Experts Reviews · Company report
Rousculp's Heating and Cooling logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%58+4.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Rousculp's Heating and Cooling

Joliet, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 10 boiler installers · 5.0★ from 418 Google reviews

Report card

Percentile vs other boiler installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rousculp's Heating and Cooling is better than 99% of boiler installers.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rousculp's Heating and Cooling is better than 99% of boiler installers.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rousculp's Heating and Cooling is better than 100% of boiler installers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rousculp's Heating and Cooling is better than 100% of boiler installers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rousculp's Heating and Cooling is better than 100% of boiler installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rousculp's Heating and Cooling is better than 58% of boiler installers.C
58

Reviews for your job

Customers hired Rousculp's Heating and Cooling for 8 kinds of job.

Rousculp's Heating and Cooling for heating system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.37
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$78–$745
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 37 Google reviews tagged “Heating system repair”

RuthLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Matthew and his partner were very efficient.

Paid $1–100Great priceHeating system repairHeating system maintenance
JohnLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The installers were professional, courteous and friendly. Todd explained how our boiler worked to our satisfaction.

Great priceHeating system repair
Sandy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Professional and friendly service

Paid $800–1,000Great priceHeating system repair
AndrewLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I’ve been a customer of Rousculp’s for over 20 years, since 2005 and will continue to be a customer. They always do great work and have been extremely responsive when I’ve called with emergencies. I had them replace my furnace and air conditioner in November 2022 and have been happy with the new equipment and clean…

Paid $2,000+Reasonable priceA/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
KatieLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Todd and his son were absolutely wonderful. Very straightforward and honest. We had no heat and he got our heating going again the next day. Meanwhile, competitors gave unreasonable estimates and took long to follow up. Very kind people. I will definitely reach out to them again for any future needs. I can't say thank you enough!

Paid $700–800Great priceHeating system repair
RobertLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

The installers Juan and Ross did an amazing job. They put down a runner as not to hurt the floor. Very clean and neat installation. Guys are great! Thank you. John came out to Check the Air Conditioner unit today May 6 to inspect it. Very nice tech. Very professional and thorough. Was very impressed with the service…

Paid $1–100Great priceHeating system repairHeating system maintenance
Evelyne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Attentive and friendly. Very thorough and responsive

Paid $1,000+Reasonable priceHeating system repair
Monica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

John was superb! Extremely helpful and knowledgeable throughout the entire process. Emergency call with prompt call back. Talked me through some spot checks over the phone before coming out to repair furnace. Explained everything in detail regarding repair and also what I needed to make sure I kept up on in regards…

Paid $300–400Great priceHeating system repair
Jackie14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

We are VERY satisfied with the service of Rousculp's Heating and Cooling C ompany. John, our service technician, repaired our furnace and air conditioner. Excellent service! Thank you.

Paid $1–100Reasonable priceHeating system repairHeating system maintenance+ Value
JefferyD11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Called at 4:00 p.m. on sunday, got the answering service, and Todd called me back from Rousculp's in 5 minutes. He was great we talked about the situation and what I was experiencing. Todd and Matthew came out early the next morning, and of course my furnace was working. Lol go figure. They still did a thorough…

Reasonable priceHeating system repair
Sarah6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Speedy responses & service, very informative and so happy Todd could help us!

Paid $100–200Great priceHeating system repair
Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I was extremely happy and impressed with the service and professionalism.

Paid $100–200Reasonable priceHeating system repair
Robert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

On December 21st I called the Rousculp’s office at 3:33AM, Todd called back at 3:46AM and talked to me for over 15 minutes to see if I could resolve my own issue. It turned out to be something I couldn’t fix myself so he setup an 11:00AM service call. He arrived promptly and resolved the issue in under an hour. He…

Reasonable priceHeating system repair
Jenny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very professional. Came right out within the hour that I called. Great price and quick repair. Will definitely call in the future and highly recommend.

Paid $400–500Great priceHeating system repair
Howard11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Response time was great!!! Services were were neat and done in time quoted.

Reasonable priceHeating system repair
KeithLocal Guide · 77 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Very professional, on time, knowledgeable. Glad I choose Rousculp.

