Experts Reviews · Company report
Roto-Rooter Plumbing & Water Cleanup logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%69+16.7Value 14%62+8.8Replies to reviews 7%51+3.6Craft & service penalty89−1.1Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE

Roto-Rooter Plumbing & Water Cleanup

Erie, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 10 sink installation services · 4.7★ from 396 Google reviews

Report card

Percentile vs other sink installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roto-Rooter Plumbing & Water Cleanup is better than 81% of sink installation services.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup is better than 69% of sink installation services.B
69
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roto-Rooter Plumbing & Water Cleanup is better than 89% of sink installation services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup is better than 62% of sink installation services.B
62
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roto-Rooter Plumbing & Water Cleanup is better than 100% of sink installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup is better than 51% of sink installation services.C
51

Reviews for your job

Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.

Roto-Rooter Plumbing & Water Cleanup for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$227–$880
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 20 Google reviews tagged “Plumbing pipe repair”

Patty2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Scott did an amazing job. He explained what needed to be done to make my plumbing right cuz what I had was a mess. He walked me through what he would do, gave a time estimate, got the parts and go to work. It look great and works better than it did before! Considering it didn’t work. Scott was always polite and focused on his job. He gets a 12 out of 10!

Paid $1,400–1,600Reasonable pricePlumbing pipe repair
TrishLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I called first day. They showed that day , helped me n was here very next day n had job done that day. It was a big job they had to bring big equipment in to dig! They were very great in pricing they beat out all the other bids. Oh that same day their clean up crew was their to disinfecte n scrub my basement! They…

Paid $2,000+Great priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
Taylor3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

John arrived promptly and fixed our issue quickly. He was very friendly and knowledgeable!

Paid $200–400Reasonable pricePlumbing pipe repair
Kevin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

John Was awesome…polite, very knowledgeable and was fine with multiple projects in about 2hrs….probably less

Paid $200–400Reasonable priceDrain cleaningPlumbing pipe repairSump pump repair
Nicholas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Abraham came out initially to snake a clogged line and over the process of a couple back ups we determined the house trap needed to be removed as it was causing problems. Roto Rooter and Abraham did a fantastic job and even the city inspector for the job was impressed with the quality of work done. The basement was…

Customer photo from Nicholas's reviewCustomer photo from Nicholas's reviewCustomer photo from Nicholas's review
Paid $2,000+Plumbing pipe repairSewer cleaningSewer repair
Brian14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very fast response to a terrible drain clog! Drain was fixed quickly and professionally. I would not hesitate to recommend this service

Paid $400–600Reasonable priceDrain cleaningPlumbing pipe repair
Shelby1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

⭐⭐⭐⭐⭐ 10/10 Service! Had an emergency plumbing issue, and John arrived within 30 minutes. He was incredibly nice, explained everything thoroughly, and made sure I understood what was going on. He even crawled into our nasty crawl space without a single complaint! Professional, knowledgeable, and went above and…

Paid $400–600Great pricePlumbing leak detectionPlumbing pipe repair
Lee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Came to replace two shut offs and install a new faucet. Quick, friendly, and came in under budget!

Paid $600–800Reasonable pricePlumbing pipe repairFaucet installation
Lizzie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We have used Roto Rooter numerous times now. We’ve had emergency plumbing issues and issues that were important maintenance issues. Everyone has been very professional and great at answering questions. My mom and I adore Bob :). He’s so patient and kind and thorough. He and Jason are the best. Bob has saved us…

Paid $1,000+Reasonable priceToilet repairDrain cleaningPlumbing leak detection
William2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Vince did great work, fixed the clogged pipe and gave great advice as to the next steps to take

Paid $600–700Plumbing pipe repair
Lauren2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Jacob and Scott were able to get out the same day we had a problem. Both were personable and helpful, and Scott was able to solve our problem quickly.

Paid $200–300Reasonable pricePlumbing pipe repair
Melanie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Vince was thorough and upfront about the process. He took his time and did the job well figured out what the problem was when it felt like no one else wanted to help!

Paid $900–1,000Reasonable pricePlumbing leak detectionPlumbing pipe repairToilet installation
Brian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Steve came out to us today to address an ongoing issue. He identified the problem quickly, explained things clearly through the whole process, and was friendly and professional the whole time. Great job, would recommend to others every time.

Plumbing leak detectionPlumbing pipe repairFaucet repair
Neutron1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fast Exellect service and cheap

Paid $100–200Great pricePlumbing pipe repairFaucet repair
Lisa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Vince was very pleasant to work with and efficient in diagnosing the solution to our problem.

Paid $300–400Not surePlumbing pipe repair
Holly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Vince was so helpful! Able to come out super fast! Diagnosed the problem and gave us options. Very friendly!

Drain cleaningPlumbing pipe repairSewage cleanup
StarLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I called roto-rooter for a clogged main drain in August 2021.Their customer service person was friendly and helpful. She got me scheduled in and kept up with reminders and updates. The gentleman that arrived was named Jason and he was very professional and knowledgeable. During the assessment/estimate he had found…

Plumbing leak detectionFaucet repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
zack2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Paid $400–600Reasonable pricePlumbing pipe repair
Sydney3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Plumbing pipe repairFaucet repairSump pump repair
Melissa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

Outdoor plumbing system repairPlumbing pipe repairPlumbing+ Responsiveness+ Punctuality+ Quality

Price

$383+9% vs typical sink installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 67%Overpriced 9%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning40$148–$353
Toilet repair29$209–$383
Plumbing pipe repair20$227–$880
Plumbing leak detection15$114–$308
Plumbing15—
Sewer cleaning14$209–$352
Sewer repair9$337–$2.1k
Plumbing leak repair9$73–$324

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