iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%64+15.5Value 14%94+13.3Replies to reviews 7%100+7.1Craft & service penalty86−1.4Momentum penalty41−5.9Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 23 sink repair servicesiPosition by Experts Score among all companies we track in this category. · better than 5%
4.8★★★★★1,138 Google reviews · 22 photos
91%five-star reviews
4.45★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$561typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise Roto-Rooter for rapid response times, professional communication, and thorough explanations of necessary repairs. Positive reviews highlight the technicians' courtesy, punctuality, and fair pricing for services like sewer line cleaning and water pressure diagnostics. However, a recurring criticism in lower-rated feedback involves missed appointments without prior notification, leading to significant delays. Some dissatisfied customers also reported feeling that diagnostic costs were inflated or that proposed solutions were unnecessarily expensive compared to competitors.
Google rating: 4.8 out of 5 from 1,138 reviews (91% five-star).
Reviews on this page: 1,138 Google reviews (829 with written comments, 8 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 19, 2026.
Service: Sink Repair Service serving Merrillville, Indiana.
Data from Google, last updated October 25, 2026.
Score profile vs other sink repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: momentum.
This companySink Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roto-Rooter Plumbing & Water Cleanup: 76/100 on this factor. Category median: 93.B
76
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup: 64/100 on this factor. Category median: 88.B
64
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Roto-Rooter Plumbing & Water Cleanup: 86/100 on this factor. Category median: 89.A
86
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup: 94/100 on this factor. Category median: 100.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roto-Rooter Plumbing & Water Cleanup: 41/100 on this factor. Category median: 100.C
41
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roto-Rooter Plumbing & Water Cleanup: 100/100 on this factor. Category median: 73.A
100
Bar = this company · dark tick = category median.
Star ratings
1,138 Google reviews we collected
4.8of 5
5 stars1,04091%
4 stars404%
3 stars81%
2 stars111%
1 star393%
Praise vs complaints
Phrases our text analysis found in 829 written reviews
95%praise
Praise1,30495%
Complaints645%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
88%fair
Great price2131%
Reasonable3248%
Overpriced710%
Not sure710%
$561+27% vs typical sink repair services
Middle half of what 51 customers paid ($417–$817) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude43332%
Quality & results28121%
Speed & response26119%
Communication15211%
Would recommend1279%
Price & value796%
Honesty & trust353%
What customers talk about
We read 829 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were also careful and respectful of our property while bringing in the small backhoe, taking the necessary steps to reduce the impact on the yard.”
“When we had issues with the repairs, the customer service manager was very rude to my wife over the phone.”
“Roberto and Stuart did an excellent job keeping my wife informed throughout the process.”
“They got it taken care of but I almost felt like Victor who was my technician was judging me like it was my fault things didn't work.”
“Thankfully, Roto-Rooter responded quickly, with a technician arriving within 90 minutes of our call.”
“They never showed up 2 days in a row and never called to let us know”
“He took the time to explain the possible causes and arranged for a camera technician to investigate further.”
“Very disappointed with the lack of communication between the dispatchers and plumbers and responding to customers.”
“We truly appreciate everything they did to get us back up and running, and we would highly recommend Roto-Rooter to anyone facing a plumbing emergency!”
“I will not use this service again because what type of scams are you guys running here?”
“Very exceptional service that was actually affordable.”
“Friendly Technician, fast service, I feel that I was Overcharged for actual work $400.”
“From the moment he arrived, he was professional, knowledgeable, courteous, and genuinely committed to making sure our problem was completely taken care of.”
“Lied about the problem and asked for 10k to replace.”
People customers mention
Eduardo29 reviews
Michael11 reviews
Jorge11 reviews
Armion11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job. Pick one to see what they paid and said.
CatherineLocal Guide · 62 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Gustavo and Milo took time to check and recheck to make sure everything was good during and after service.
Paid $1–200Great priceService not listed
TheLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Chris is the best! Very professional and I do feel like he cares about the work he does and giving the best price for customers such as myself.
Paid $200–400Great priceToilet repair
Valerie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Daniel was a very friendly and outgoing person. I would recommend him to everybody who needs plumbing work done. Thank you again for you fast and expert assessment and repair!!
Paid $600–800Reasonable priceDrain cleaning
Stephen2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Professional. Experienced. Great equipment. Kept me informed throughout the process.
