PLUMBERS · PHOENIX, AZ
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%13+4.6Reliability 15%15+2.3Craft & service 20%89+17.8Value 10%47+4.7Momentum 8%64+5.1Track record 7%65+4.6Accountability 5%93+4.7Experts Score= 44Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.44SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%13+4.6Reliability 15%15+2.3Craft & service 20%89+17.8Value 10%47+4.7Momentum 8%64+5.1Track record 7%65+4.6Accountability 5%93+4.7Experts Score= 44Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.44SCORERoto-Rooter Plumbing & Water Cleanup
Better than 40% of plumbers · #54 of 90
4.9★1,466 Google reviewsGoogle star rating as shown on Google Maps.
4.86★last 12 monthsAverage stars on reviews from the last 12 months only.
3.8%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
98%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Roto-Rooter Plumbing & Water Cleanup for sump pump repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–500
All 1 Google reviews tagged “Sump pump repair”
★★★★★ Ken · a year ago
Unbelievable service and explanation of the problem with multiple potential solutions. Best in class. Highly recommended
Paid $400–500Reasonable priceSump pump repairSewer repair
vs category
Blue = Roto-Rooter, grey = plumbers average
Rating over time
Price
$554+16% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Great price 28%Reasonable 48%Overpriced 8%Not sure 16%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%13+4.6Reliability 15%15+2.3Craft & service 20%89+17.8Value 10%47+4.7Momentum 8%64+5.1Track record 7%65+4.6Accountability 5%93+4.7Experts Score= 44Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
13
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
15
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
89
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
47
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
64
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
65
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
93
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+503 / −5
Professionalism
+628 / −4
Responsiveness
+519 / −5
Punctuality
+457 / −3
Value
+318 / −6
