PLUMBERS · PHOENIX, AZ
44SCORE

Roto-Rooter Plumbing & Water Cleanup

Better than 40% of plumbers · #54 of 90

4.9★1,466 Google reviews
4.86★last 12 months
3.8%1–2★ in 2 yrs (avg 2.6%)
98%complaints answered

Roto-Rooter Plumbing & Water Cleanup for toilet repair

Clear ✕
Jobs reviewed129
★ on this job4.87
Usually paid$400–500
Category typical$227–$618
Rank for this job#43 / 81
Said fair95%
★★★★★ Rocio · Edited 2 months ago

I called them this morning and they able to come to my house and fix the problem end two hours. It was amazing. They did a great job in my house. I recommend recommended totally 100%.

Paid $1,200–1,400Great priceToilet repair
★★ Maria · 3 months ago

Toilet clogged again after 10 days. I called to ask about their service warranty which was promised after the initial visit and the dispatcher did not have that information and only the tech would have that information. Will not use again. Clearly they only wanted to come out for a second visit and charge me again…

Paid $200–400Toilet repair
★★★★★ Diane · 5 months ago

My mom lives with me and has Alzheimer's, and she flushed down her depends. Mason was our technician that came out and quickly unclogged the toilet, saving the day.

Paid $400–500Reasonable priceToilet repair
★★★★★ Daniel · 5 months ago

The plumber Mason was great, thorough, and most helpful. I would definitely call for him if I have any future plumbing problems.

Paid $300–400Reasonable priceToilet repair
★★★★★ Sofia · 6 months ago

We had a great experience with Mason. He was professional, on time, and explained everything clearly. The work was done efficiently and with care. I would definitely recommend him to anyone looking for reliable service.

Paid $400–500Reasonable priceToilet repair
★★★★★ Sean · 6 months ago

Very nice people. Honest. Mason tried to help the best he could with the situation we are in. Very appreciative.

Paid $900–1,000Reasonable priceToilet repairPlumbing leak repair
★★★★★ Cassandra · 6 months ago

On top of things. Honest with the situation we had. Came out within a hour of calling and even helped with pricing. Very appreciative with everything that was done.

Paid $900–1,000Reasonable priceToilet repairPlumbing leak repair
★★★★★ Mary · 6 months ago

We couldn't be happier with Mason at Roto Rooter! He cleared two drains in our home and left us with a special treatment to help pro long the system from clogging. We've been customers since the 80s with the franchise and they have never lead us in a bad direction. He informed us that they are apart of the original…

Paid $700–800Great priceToilet repairDrain cleaning
★★★★★ Jim · Edited 7 months ago

Cole was GREAT! He was on time and very professional. He really went out of way to get the job done. Thank you very much.

Toilet repair

vs category

Blue = Roto-Rooter, grey = plumbers average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.90★ (30 reviews)2024-Q2: 4.71★ (7 reviews)2024-Q3: 5.00★ (2 reviews)2024-Q4: 4.77★ (43 reviews)2025-Q1: 4.27★ (11 reviews)2025-Q2: 4.78★ (87 reviews)2025-Q3: 4.83★ (83 reviews)2025-Q4: 4.95★ (97 reviews)2026-Q1: 4.86★ (104 reviews)2026-Q2: 4.91★ (67 reviews)2026-Q3: 4.61★ (28 reviews)2026-Q4: 4.71★ (7 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$554+16% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Great price 28%Reasonable 48%Overpriced 8%Not sure 16%

Score factors

Satisfaction
13
Reliability
15
Craft & service
89
Value
47
Momentum
64
Track record
65
Accountability
93

Praised for

Google highlights · percentile vs peers

Quality
+503 / −5
Professionalism
+628 / −4
Responsiveness
+519 / −5
Punctuality
+457 / −3
Value
+318 / −6

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