Paid $200–400Reasonable priceDrain cleaning
Lauren4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Zack and Tyler were fabulous! So polite and professional. They solved our problem and recommended solutions to ensure our toilets and pipes stay functioning well. We appreciate that they came out on a Sunday and with short notice.
Paid $400–600Great priceToilet repair
Alvin2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Sean was friendly and very knowledgeable. He was quick to fix the issue and made sure we were satisfied with the results. I was very happy. 😊
Our household had a rough four days this week, beginning Thursday morning with a sewer backup that affected our laundry room, bathroom, and family room. Thankfully, Roto-Rooter responded quickly, with a technician arriving within 90 minutes of our call.
Unfortunately, our sewer cleanout had a reducing fitting that prevented their equipment from getting through. We needed a plumber to remove it before Roto-Rooter could continue, which meant waiting another 24 hours. During that time, both the dispatcher and Lenard, the technician, kept in contact with us to coordinate their return.
Once the plumber removed the fitting, I called Lenard, and he was back at our house within 30 minutes. Unfortunately, he encountered another blockage that he couldn’t get through. He took the time to explain the possible causes and arranged for a camera technician to investigate further.
While this was happening, a member of Roto-Rooter’s cleanup and evaluation team arrived to assess the affected areas using specialized sensors and an infrared camera. He explained our cleanup options, including what would be involved if we chose to handle the cleanup ourselves.
Tony, the camera technician, personally explained the situation and the findings to my wife in person while also keeping me informed over FaceTime. He walked us through the problem, explained what needed to be done, and helped us understand our options. The diagnosis was that our backyard would need to be excavated and the sewer line dug up for repairs. Tony coordinated the arrangements Saturday afternoon and told us they could have a crew out Sunday or Monday.
Fortunately, the repair team arrived Sunday morning. Roberto and Stuart did an excellent job keeping my wife informed throughout the process. They clearly explained the steps they were taking to repair our sewer pipes and helped us understand what was happening as the work progressed. They were also careful and respectful of our property while bringing in the small backhoe, taking the necessary steps to reduce the impact on the yard. Their communication and professionalism gave us confidence that the problem was being handled properly. By mid-afternoon, the repairs were complete, and we had a functioning sewer line again!
Although this was a stressful and inconvenient experience, we were extremely satisfied with the professionalism, communication, and service provided by everyone at Roto-Rooter. From the initial response and troubleshooting to the evaluation, cleanup guidance, and final repairs, each team member took the time to explain the situation, discuss our options, and coordinate the next steps.
A special thank-you to Lenard, Tony, Roberto, Stuart, and the entire Roto-Rooter team for their outstanding service. Their responsiveness, teamwork, and willingness to keep us informed made a difficult situation much easier to manage. We truly appreciate everything they did to get us back up and running, and we would highly recommend Roto-Rooter to anyone facing a plumbing emergency!
Price assessment: Reasonable price
Price: $2,000+
Services: Sewer cleaning, Sewer repair
Response from the owner · 6 days ago
Thank you, Rich, for sharing your experience and for your kind words about Lenard, Tony, Roberto, Stuart, and the entire team. We're glad to hear that their professionalism and communication made a challenging situation easier for you. Your recommendation means a lot to us!
Thank you,
Pat Swanson
Customer Satisfaction Manager
[email protected]
Catherine FlowersLocal Guide · 62 reviewsiTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
Gustavo and Milo took time to check and recheck to make sure everything was good during and after service.
Price assessment: Great price
Price: $1–200
Services: Service not listed
Response from the owner · a week ago
Thank you, Catherine! We're glad to hear that Gustavo and Milo provided such thorough service. Your satisfaction is important to us!
Thank you,
Pat Swanson
Customer Satisfaction Manager
[email protected]
peyton grizzard4 reviewsiTotal number of Google reviews peyton has written across all businesses on Google Maps, not just this one.
Thank you, Peyton! We're glad to hear you had a great experience with Roto Rooter, and we'll make sure to pass your kind words to Daniel.
Thank you,
Pat Swanson
Customer Satisfaction Manager
[email protected]
The Rich LadyLocal Guide · 21 reviewsiTotal number of Google reviews The has written across all businesses on Google Maps, not just this one.
Chris is the best! Very professional and I do feel like he cares about the work he does and giving the best price for customers such as myself.
