PLUMBERS · TAMPA, FL
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%4+1.4Reliability 15%6+0.9Craft & service 20%87+17.4Value 10%42+4.2Momentum 8%37+3Track record 7%95+6.7Accountability 5%99+5Experts Score= 38Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.38SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%4+1.4Reliability 15%6+0.9Craft & service 20%87+17.4Value 10%42+4.2Momentum 8%37+3Track record 7%95+6.7Accountability 5%99+5Experts Score= 38Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.38SCORERoto-Rooter Plumbing of Tampa
Better than 24% of plumbers · #68 of 90
4.8★3,778 Google reviewsGoogle star rating as shown on Google Maps.
4.74★last 12 monthsAverage stars on reviews from the last 12 months only.
4.5%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
99%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Roto-Rooter Plumbing of Tampa for sump pump repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
All 2 Google reviews tagged “Sump pump repair”
★★★★★ Bob · 4 years ago
Rating only, no written review.
Sump pump repair+ Responsiveness+ Professionalism+ Value
★★★★★ Kobe · 4 years ago
Rating only, no written review.
Plumbing leak detectionFaucet installationGarbage disposal installation+ Professionalism
vs category
Blue = Roto-Rooter, grey = plumbers average
Rating over time
Price
$498+4% vs typical plumbers
Bar = middle half of what customers paid · gold mark = category median.
Great price 19%Reasonable 61%Overpriced 10%Not sure 10%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%4+1.4Reliability 15%6+0.9Craft & service 20%87+17.4Value 10%42+4.2Momentum 8%37+3Track record 7%95+6.7Accountability 5%99+5Experts Score= 38Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
4
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
6
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
87
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
42
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
37
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
95
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
99
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+1250 / −16
Professionalism
+1624 / −22
Responsiveness
+1288 / −10
Punctuality
+1207 / −12
Value
+787 / −24
