Experts Reviews · Company report
Roto-Rooter Plumbing & Water Cleanup logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%69+16.7Value 14%62+8.8Replies to reviews 7%51+3.6Craft & service penalty89−1.1Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE

Roto-Rooter Plumbing & Water Cleanup

Erie, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 10 sink installation services · 4.7★ from 396 Google reviews

Report card

Percentile vs other sink installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roto-Rooter Plumbing & Water Cleanup is better than 81% of sink installation services.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup is better than 69% of sink installation services.B
69
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roto-Rooter Plumbing & Water Cleanup is better than 89% of sink installation services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup is better than 62% of sink installation services.B
62
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roto-Rooter Plumbing & Water Cleanup is better than 100% of sink installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup is better than 51% of sink installation services.C
51

Reviews for your job

Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.

Roto-Rooter Plumbing & Water Cleanup for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.40
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.55
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$148–$353
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 59/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 40 Google reviews tagged “Drain cleaning” · showing 20

Andrea6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Scott was very helpful today and gave my husband and I a lot of information about our pipes and how we can fix it. Also very knowledgeable and kind for coming out on a Sunday morning.

Paid $200–400Great priceDrain cleaning
TrishLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I called first day. They showed that day , helped me n was here very next day n had job done that day. It was a big job they had to bring big equipment in to dig! They were very great in pricing they beat out all the other bids. Oh that same day their clean up crew was their to disinfecte n scrub my basement! They…

Paid $2,000+Great priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
Dennis5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Service was prompt and efficient very little clean up

Paid $400–600Reasonable priceDrain cleaning
Silent1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

10/10 would recommend, friendly dudes great price , Roto is my new go to

Great priceToilet repairDrain cleaning
Kevin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

John Was awesome…polite, very knowledgeable and was fine with multiple projects in about 2hrs….probably less

Paid $200–400Reasonable priceDrain cleaningPlumbing pipe repairSump pump repair
ScottLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

They charge $145 just to come and give an estimate. That goes toward the service IF you decide to go with them, so it's a scummy way to try to lock you in. I was charged $995 for them to clear a blocked underground drain from my front yard and downspouts. It took one guy one hour. Absolutely outrageous prices. Would never use again.

Paid $800–1,000OverpricedDrain cleaning
Brandie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Vince was very helpful

Paid $200–400Not sureDrain cleaning
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Marillo jetted out a clogged drain line for us.

Paid $1,000–1,200Reasonable priceDrain cleaning
Brittney1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Vince came within about 12 hours of the issue being detected (detected at night and he was here in the morning). He was kind, informative, and knowledgeable. He was thorough in his work and provided a remedy for our immediate issues and recommendations for moving forward. Service was wonderful for the price paid and…

Paid $200–400Great priceDrain cleaningPlumbing leak detection
Diane4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The office was friendly and helpful, the technician arrived and worked quickly, all-in-all great service!

Drain cleaningSewer cleaning
TylerLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very impressed! Great experience! Quick and professional service! Very impressed by the receptionist and the scheduling process. Also very impressed by the service man and his assistant! John was very personable, charismatic, and efficient. They got my pipe unclogged and also scoped my pipes to make sure there were…

Paid $200–400Reasonable priceDrain cleaning
Brian14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very fast response to a terrible drain clog! Drain was fixed quickly and professionally. I would not hesitate to recommend this service

Paid $400–600Reasonable priceDrain cleaningPlumbing pipe repair
Karen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I cannot stress enough how professional and effective John the service provider was. He clearly explained what he was going to do and what was needed to keep my drain open in future. He was clean, polite, professional, and affordable. No plumber is “cheap” but this guy delivered exactly what he told me he could do…

Drain cleaning
Cayce11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

So appreciate your time and talent I will tell all my neighbors to call you when they need help thanks so much ! Cayce Mell North East, PA

Paid $600–800Reasonable priceDrain cleaning
RodneyLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★

The plumber damaged a coupling that left the pipes leaking on our bathroom tub and i haven't been able to use our shower. He tried to blame the previous plumber for damaging the pipe, however, the pipe didn't leak until after he cleared the drainage. Roto-Roter clearly overcharging customers.

Paid $200–400OverpricedDrain cleaning
Lizzie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We have used Roto Rooter numerous times now. We’ve had emergency plumbing issues and issues that were important maintenance issues. Everyone has been very professional and great at answering questions. My mom and I adore Bob :). He’s so patient and kind and thorough. He and Jason are the best. Bob has saved us…

Paid $1,000+Reasonable priceToilet repairDrain cleaningPlumbing leak detection
Tanner2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Fantastic and knowledgable service by Vince and jason over the last couple of days.

Reasonable priceDrain cleaning
Collin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Vince was extremely helpful figuring out a solution that would work for us

Paid $1,000+Reasonable priceRemodelingDrain cleaningSewer cleaning
Andy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Vince showed up right away…went the extra mile to get our pipes cleaned out on CHRISTMAS EVE! Highly recommend!

Paid $300–400Reasonable priceDrain cleaning
Abbey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Vince was wonderful and a lot of help for me!

Drain cleaning

Show more drain cleaning reviews (20 more) →

Price

$383+9% vs typical sink installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 67%Overpriced 9%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning40$148–$353
Toilet repair29$209–$383
Plumbing pipe repair20$227–$880
Plumbing leak detection15$114–$308
Plumbing15—
Sewer cleaning14$209–$352
Sewer repair9$337–$2.1k
Plumbing leak repair9$73–$324

Compare with