Heating system repair
Ellen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We love Rousculp's! They have been so fast and reliable through and through. A very reputable company, highly recommend!

Paid $300–400Great priceHeating system repairHeating system maintenance
Fred2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

John and Matthew were so professional and through as they performed a maintenance inspection of our furnace and AC. They also made sure the dryer vent was clean and clear. We are an elderly couple and having and comfortable all winter. Thank you, Rousculp's!

HVAC system maintenanceHeating system repair
LeAnn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They get the job done right every time.

Heating system repair
Sandra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We can always count on them to be on time, efficient and careful. Nice people. I always received them.

Paid $1–100Great priceHeating system repair
BeckyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Always a great experience! Professional, kind, helpful and doesn’t cost an arm and a leg! :)

Paid $100–200Reasonable priceHeating system repair
Christian7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rousculp's did a great job resolving my blower motor & control board issues when my A/C died out recently. They were prompt in diagnosing the issue, offering quotes for different options, and engaging with the supplier to validate our parts warranty. Special thanks to Julianne for her communication and our tech John…

Heating system repairA/C system repair
Jordan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Todd came out and went above and beyond. He is a great guy, and i would not look anywhere else but Rousculps for any HVAC needs! Helped my Family and I out with top of the line service, and even went above and beyond. He is an amazing guy. Has a lot of experience and is very helpful. Helped me at midnight on a…

Paid $1,000+Great priceHVAC system maintenanceA/C system maintenanceHeating system repair
AprilLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Johnny and these guys are wonderful! Thank you for keeping us warm!

Heating system installationHeating system repair
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jeff was great to work with. They were overall very professional, prompt and answered all our questions. Highly recommended.

HVAC system maintenanceHeating system repair+ Quality+ Professionalism
Donna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I called for an appointment and they were able to come out the same day. Todd was extremely pleasant and made sure he showed me what was wrong and how it was going to be corrected. He also told me of preventive maintenance for my furnace. It is very refreshing to deal with someone who is professional and yet easy…

Heating system repair+ Responsiveness+ Punctuality+ Quality
RosieLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

We called about 3 PM on Thursday, and they were able to fit us into their Friday schedule. Both Jeff and his co-worker, Ross, were very helpful and courteous. They went above and beyond to repair our broken furnace until a new one can be installed next week. So very grateful to have had such a positive experience!

Heating system maintenanceHeating system installationInstallation+ Responsiveness+ Punctuality+ Quality
Dan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

Great company, great people. Can't change the fact that my heater is old and on it's way out. They know what they're doing and are honest.

Heating system maintenanceHeating system repair+ Quality+ Professionalism
JoeLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

So happy they were recommended. I called another place first told them what I thought I fried (don't play with furnace electronics yourself folks) this company quoted me 360 sight unseen. Rousculp came out and there was more wrong than expected. STILL PAYED LESS for the repairs! Honest technician , class act company. Thank you so much Todd

Heating system repair+ Responsiveness+ Punctuality+ Quality
Amanda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This company is great! On time and responsive. Answered all my questions without making me feel like a bother. Highly recommend.

Heating system repair+ Responsiveness+ Punctuality+ Quality
James3 weeks ago★★★★★

Rating only, no written review.

Paid $1–200Reasonable priceHeating system repair
Carrie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Paid $600–800Reasonable priceHeating system repair
JennieEdited a month ago★★★★★

Rating only, no written review.

Paid $1–200Reasonable priceHeating system repair
Jackie17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Great priceHeating system repair
Jay5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

InstallationHeating system repair+ Responsiveness+ Punctuality+ Quality
Lisa9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHeating system maintenanceInstallation+ Responsiveness+ Punctuality+ Quality
Jodi4 years ago★★★★★

Rating only, no written review.

Heating system repair+ Responsiveness+ Punctuality+ Professionalism

Price

$161-29% vs typical boiler installers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 46%Reasonable 52%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance72$37–$264
A/C system maintenance52$39–$318
Heating system repair37$78–$745
Heating system maintenance37$37–$317
Heating system installation22$1.4k–$2.8k
Installation14—
A/C system repair14$216–$611
Install AC12$1.6k–$3.2k

Compare with