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Roto-Rooter Plumbing & Water Cleanup
Phoenix, AZ · 4.9★ (1,466)
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%13+4.6Reliability 15%15+2.3Craft & service 20%89+17.8Value 10%47+4.7Momentum 8%64+5.1Track record 7%65+4.6Accountability 5%93+4.7Experts Score= 44Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.44
RankPosition by Experts Score among all companies we track in this category.#54
Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).$554
Bad jobsShare of reviews from the last 24 months that gave 1 or 2 stars.3.8%

Roto-Rooter Plumbing & Water Cleanup for drain cleaning

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Jobs reviewedHow many Google reviews are tagged with this job.564
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$500–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$580
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 79
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 564 Google reviews tagged “Drain cleaning” · showing 20

CherylLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Tech was very thorough and explained what it could cost me if he had to snake the drain before he started work. Checked at intervals to make sure things were fixed and told me what clogged the drain! Jordan was great!

Paid $400–600Reasonable priceDrain cleaning
lukeLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★

Bait and switch. They advertise snake drain service up to $109 but charged basically 3 times that. I'd waited for the appointment so wasn't going to cancel once the price was different here. The service was performed so it's a neutral rating.

Paid $200–400OverpricedDrain cleaning
Pamela2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Mason was our technician today. He was very polite and gave us a complete explanation of what our kitchen drain problem was and explained how he was going to fix it in terms we could understand. Mason was able to clear our drain and gave us ways to prevent the problem from happening again. Mason was neat and left no…

Paid $200–400Reasonable priceDrain cleaning
A7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service. Done in a flash!

Paid $400–600Not sureDrain cleaning
Aliyah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

Very disappointed with this plumbing company. I paid an $800 deposit and, in my experience, they did absolutely nothing to resolve the problem. Despite that, I was still charged a fee. I was quoted $1,600 for hydro jetting without even having the situation properly inspected with a camera or anything first. I was…

Paid $1,400–1,600OverpricedDrain cleaningShower repair
JohnLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Called they were here faster than anticipating less the 2 hours snaked it and cleaned up and did a great job!

Paid $400–600Reasonable priceDrain cleaning
Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Richie was awesome. Gave us the run down and fixed our kitchen sink quickly. Highly recommend! Very professional!

Drain cleaningPlumbing leak detection
Anne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

When you call a company to come out and clear your pipes due to an emergency leaking toilet, it would be nice if they didn't over charge you. I was charged way too much and they did nothing to help. I will never use Roto-Rooter again! You should not take advantage of people in emergencies over a holiday!

Paid $600–800OverpricedDrain cleaning
scott10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Prompt good service.

Paid $400–600Not sureDrain cleaning
Annette4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★

Service was very good but very expensive for the short time it took to do the job. If you don’t need immediate service I would recommend check checking smaller local vendors. If you have an emergency Rotor Rooter can help very quickly

Paid $600–800OverpricedDrain cleaning
NancyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Mason was amazing. Fixed the problem and offered a final solution for our old pipes.

Paid $600–700Great priceDrain cleaningSewer cleaning
Tj4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Mason was Great ! Diagnosed the problem quickly and got it fixed expediency. He was very professional and left the area looking better than when he arrived.

Paid $500–600OverpricedDrain cleaning
Kyler9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Had an issue with sewer line backing up into my shower in my apartment. Pretty nasty clog from something in the shared line, but Mason from Roto Rooter got things working right. Good communication and work - would recommend him on any job

Drain cleaningSewer cleaning
Wendy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Awesome technician, very friendly, knowledgeable and professional!

Paid $500–600Not sureDrain cleaning
andyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Mason was great! Showed up on time. Explained everything and cleaned up when done! Couldn’t ask for more!

Paid $500–600Drain cleaning
Patty1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Absolutely Amazing! Mason is worth 10 stars! Highly recommended in the Rio Verde community.

Paid $300–400Great priceDrain cleaningGarbage disposal repair
Ki4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Fast, friendly and professional

Paid $200–300Drain cleaning
Maria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Mason and his General Manager saved the day!!! After Rooter Ranger charged us 18k dollars in a scam to replace our backyard sewer pipe. Mason provided a thorough inspection and even contacted the city on his own. City of Phx is also stepping in to repair their pipe in my alley to correct more pipe issues that we…

Customer photo from Maria's review
Paid $400–500Great priceDrain cleaningSewer cleaning
Joe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Excellent service! Mason was on time, professional, and courteous and explained everything in detail. Cleared the drain quickly and cleaned up after. He also let me know about other services offered by Roto-rooter. Never knew they did so much! I will continue using their services.

Paid $700–800Reasonable priceDrain cleaning
Jennifer7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Mason was great! Handled our issue quickly and thoroughly. He was very professional, informative and friendly. Kitchen sink drain is all clear!

Paid $500–600Reasonable priceDrain cleaning

Show more drain cleaning reviews (544 more) →

Why it scores 44How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%13+4.6Reliability 15%15+2.3Craft & service 20%89+17.8Value 10%47+4.7Momentum 8%64+5.1Track record 7%65+4.6Accountability 5%93+4.7Experts Score= 44Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

Satisfaction13
Reliability15
Craft & service89
Value47
Momentum64
Track record65
Accountability93

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