Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%3+1Reliability 15%23+3.5Craft & service 20%62+12.4Value 10%1+0.1Momentum 8%79+6.3Track record 7%86+6Accountability 5%96+4.8Experts Score= 34Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.34SCORERoto-Rooter Plumbing & Water Cleanup
Chicopee, MA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #74Position by Experts Score among all companies we track in this category. of 90 plumbers · 4.7★ from 2,575 Google reviews
Report card
Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and track record; weakest: value.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Roto-Rooter Plumbing & Water Cleanup is better than 3% of plumbers.F
3
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Roto-Rooter Plumbing & Water Cleanup is better than 23% of plumbers.D
23
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Roto-Rooter Plumbing & Water Cleanup is better than 62% of plumbers.B
62
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Roto-Rooter Plumbing & Water Cleanup is better than 1% of plumbers.F
1
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Roto-Rooter Plumbing & Water Cleanup is better than 79% of plumbers.B
79
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Roto-Rooter Plumbing & Water Cleanup is better than 86% of plumbers.A
86
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Roto-Rooter Plumbing & Water Cleanup is better than 96% of plumbers.A
96
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for sump pump repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
No written reviews mention this job yet.
No written reviews about this job yet.
Price
$642+34% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 8%Reasonable 58%Overpriced 16%Not sure 18%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 723 | $176–$580 |
| Plumbing | 191 | — |
| Toilet repair | 126 | $227–$618 |
| Plumbing pipe repair | 87 | $366–$1.2k |
| Sewage cleanup | 80 | — |
| Sewer repair | 74 | $454–$2.4k |
| Sewer cleaning | 64 | $295–$693 |
| Plumbing leak detection | 58 | $124–$656 |
