How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%69+16.7Value 14%62+8.8Replies to reviews 7%51+3.6Craft & service penalty89−1.1Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORERoto-Rooter Plumbing & Water Cleanup
Erie, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 10 sink installation services · 4.7★ from 396 Google reviews
Report card
Percentile vs other sink installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.
Roto-Rooter Plumbing & Water Cleanup for drain cleaning
Clear ✕All 40 Google reviews tagged “Drain cleaning”
Scott was very helpful today and gave my husband and I a lot of information about our pipes and how we can fix it. Also very knowledgeable and kind for coming out on a Sunday morning.
I called first day. They showed that day , helped me n was here very next day n had job done that day. It was a big job they had to bring big equipment in to dig! They were very great in pricing they beat out all the other bids. Oh that same day their clean up crew was their to disinfecte n scrub my basement! They…
Service was prompt and efficient very little clean up
10/10 would recommend, friendly dudes great price , Roto is my new go to
John Was awesome…polite, very knowledgeable and was fine with multiple projects in about 2hrs….probably less
They charge $145 just to come and give an estimate. That goes toward the service IF you decide to go with them, so it's a scummy way to try to lock you in. I was charged $995 for them to clear a blocked underground drain from my front yard and downspouts. It took one guy one hour. Absolutely outrageous prices. Would never use again.
Vince was very helpful
Marillo jetted out a clogged drain line for us.
Vince came within about 12 hours of the issue being detected (detected at night and he was here in the morning). He was kind, informative, and knowledgeable. He was thorough in his work and provided a remedy for our immediate issues and recommendations for moving forward. Service was wonderful for the price paid and…
The office was friendly and helpful, the technician arrived and worked quickly, all-in-all great service!
Very impressed! Great experience! Quick and professional service! Very impressed by the receptionist and the scheduling process. Also very impressed by the service man and his assistant! John was very personable, charismatic, and efficient. They got my pipe unclogged and also scoped my pipes to make sure there were…
Very fast response to a terrible drain clog! Drain was fixed quickly and professionally. I would not hesitate to recommend this service
I cannot stress enough how professional and effective John the service provider was. He clearly explained what he was going to do and what was needed to keep my drain open in future. He was clean, polite, professional, and affordable. No plumber is “cheap” but this guy delivered exactly what he told me he could do…
So appreciate your time and talent I will tell all my neighbors to call you when they need help thanks so much ! Cayce Mell North East, PA
The plumber damaged a coupling that left the pipes leaking on our bathroom tub and i haven't been able to use our shower. He tried to blame the previous plumber for damaging the pipe, however, the pipe didn't leak until after he cleared the drainage. Roto-Roter clearly overcharging customers.
We have used Roto Rooter numerous times now. We’ve had emergency plumbing issues and issues that were important maintenance issues. Everyone has been very professional and great at answering questions. My mom and I adore Bob :). He’s so patient and kind and thorough. He and Jason are the best. Bob has saved us…
Fantastic and knowledgable service by Vince and jason over the last couple of days.
Vince was extremely helpful figuring out a solution that would work for us
Vince showed up right away…went the extra mile to get our pipes cleaned out on CHRISTMAS EVE! Highly recommend!
Vince was wonderful and a lot of help for me!
I am so happy with the speed and quality of service. Steve did a great job and gave us good information for things to keep an eye on and ways to get damage fixed. So glad we chose Roto Rooter.
Jon was kind & professional. He explained everything thoroughly. I appreciated having him help us. Thank-you!!!
Vince was so helpful! Able to come out super fast! Diagnosed the problem and gave us options. Very friendly!
Our tech was fantastic, friendly, and professional. Explained everything and did an amazing job! Pricing for that part was very fair! The only issue I had was the pricing given by a different rep for any remediation. Rep was very nice, but recommendations and pricing was way over what was needed and very expensive.…
Jason Shows up on time and very professional and friendly. Was treated like family and not like just another customer. Pricing was upfront and fair. Would definitely use again and recommend for any of your plumbing needs.
Stunning service! We had called two other plumbing services. Neither did a thorough look around, had honest interest, nor ambitious desire to help us with our situation. Roto-Rooter was the polar opposite! Jason was genuinely enthusiastic about helping us bring our house back to it's homely state and was dedicated…
Called them at 9am to get a basement to street unclog. They showed up in 30 to 40 minutes...just like they said.. Excellent job..thank you. I recommend them . If needed..I will be using them again..
The plumber did a great job fixing our plugged drain. Very courteous and cleaned up the area perfectly when finishedl.
I called roto-rooter for a clogged main drain in August 2021.Their customer service person was friendly and helpful. She got me scheduled in and kept up with reminders and updates. The gentleman that arrived was named Jason and he was very professional and knowledgeable. During the assessment/estimate he had found…
The representative that came out seemed like he was having a bad day. Was not very polite. Apparently hated his job. Only positive thing is that they responded quickly. I will try and not call them again. Was over priced considerably.
Overcharged my elderly mothother, quadruple what another company would have charged for a drain backup. The next day, there was water again and they charged her again. Now the sub pump needed replaced which he said was the cause and we should have told him there was one the day before???? So $1200 later and a new…
Scott from Roto-Rooter unclogged our toilet recently and did a fantastic job. His pricing was upfront and he was very professional and friendly. Would recommend his services to anyone needing plumbing services.
Called on a Saturday morning for a main drain line back up. Was told that tech was on another call and would be out as soon as he finished that job. Scott arrived within 2 hours, spent a good amount of time working with the eel, found a bunch of tree roots and did a great job clearing the drain. I will be using some…
Extremely overpriced for completing a little job. Charged me $300 to snake my kitchen drain that I had already cleaned out and set up for them. Literally all they did was snake my drain and were there for 37 minutes. Contacted them was told id be called back. Never received a call so I called back. The manager PAUL…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 40 | $148–$353 |
| Toilet repair | 29 | $209–$383 |
| Plumbing pipe repair | 20 | $227–$880 |
| Plumbing leak detection | 15 | $114–$308 |
| Plumbing | 15 | — |
| Sewer cleaning | 14 | $209–$352 |
| Sewer repair | 9 | $337–$2.1k |
| Plumbing leak repair | 9 | $73–$324 |
