90 plumbers, better than 18%. Customers single out its accountability and track record; value is where it trails.
Accountability — better than 96% of peers
Track record — better than 86% of peers
Momentum — better than 79% of peers
Reliability — 23th percentile
Satisfaction — 3th percentile
Value — 1th percentile
Price $$$: 34% above typical
Roto-Rooter Plumbing & Water Cleanup for sewer repair
Clear ✕74 customers reviewed a sewer repair job here and rated it 4.74★. Most paid $600–800 (category typical: $454–$2.4k). For this job it ranks #49 of 63 plumbers we track.
All 74 Google reviews tagged “Sewer repair” · showing 20
Service was done quick and available to come out at 11:30 at night!
Having a sewage backup and finding that the line needs to be replaced is never what you want to hear, but James, Emir and the team at Roto-Rooter (Boston North) helped me through the whole process and got the job done right. The excavation crew worked exceptionally hard! It wasn't cheap, and it wasn't easy, but I…
Professional and prompt service. Comprehensive solutions.
Pre inspector showed up explained the process and was thorough. The technician arrived on time and was polite professional and clear with all questions. Fair up front quote and performed work quickly and thoroughly. Made sure to answer any final questions and cleaned up area like he was never there. Appreciated…
Erik Brian Benjamin Bryce and crew were amazing they were so helpful and they were very kind and caring in our time of crisis they were compassionate and informative and guided us through each step of the process we were displaced for over a week and Erik was in contact with us through the whole process! If you…
We had a plumbing emergency on a Sunday with houseguests and they responded promptly and put in great effort to ensure our problem was solved. David was super to work with and really went above and beyond!
Fast Saturday service and very professional and friendly plumber
There might be a cheaper service, but if you want a reliably quality job, this is a good pick. I will be using them in the future.
We had backups in 2 different toilets over the span of 2 days, RotoRooter came quickly and did an amazing job triaging the problem, overcoming some challenges in our old house, remediated the problem while keeping me in the loop before during and after each step. Very happy and impressive professionalism and…
Dennys did an efficient and totally satisfactory job. He explained billing and what he was specifically going to provide as service.
The person who came, tried to put my toilet on a towel on the living room carpet (the bathroom is off the kitchen where there was a linoleum floor). He stated that there was a towel under it so it was fine. I asked for a clog to be fixed and I needed clean up from a backup flood in my basement, but the giant puddle…
Great technician. Very pleasant and efficient with his time. Got the job done.
Highly recommend roto-rooter especially in an emergency situation. Our technician arrived earlier than anticipated and was extremely quick.
"Very pleased with your service--Rafal, the professional who you assigned to deal with my blocked sewer problem, performed excellently. He was through, worked hard, and competently to diagnose and deal with the blocked sewer. Because of his work, he discovered that my blocked sewer problem was caused by the city's…
Sebastian and the rest of the team were so fantastic! They made a very unpleasant situation so much better. Sebastian was on-time, professional, and efficient. Unlike any service person ever in the history of the world, he cleaned up WELL when he was done.
The first guy was excellent! I ended up with the same problem a week later and the guy that came wasn’t very knowledgeable in what he was doing. He ran water and flushed the toilet then opened the sewer pipe and complained that he would have to go through the top because there was water coming out all over the…
Sebastien was a very professional worker and went above and beyond his job. Great service.
Main drain was clogged. These guys came out to save the day. Showed up at night to clear us out so we could get back up and running again.
Did a great job. Was at the house in two hours and was very professional! No hidden costs. Would use again!
James is my new best friend. He rooted out the roots. I have working plumbing again.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Roto-Rooter Plumbing & Water Cleanup
Is Roto-Rooter Plumbing & Water Cleanup good?
Yes by most measures: 4.7★ from 2,575 Google reviews and an Experts Score of 34/100 (grade D), #74 of 90 plumbers we track. 3.3% of reviews in the last two years were 1–2★ (category average 2.6%).
How much does Roto-Rooter Plumbing & Water Cleanup charge?
Customers reported a typical bill of $642 (middle half $506–$786), 34% above the plumbers median of $480.
What do customers hire Roto-Rooter Plumbing & Water Cleanup for?
Mostly drain cleaning (723), plumbing (191), toilet repair (126), plumbing pipe repair (87).
Does the owner respond to complaints?
The owner replied to 99% of 1–3★ reviews (category: 82%).
