BOOKKEEPING SERVICES · ALHAMBRA, CA
Roxys Taxes logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%50+17.5Reliability 15%30+4.5Craft & service 20%25+5Value 10%75+7.5Momentum 8%90+7.2Track record 7%90+6.3Accountability 5%17+0.9Experts Score= 49Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.49SCORE

Roxys Taxes

Better than 40% of bookkeeping services · #9 of 15

4.9★163 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yrs (avg 2.1%)Share of reviews from the last 24 months that gave 1 or 2 stars.
33%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Roxys Taxes for tax problem consulting

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Tax problem consulting”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 4 Google reviews tagged “Tax problem consulting”

★★★★★ Brenda · 7 months ago

"Roxy Taxes is truly the best! I’ve been coming here for 15+ years, and they always make tax season a breeze. I worked with Cindy and Roxy this year, and they were incredibly knowledgeable and trustworthy. They took the time to explain every deduction and made sure I understood my return before filing. If you’re…

Tax problem consultingIncome tax return filingIncome tax return preparation
★★★★★ MR · 7 months ago

Mi nombre es Cesar, tercer año preparando mis impuestos aqui con Roxy 10 de 10. 👌🏻 My name is Cesar, and this is my third year preparing my taxes here with Roxy. 10 out of 10! 👌🏻

Tax problem consulting
★★★★★ Alberto · 7 months ago

This is my second year with them and I could not be happier! They are professional, caring and they really take care of you. They guided me every step of the way with my taxes, and provided me with real options. I highly recommend them!!

Great priceTax problem consultingIncome tax return filingIncome tax return preparation
★★★★★ Cindy · 8 months ago

Rating only, no written review.

Reasonable priceTax problem consultingNew business tax consultingIncome tax return filing

vs category

Blue = Roxys, grey = bookkeeping services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02022-Q2: 5.00★ (52 reviews)2023-Q1: 5.00★ (7 reviews)2023-Q2: 5.00★ (15 reviews)2023-Q4: 5.00★ (1 reviews)2024-Q1: 5.00★ (15 reviews)2024-Q2: 5.00★ (3 reviews)2025-Q1: 4.75★ (16 reviews)2025-Q2: 5.00★ (2 reviews)2025-Q3: 5.00★ (1 reviews)2026-Q1: 5.00★ (13 reviews)2026-Q2: 5.00★ (3 reviews)2026-Q3: 5.00★ (1 reviews)2022-Q22023-Q32024-Q42026-Q12026-Q3
This companyIndustrydot size = review count

Price

Not enough reviews with a price yet.

Great price 63%Reasonable 38%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%50+17.5Reliability 15%30+4.5Craft & service 20%25+5Value 10%75+7.5Momentum 8%90+7.2Track record 7%90+6.3Accountability 5%17+0.9Experts Score= 49Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
50
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
30
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
25
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
75
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
90
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
90
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
17

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+3 / −0
Professionalism
+5 / −0
Responsiveness
+4 / −0
Punctuality
+0 / −0
Value
+4 / −0

Contact

📞 Call (323) 224-0355Request a call backWebsite ↗

Compare with

Horta Bookkeeping Services logoHorta Bookkeeping ServicesExperts Score 33Alhambra · 4.47★Jeff Huang CPA logoJeff Huang CPAExperts Score 31Alhambra · 4.81★Mofrad Financial Solutions logoMofrad Financial SolutionsExperts Score 30Alhambra · 4.75★