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Roto-Rooter Plumbing & Water Cleanup
Phoenix, AZ · 4.9★ (1,466)
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%13+4.6Reliability 15%15+2.3Craft & service 20%89+17.8Value 10%47+4.7Momentum 8%64+5.1Track record 7%65+4.6Accountability 5%93+4.7Experts Score= 44Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.44
RankPosition by Experts Score among all companies we track in this category.#54
Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).$554
Bad jobsShare of reviews from the last 24 months that gave 1 or 2 stars.3.8%

Roto-Rooter Plumbing & Water Cleanup for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.564
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$500–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$580
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 79
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 564 Google reviews tagged “Drain cleaning” · showing 40

CherylLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Tech was very thorough and explained what it could cost me if he had to snake the drain before he started work. Checked at intervals to make sure things were fixed and told me what clogged the drain! Jordan was great!

Paid $400–600Reasonable priceDrain cleaning
lukeLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★

Bait and switch. They advertise snake drain service up to $109 but charged basically 3 times that. I'd waited for the appointment so wasn't going to cancel once the price was different here. The service was performed so it's a neutral rating.

Paid $200–400OverpricedDrain cleaning
Pamela2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Mason was our technician today. He was very polite and gave us a complete explanation of what our kitchen drain problem was and explained how he was going to fix it in terms we could understand. Mason was able to clear our drain and gave us ways to prevent the problem from happening again. Mason was neat and left no…

Paid $200–400Reasonable priceDrain cleaning
A7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service. Done in a flash!

Paid $400–600Not sureDrain cleaning
Aliyah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

Very disappointed with this plumbing company. I paid an $800 deposit and, in my experience, they did absolutely nothing to resolve the problem. Despite that, I was still charged a fee. I was quoted $1,600 for hydro jetting without even having the situation properly inspected with a camera or anything first. I was…

Paid $1,400–1,600OverpricedDrain cleaningShower repair
JohnLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Called they were here faster than anticipating less the 2 hours snaked it and cleaned up and did a great job!

Paid $400–600Reasonable priceDrain cleaning
Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Richie was awesome. Gave us the run down and fixed our kitchen sink quickly. Highly recommend! Very professional!

Drain cleaningPlumbing leak detection
Anne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

When you call a company to come out and clear your pipes due to an emergency leaking toilet, it would be nice if they didn't over charge you. I was charged way too much and they did nothing to help. I will never use Roto-Rooter again! You should not take advantage of people in emergencies over a holiday!

Paid $600–800OverpricedDrain cleaning
scott10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Prompt good service.

Paid $400–600Not sureDrain cleaning
Annette4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★

Service was very good but very expensive for the short time it took to do the job. If you don’t need immediate service I would recommend check checking smaller local vendors. If you have an emergency Rotor Rooter can help very quickly

Paid $600–800OverpricedDrain cleaning
NancyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Mason was amazing. Fixed the problem and offered a final solution for our old pipes.

Paid $600–700Great priceDrain cleaningSewer cleaning
Tj4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Mason was Great ! Diagnosed the problem quickly and got it fixed expediency. He was very professional and left the area looking better than when he arrived.

Paid $500–600OverpricedDrain cleaning
Kyler9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Had an issue with sewer line backing up into my shower in my apartment. Pretty nasty clog from something in the shared line, but Mason from Roto Rooter got things working right. Good communication and work - would recommend him on any job

Drain cleaningSewer cleaning
Wendy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Awesome technician, very friendly, knowledgeable and professional!

Paid $500–600Not sureDrain cleaning
andyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Mason was great! Showed up on time. Explained everything and cleaned up when done! Couldn’t ask for more!

Paid $500–600Drain cleaning
Patty1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Absolutely Amazing! Mason is worth 10 stars! Highly recommended in the Rio Verde community.

Paid $300–400Great priceDrain cleaningGarbage disposal repair
Ki4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Fast, friendly and professional

Paid $200–300Drain cleaning
Maria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Mason and his General Manager saved the day!!! After Rooter Ranger charged us 18k dollars in a scam to replace our backyard sewer pipe. Mason provided a thorough inspection and even contacted the city on his own. City of Phx is also stepping in to repair their pipe in my alley to correct more pipe issues that we…

Customer photo from Maria's review
Paid $400–500Great priceDrain cleaningSewer cleaning
Joe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Excellent service! Mason was on time, professional, and courteous and explained everything in detail. Cleared the drain quickly and cleaned up after. He also let me know about other services offered by Roto-rooter. Never knew they did so much! I will continue using their services.

Paid $700–800Reasonable priceDrain cleaning
Jennifer7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Mason was great! Handled our issue quickly and thoroughly. He was very professional, informative and friendly. Kitchen sink drain is all clear!

