Analyzing 5,290,788 Google Reviews For 14,025 Experts

Experts Reviews · Company report
Roto-Rooter Plumbing & Water Cleanup logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%2+0.7Reliability 15%2+0.3Craft & service 20%47+9.4Value 10%3+0.3Momentum 8%13+1Track record 7%54+3.8Accountability 5%98+4.9Experts Score= 20Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.20SCORE

Roto-Rooter Plumbing & Water Cleanup

Philadelphia, PA · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #88Position by Experts Score among all companies we track in this category. of 90 plumbers · 4.8★ from 1,015 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and track record; weakest: reliability.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Roto-Rooter Plumbing & Water Cleanup is better than 2% of plumbers.F
2
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Roto-Rooter Plumbing & Water Cleanup is better than 2% of plumbers.F
2
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Roto-Rooter Plumbing & Water Cleanup is better than 47% of plumbers.C
47
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Roto-Rooter Plumbing & Water Cleanup is better than 3% of plumbers.F
3
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Roto-Rooter Plumbing & Water Cleanup is better than 13% of plumbers.F
13
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Roto-Rooter Plumbing & Water Cleanup is better than 54% of plumbers.C
54
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Roto-Rooter Plumbing & Water Cleanup is better than 98% of plumbers.A
98

Reviews for your job

Customers hired Roto-Rooter Plumbing & Water Cleanup for 8 kinds of job.

Roto-Rooter Plumbing & Water Cleanup for sump pump repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–600
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “Sump pump repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 17
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Sump pump repair”

★★★★★ Forrest · 2 months ago

Prompt and professional. Always great service and they were able to come out the same day I called.

Paid $400–600Reasonable priceSump pump repair
★★★★★ Sean · 3 months ago

We had over 6 inches of water in our basement due to a recent storm. We called Roto-Rooters and within 2 hours they were on site assessing the damage and swiftly detected the issue to properly drain the water. Within 2 days, they had a whole team fixing our sewer line, removing our ruined items, cleaning/sanitizing…

Plumbing pipe repairSewer cleaningOutdoor plumbing system repair
★★★★★ Andrea · Edited a year ago

Excellent service! I highly recommend.

Reasonable priceSump pump repair
★★★★★ Robert · 3 years ago

From the first time I called, we were met with exceptional care! They were able to come same day and fix multiple problems within a few days. Will 100% be using them again

Plumbing leak detectionPlumbing pipe repairToilet repair+ Responsiveness+ Quality+ Professionalism
★★★★★ Angel · 3 years ago

Rating only, no written review.

Toilet repairSump pump repairSewage cleanup+ Responsiveness+ Punctuality+ Professionalism

Price

$618+29% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 54%Overpriced 13%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning140$176–$580
Plumbing83—
Plumbing pipe repair70$366–$1.2k
Toilet repair69$227–$618
Plumbing leak detection51$124–$656
Sewer repair24$454–$2.4k
Water damage-related cleanup & repair24—
Plumbing leak repair22$295–$1.1k

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