Experts Reviews · Company report
Roto-Rooter Plumbing & Water Cleanup logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%69+16.7Value 14%62+8.8Replies to reviews 7%51+3.6Craft & service penalty89−1.1Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE

Roto-Rooter Plumbing & Water Cleanup

Erie, PA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 10 sink installation services · 4.7★ from 396 Google reviews

Report card

Percentile vs other sink installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roto-Rooter Plumbing & Water Cleanup is better than 81% of sink installation services.A
81
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup is better than 69% of sink installation services.B
69
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roto-Rooter Plumbing & Water Cleanup is better than 89% of sink installation services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup is better than 62% of sink installation services.B
62
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roto-Rooter Plumbing & Water Cleanup is better than 100% of sink installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup is better than 51% of sink installation services.C
51

Reviews for your job

Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.

Roto-Rooter Plumbing & Water Cleanup for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.29
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$383
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 29 Google reviews tagged “Toilet repair” · showing 20

ElizabethLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Great customer service. Tell you the issue. Reasonable price

Paid $200–400Reasonable priceToilet repair
Elijah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Nicholas did amazing work! He fixed my toilet in a timely manor. He was polite and professional. I couldn’t recommend this service more!

Paid $1–200Great priceToilet repair
Pat8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The service tech located the clog in the toilet flushing mechanism quickly and it was as good as new in less than 10 minutes. I recommend using Roto-Rooter for plumbing issues.

Paid $1–200Great priceToilet repair
Silent1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

10/10 would recommend, friendly dudes great price , Roto is my new go to

Great priceToilet repairDrain cleaning
Lauren1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Michael S. Was incredibly kind and professional during our experience. I'd recommend him to anyone!

Toilet repair
Joseph2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

From the call to the finish. Great job

Paid $200–400Reasonable priceToilet repair
JenLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The plumber came right on time and fixed the problem super fast! And surprisingly very affordable.

Paid $1–200Great priceToilet repairPlumbing leak repair
Alesha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Vince was great! Would absolutely recommend him for any of your plumbing projects

Paid $800–1,000Reasonable priceToilet repair
Lizzie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We have used Roto Rooter numerous times now. We’ve had emergency plumbing issues and issues that were important maintenance issues. Everyone has been very professional and great at answering questions. My mom and I adore Bob :). He’s so patient and kind and thorough. He and Jason are the best. Bob has saved us…

Paid $1,000+Reasonable priceToilet repairDrain cleaningPlumbing leak detection
CodyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Came out and took care of our problem quick and easy! The guy was professional and awesome! Highly recommend

Paid $200–300Great priceToilet repair
Maria19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

thanks for the fast, friendly, and efficient service on my toilet clog from Patrick with Roto-Rooter.

Paid $200–300Reasonable priceToilet repair
RobertLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Vince gave us a quick diagnosis of the problem and had it fixed in no time!

Paid $300–400Reasonable priceToilet repair
Kanisha8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Vince was perfect .!! Quick and easy. Thank you

Paid $100–200Great priceToilet repair
Corey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Vince did an amazing job very friendly and caring

Paid $200–300Reasonable priceToilet repair
Joseph2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Vince did a great job and was very professional

Paid $600–700Reasonable priceToilet repair
Brett6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Placed a call Sunday morning. By early afternoon John W. showed up to fix our leaking toilet. He was professional,courteous, explained everything to us and gave us an estimate before work was started.

Paid $200–300Reasonable priceToilet repair
Rashawdi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great job Vince

Paid $200–300Great priceToilet repair
jamie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The guy was very knowledgeable, kind, thorough. Same day service within hours. Was able to unclog my mine drains

Paid $600–700Reasonable priceToilet repair
Kathy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Steve came in on a Sunday & fixed my toilet fast. I appreciate all his hard work. Now it's working Great!

Reasonable priceToilet repair
Nichole1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jason & Steve were both exceptionally professional and kind. They were able to mitigate our plumbing issue in a timely manner while keeping us updated throughout the process. Overall an excellent experience. And though we hope our toddler ceases to flush any more toys/toothbrushes in the future, we would happily use them again.

Reasonable priceToilet repair

Show more toilet repair reviews (9 more) →

Price

$383+9% vs typical sink installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 67%Overpriced 9%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning40$148–$353
Toilet repair29$209–$383
Plumbing pipe repair20$227–$880
Plumbing leak detection15$114–$308
Plumbing15—
Sewer cleaning14$209–$352
Sewer repair9$337–$2.1k
Plumbing leak repair9$73–$324

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