Paid $500–600Reasonable priceDrain cleaning
Marcella1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I don't know how else to put this other than to say these guys are amazing. The level of attention and care is unmatched. Especially Mason. He was very knowledgeable and unclogged my drain within minutes. I would definitely call them again highly recommend them to anybody. Marcella Wilson Home owner/Renter

Paid $1–100Great priceDrain cleaning
CatherineLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We love Roto-Rooter and they love us!!! Happy Customers since the late 80's.

Customer photo from Catherine's review
Paid $400–500Great priceDrain cleaning
douglas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Really helpful and friendly. Fixed a problem we’ve had for years and no one else could find. Thank you!

Drain cleaning
Paulamarie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Mason was Awesome! Great communication and great job. Will definitely call them and adk for him.

Paid $500–600Reasonable priceDrain cleaningSewer cleaning
Manda10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Mason w/ Rotor-Rooter did an absolute amazing job clearing our kitchen pipe. He worked for several hours and was committed to resolving our issue. He also cleaned up and went above and beyond. He is an expert in the trade and takes pride in the customer service he provides. He comes highly recommended for your…

Paid $400–500Great priceDrain cleaningPlumbing pipe repair
B10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Mason was great. Showed up on time. Explained everything. Cleaned everything up. Offered some insight. Cleaned it up! Highly recommended. Thanks!

Drain cleaningPlumbing pipe repair
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We couldn't be happier with Mason at Roto Rooter! He cleared two drains in our home and left us with a special treatment to help pro long the system from clogging. We've been customers since the 80s with the franchise and they have never lead us in a bad direction. He informed us that they are apart of the original…

Paid $700–800Great priceToilet repairDrain cleaning
Jean1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Mason was excellent. Cleared our clogged toilet moments after giving us the estimate. Toilet is in perfect working order. 10 stars.

Customer photo from Jean's review
Paid $400–500Great priceDrain cleaning
Trish1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Roto-Rooter provide excellent service this morning. My husband served 4 years in Vietnam for the U.S. military. Mason awarded us with over 50% off for his service overseas. Thank you Roto Rooter for saving the day.

Paid $100–200Great priceDrain cleaning
Carol1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Fantastic is an understatement. First plumber was great but could not figure out our tricky plumbing. They brought in Mason to save the day using his high IQ in drains he was able to clear the drain in an hour flat. Left us with a preventative cleaner to help keep troubles from happening in the future. We’ve been…

Customer photo from Carol's review
Paid $300–400Great priceDrain cleaning
SamanthaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I’ve had a rough start to plumbing issues in my first year of homeownership, but Roto-Rooter had been great! I used them for both a kitchen sink issue and a laundry line backup, and while they were more expensive, the service was worth it. They were prompt, professional, and resolved both problems effectively.…

Drain cleaning
Leslie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Knew the task. Was informative.

Reasonable priceDrain cleaning
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Mason and I worked to clear the sewer line at my air bnb. I'm the head of maintenance and let me tell you I've never had a plumber more knowledgeable and patient. This guty rocks and deserves a raise.

Customer photo from John's review
Paid $600–700Great priceDrain cleaningSewer cleaning
Danny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Mason gave us a great deal! After another company gave us the run around with their $47 dollar drain special. We will call Roto Rooter for all our future drain issues. No pressure free estimate and all their 5 star reviews is what sold us. Thank you Mason until next time.

Customer photo from Danny's review
Paid $300–400Great priceDrain cleaningSewer cleaning
Christine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Mason was very nice and efficient. I’m happy with the results!

Customer photo from Christine's review
Paid $600–700Not sureDrain cleaning
Mary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Mason arrived cleaned the sewer in a flash.

Customer photo from Mary's review
Paid $400–500Great priceDrain cleaningSewer cleaning
ArizonaLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★

Beware, they ask for five star reviews. Updated: this company is a scam. Had a clog. Tech got here and was nice as he could be. On his heels was a Jeff who said he was a 'supervisor' without even knowing what the problem is, Jeff talks about needing a opening to the main water line so they can diagnose this…

Paid $500–600OverpricedDrain cleaning
SamLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

These guys always do a great job Mason never disappoints and took care of everything we needed plus more!

Reasonable priceDrain cleaningService not listed
Dee6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I appreciate the fast response! Mason was great and very informative. Provided constant communication and a detailed report. I will definitely recommend him and Roto Rooter to anyone.

Paid $1,000+Reasonable priceDrain cleaningSewer cleaning
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

My tech did the job well

Paid $500–600Reasonable priceDrain cleaning

Show more drain cleaning reviews (524 more) →

Why it scores 44How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%13+4.6Reliability 15%15+2.3Craft & service 20%89+17.8Value 10%47+4.7Momentum 8%64+5.1Track record 7%65+4.6Accountability 5%93+4.7Experts Score= 44Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

Satisfaction13
Reliability15
Craft & service89
Value47
Momentum64
Track record65
Accountability93

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