Experts Reviews · Company report
Roto-Rooter Plumbing & Water Cleanup logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%69+16.7Value 14%62+8.8Replies to reviews 7%51+3.6Craft & service penalty89−1.1Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE

Roto-Rooter Plumbing & Water Cleanup

Erie, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 10 sink installation services · 4.7★ from 396 Google reviews

Report card

Percentile vs other sink installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roto-Rooter Plumbing & Water Cleanup is better than 81% of sink installation services.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup is better than 69% of sink installation services.B
69
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roto-Rooter Plumbing & Water Cleanup is better than 89% of sink installation services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup is better than 62% of sink installation services.B
62
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roto-Rooter Plumbing & Water Cleanup is better than 100% of sink installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup is better than 51% of sink installation services.C
51

Reviews for your job

Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.

Roto-Rooter Plumbing & Water Cleanup for plumbing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–200
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Plumbing”

Nicole14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Scott was thoughtful and kind and showed me what he was doing and how to fix some things on my own. He was courteous and respectful definitely calling again for service. Thank you Scott!!!

Plumbing
Melanie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Vince was thorough and upfront about the process. He took his time and did the job well figured out what the problem was when it felt like no one else wanted to help!

Paid $900–1,000Reasonable pricePlumbing leak detectionPlumbing pipe repairToilet installation
Jason2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My technician was Vince. Very Good and straight to the point fixed my issue very quick.

Paid $100–200Reasonable pricePlumbing
Holly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Vince was so helpful! Able to come out super fast! Diagnosed the problem and gave us options. Very friendly!

Drain cleaningPlumbing pipe repairSewage cleanup
Cindy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jason did an excellent and thorough job.

Reasonable pricePlumbing
Caitlin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brandon, Scott, Robbie and others did a great job helping us out on a big project at our house. They were always willing to answer questions I had and very responsive and friendly. I would highly recommend to anyone in need!

Plumbing leak detectionShower installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
LeahLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Stunning service! We had called two other plumbing services. Neither did a thorough look around, had honest interest, nor ambitious desire to help us with our situation. Roto-Rooter was the polar opposite! Jason was genuinely enthusiastic about helping us bring our house back to it's homely state and was dedicated…

Plumbing leak detectionOutdoor plumbing system repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
StarLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I called roto-rooter for a clogged main drain in August 2021.Their customer service person was friendly and helpful. She got me scheduled in and kept up with reminders and updates. The gentleman that arrived was named Jason and he was very professional and knowledgeable. During the assessment/estimate he had found…

Plumbing leak detectionFaucet repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Lynn14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Scott was a 100% professional and efficient. I appreciated the speedy and honest estimate. I don’t know how he was able to remove the old (only partially drained) water heater up stairs, but he did it! Total gentleman with me and my adult daughter. Thank you, Scott! I will be letting my friends and colleagues know about the great service!

Water heater repairPlumbing+ Responsiveness+ Punctuality+ Quality
MirandaLocal Guide · 113 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Scott from Roto-Rooter unclogged our toilet recently and did a fantastic job. His pricing was upfront and he was very professional and friendly. Would recommend his services to anyone needing plumbing services.

Toilet repairDrain cleaningPlumbing+ Responsiveness+ Punctuality+ Quality
Jay2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jason was very professional and respectful. He was very helpful and knowledgeable when we needed to make decisions.

Faucet installationPlumbing+ Responsiveness+ Punctuality+ Quality
Roberta year ago★★★★★

Rating only, no written review.

Paid $100–200Great pricePlumbing
Anne3 years ago★★★★★

Rating only, no written review.

Drain cleaningWater damage-related cleanup & repairPlumbing
Melissa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

Outdoor plumbing system repairPlumbing pipe repairPlumbing+ Responsiveness+ Punctuality+ Quality
Faith4 years ago★★★★★

Rating only, no written review.

Plumbing+ Responsiveness+ Punctuality+ Quality

Price

$383+9% vs typical sink installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 67%Overpriced 9%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning40$148–$353
Toilet repair29$209–$383
Plumbing pipe repair20$227–$880
Plumbing leak detection15$114–$308
Plumbing15—
Sewer cleaning14$209–$352
Sewer repair9$337–$2.1k
Plumbing leak repair9$73–$324

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