PLUMBERS · PHOENIX, AZ
44SCORE

Roto-Rooter Plumbing & Water Cleanup

Better than 40% of plumbers · #54 of 90

4.9★1,466 Google reviews
4.86★last 12 months
3.8%1–2★ in 2 yrs (avg 2.6%)
98%complaints answered

Roto-Rooter Plumbing & Water Cleanup for sewer repair

Clear ✕
Jobs reviewed33
★ on this job4.73
Usually paid$500–600
Category typical$454–$2.4k
Rank for this job#53 / 63
Said fair100%
★★★★★ Carol · 7 months ago

Mason and Robert!! Great professionals!! Roto-Rooter is lucky to have them both on the team !!

Paid $1,000+Not sureSewer repair
★★★★★ Lynne · 9 months ago

Mason from Rotor Rooter & his assistant Tommy did a wonderful job snaking out our sewer line to make sure we wouldn’t have any future issues. Highly recommended for anyone. 5 stars for sure!!

Paid $500–600Great priceDrain cleaningSewer repair
★★★★★ Gary · 11 months ago

They did a great job rooting out our sewer line but price was a bit higher than I would have liked.

Paid $800–900Great priceDrain cleaningSewage cleanupSewer repair
★★★★★ Aaron · 11 months ago

The whole Roto-Rooter team is great. I’m the Master Plumber for West Shore Home, a home remodeling company and anytime we run into an issue/service that we don’t provide I always refer them to Roto-Rooter. They have come thru to help me and my team and our customers many times and have always provided excellent…

Paid $500–600Reasonable priceDrain cleaningSewer repair
★★★★★ Theresa · a year ago

Mason is very knowledgeable and helpful i felt comfortable with the explanation of issues we had. And appreciate the extra effort from him! We also are working with Ashley for cleanup and repairs very knowledgeable and helpful as well.

Paid $1,000+Not sureDrain cleaningSewer cleaningWater damage-related cleanup & repair
★★★★★ Ken · a year ago

Unbelievable service and explanation of the problem with multiple potential solutions. Best in class. Highly recommended

Paid $400–500Reasonable priceSump pump repairSewer repair
★★★★★ Shirley · a year ago

Mason is wonderful to work with. He is thorough, informative, and knows his stuff. Called them and Mason was here within an hour. This is the second time we have called them and we had the same good service. You won’t be disappointed. Thank you, Mason

Reasonable priceSewer repair
★★★★★ Valerie · 4 years ago

I had massive root growth in my sewer, causing a back-up in my house. Mike King and the team were prompt and explained all the steps they would take to replace the pipe, which they did. They then used a hydrajet to make sure all pipes were clear. So far, so good. They provide a 10 year warranty.

Sewer repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Sierra · 4 years ago

I called roto-rooter this morning at 6am hoping to have someone out same day to fix a sewage pipe blockage. The first person I spoke to over the phone was very helpful and nice, they had someone at my house by 9am which I appreciated a lot. Once the technicians arrived, they were also helpful and nice, they gave us…

Sewer repairDrain cleaningPlumbing+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Roto-Rooter, grey = plumbers average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.90★ (30 reviews)2024-Q2: 4.71★ (7 reviews)2024-Q3: 5.00★ (2 reviews)2024-Q4: 4.77★ (43 reviews)2025-Q1: 4.27★ (11 reviews)2025-Q2: 4.78★ (87 reviews)2025-Q3: 4.83★ (83 reviews)2025-Q4: 4.95★ (97 reviews)2026-Q1: 4.86★ (104 reviews)2026-Q2: 4.91★ (67 reviews)2026-Q3: 4.61★ (28 reviews)2026-Q4: 4.71★ (7 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$554+16% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Great price 28%Reasonable 48%Overpriced 8%Not sure 16%

Score factors

Satisfaction
13
Reliability
15
Craft & service
89
Value
47
Momentum
64
Track record
65
Accountability
93

Praised for

Google highlights · percentile vs peers

Quality
+503 / −5
Professionalism
+628 / −4
Responsiveness
+519 / −5
Punctuality
+457 / −3
Value
+318 / −6

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