BOOKKEEPING SERVICES · ALHAMBRA, CA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%50+17.5Reliability 15%30+4.5Craft & service 20%25+5Value 10%75+7.5Momentum 8%90+7.2Track record 7%90+6.3Accountability 5%17+0.9Experts Score= 49Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.49SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%50+17.5Reliability 15%30+4.5Craft & service 20%25+5Value 10%75+7.5Momentum 8%90+7.2Track record 7%90+6.3Accountability 5%17+0.9Experts Score= 49Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.49SCORERoxys Taxes
Better than 40% of bookkeeping services · #9 of 15
4.9★163 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yrs (avg 2.1%)Share of reviews from the last 24 months that gave 1 or 2 stars.
33%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Roxys Taxes for business tax services
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
All 1 Google reviews tagged “Business tax services”
Cindy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Rating only, no written review.
Reasonable priceTax problem consultingNew business tax consultingIncome tax return filing
vs category
Blue = Roxys, grey = bookkeeping services average
Rating over time
Price
Not enough reviews with a price yet.
Great price 63%Reasonable 38%Overpriced 0%Not sure 0%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%50+17.5Reliability 15%30+4.5Craft & service 20%25+5Value 10%75+7.5Momentum 8%90+7.2Track record 7%90+6.3Accountability 5%17+0.9Experts Score= 49Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
50
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
30
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
25
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
75
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
90
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
90
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
17
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+3 / −0
Professionalism
+5 / −0
Responsiveness
+4 / −0
Punctuality
+0 / −0
Value
+4 / −0
