Is Roto-Rooter Plumbing & Water Cleanup any good?
Our verdict: mixed — #88 of 90 plumbers, better than 2%. Customers single out its accountability and track record; reliability is where it trails.
Accountability — better than 98% of peers
Value — 3th percentile
Satisfaction — 2th percentile
Reliability — 2th percentile
Price $$$: 29% above typical
Roto-Rooter Plumbing & Water Cleanup for plumbing leak repair
Clear ✕22 customers reviewed a plumbing leak repair job here and rated it 4.64★. Most paid $2,000+ (category typical: $295–$1.1k). For this job it ranks #69 of 70 plumbers we track.
Bernard was very professional and he explained everything before the work was completed and if there were concerns while the job was being done. He informed me as well. I will be sure to ask for him again for other repairs in the future. The cost was pricey. But the pipes in my home is old and needed an upgrade. It…
We had an issue with our basement that required it to be dried out for a week. Throughout the entire process, we mainly worked with David and Chris, and they were absolutely fantastic. They were professional, knowledgeable, communicative, and made a stressful situation much easier to deal with. They kept us informed…
Team was very professional, appeared on time and were thorough with both repairs and explanation for process.
My water heater failed and damaged my kitchen ceiling and drywall. Roto-Rooter was on site within an hour. They took care of replacing the water heater and clearing up the damage. They filed the initial claim with my insurance for the mitigation services. The crew worked until very late in the day. Follow-up was…
Everyone was great and they made the entire experience as easy as possible for us
They were exceptionally efficient and professional. Very little disruption to our household.
I needed assistance super quickly and Roto Rooter was there to help!! They were flexible with my schedule and helped on the weekend. 10/10 recommend them.
Phenomenal service! These guys were so professional and kind and efficient and helped fix our busted pipes and continued to follow up after to clean/evaluate moisture levels and did not stop until everything was 100% fixed.
After completing the job, the worker grabbed my credit card and held it behind his back, refusing to give it back until I gave him a 5-star review in front of him. Then Roto Rooter deleted my review and sent me some useless form letter pretending they were "looking into" the incident.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Roto-Rooter Plumbing & Water Cleanup
Is Roto-Rooter Plumbing & Water Cleanup good?
Yes by most measures: 4.8★ from 1,015 Google reviews and an Experts Score of 20/100 (grade D), #88 of 90 plumbers we track. 5.9% of reviews in the last two years were 1–2★ (category average 2.6%).
How much does Roto-Rooter Plumbing & Water Cleanup charge?
Customers reported a typical bill of $618 (middle half $353–$1.2k), 29% above the plumbers median of $480.
What do customers hire Roto-Rooter Plumbing & Water Cleanup for?
Mostly drain cleaning (140), plumbing (83), plumbing pipe repair (70), toilet repair (69).
Does the owner respond to complaints?
The owner replied to 100% of 1–3★ reviews (category: 82%).