Price assessment: Great price
Price: $200–400
Services: Toilet repair
Response from the owner · a week ago
Thank you, The! We're glad to hear you had a great experience with Chris. We appreciate your kind words about his professionalism and dedication to providing the best value for our customers.
Thank you,
Pat Swanson
Customer Satisfaction Manager
[email protected]
Disp4real6 reviewsiTotal number of Google reviews Disp4real has written across all businesses on Google Maps, not just this one.
The tech was very professional, respectful, and kind. He explained everything before beginning the work , and advised additional information after.
Services: Sewer repair
Response from the owner · 2 weeks ago
Thank you, Disp4real, for your wonderful feedback! We're glad to hear that our technician provided you with professional and respectful service while keeping you informed throughout the process. Your satisfaction means a lot to us!
Thank you,
Pat Swanson
Customer Satisfaction Manager
[email protected]
Valerie Deidrich4 reviewsiTotal number of Google reviews Valerie has written across all businesses on Google Maps, not just this one.
Daniel was a very friendly and outgoing person. I would recommend him to everybody who needs plumbing work done. Thank you again for you fast and expert assessment and repair!!
Price assessment: Reasonable price
Price: $600–800
Services: Drain cleaning
Response from the owner · 3 weeks ago
Thank you, Valerie! We're glad to hear that Daniel made a positive impression with his friendly and expert service. Your recommendation means a lot to us!
Thank you,
Pat Swanson
Customer Satisfaction Manager
[email protected]
Ashley Elizabeth4 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Adrian was our technician he was super friendly, professional and got the job done! He went above and beyond he deserves all the recognition!!! Thank you so much Adrian.
Price assessment: Reasonable price
Services: Drain cleaning
Response from the owner · 3 weeks ago
Thank you, Ashley! We appreciate your kind words about Adrian and are glad to hear he provided excellent service. Your recognition means a lot to us!
Thank you,
Pat Swanson
Customer Satisfaction Manager
[email protected]
Alberto Galvez5 reviewsiTotal number of Google reviews Alberto has written across all businesses on Google Maps, not just this one.
Joe came and got the job done fast while being professional.
Price assessment: Reasonable price
Price: $600–800
Services: Drain cleaning
Response from the owner · 4 weeks ago
Thank you, Alberto! We appreciate your feedback and are glad Joe was able to provide fast and professional service.
Thank you,
Pat Swanson
Customer Satisfaction Manager
[email protected]
Stephen2 reviewsiTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Professional. Experienced. Great equipment. Kept me informed throughout the process.
Price assessment: Reasonable price
Price: $200–400
Services: Drain cleaning
Response from the owner · a month ago
Thank you, Stephen, for your kind words! We're glad to hear you had a positive experience and felt informed throughout the process. Your feedback means a lot to us!
Thank you,
Pat Swanson
Customer Satisfaction Manager
[email protected]
Neal Bhardwaj10 reviewsiTotal number of Google reviews Neal has written across all businesses on Google Maps, not just this one.
We had an absolutely exceptional experience with Eddy from Roto-Rooter. From the moment he arrived, he was professional, knowledgeable, courteous, and genuinely committed to making sure our problem was completely taken care of.
Eddy took the time to explain what was going on, answered all of our questions, and made sure everything was working properly before he left. He was thorough, efficient, and incredibly personable — exactly the kind of service professional you hope shows up when you’re dealing with a plumbing issue.
What really stood out was Eddy’s attitude and level of customer service. He clearly takes pride in his work and truly cares about the people he is helping. That kind of service is becoming increasingly difficult to find.
Roto-Rooter is fortunate to have someone like Eddy representing their company. He turned a frustrating situation into an extremely positive experience. If we ever need Roto-Rooter again, we would absolutely request Eddy by name.
Five stars without hesitation. Thank you, Eddy, for the outstanding service!
Price assessment: Great price
Services: Sewer cleaning
Response from the owner · 4 weeks ago
Thank you, Neal, for your wonderful feedback! We're glad to hear that Eddy provided you with exceptional service and made a difference during your plumbing issue. Your kind words about his professionalism and commitment mean a lot to us. We appreciate your support and look forward to assisting you again in the future!
Thank you,
Pat Swanson
Customer Satisfaction Manager
[email protected]
