Pet groomer · Barnstable Town, MA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%66+16Value 14%93+13.2Replies to reviews 7%28+2Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#79 of 131 pet servicesiPosition by Experts Score among all companies we track in this category. · better than 40%
4.7★★★★★32 Google reviews · 7 photos
91%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Roy-L Groomingdales 4.7 out of 5 based on 32 reviews. Customers frequently praise the staff for handling nervous or senior dogs with care, providing accurate breed-specific cuts, and maintaining a clean, crate-free environment. Many note reasonable pricing and the convenience of early morning walk-ins. However, recurring complaints involve phone interactions where visitors were denied appointments in favor of regular clients, with one caller reporting a rude hang-up.
Google rating: 4.7 out of 5 from 32 reviews (91% five-star).
Reviews on this page: 32 Google reviews (24 with written comments, 4 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: June 30, 2026.
Service: Pet Service serving Barnstable Town, Massachusetts.
Data from Google, last updated November 1, 2026.
Score profile vs other pet services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Roy-L GroomingdalesPet Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Roy-L Groomingdales: 79/100 on this factor. Category median: 80.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Roy-L Groomingdales: 66/100 on this factor. Category median: 72.B
66
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Roy-L Groomingdales: 93/100 on this factor. Category median: 94.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Roy-L Groomingdales: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Roy-L Groomingdales: 28/100 on this factor. Category median: 47.D
28
Bar = this company · dark tick = category median.
Star ratings
32 Google reviews we collected
4.7of 5
5 stars2991%
4 stars13%
3 stars00%
2 stars00%
1 star26%
Praise vs complaints
Phrases our text analysis found in 24 written reviews
83%praise
Praise1583%
Complaints317%
Topic share
How often each topic comes up in the written reviews
5topics
Staff & attitude528%
Would recommend528%
Quality & results422%
Price & value317%
Communication16%
What customers talk about
We read 24 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“On top of it all, Roy is such a kind and friendly person.”
“Highly recommend.”
“The team is wonderful with a terrific attitude and perfect results!”
“Reasonable priced too.”
“We explained we were visiting for the month of September.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Roy-L Groomingdales for 1 kind of job. Pick one to see what they paid and said.
BBeverlyLocal Guide · 39 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Both my mom and I have been bringing our dogs to Roy’s for a long time. We( and our ups) have been really happy with the services. The team is wonderful with a terrific attitude and perfect results! They are particularly great my crazy Frenchie!😊
Great priceDog ear cleaningDog groomingDog nail trimming
SStephenLocal Guide · 34 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Roy and Mitch are amazing! They really care for your dog! Clean and welcoming shop. Best groomer hands down!
Great priceDog groomingDog full service grooming
BBeth3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Our little Buddy lives going to Roys! It’s a play date and grooming day in one. They love what they do and it shows!
AAshleyLocal Guide · 158 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Currently not living with in distance, however after adopting 2 beautiful basenjis that now need grooming services I instantly looked up to see if Roy was still in business. I faithfully took my poms there for years to be groomed and Roy is best in business knowing exactly how breeds are groomed and cut properly. so…
PPammyLocal Guide · 153 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
There's no words to describe this place. I'm in love ❤️ Roy & Mitchell are the BEST. My girl Luna is still grieving her sister's loss, so I was super worried about taking her to a new place to be groomed because she's been very scared of everything. But Mitchell was an angel! She was quiet and super well-behaved. I…
DDrewLocal Guide · 70 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Wow - what an amazing experience! Roy gave my poodle Cooper a haircut and it was fantastic. Before the haircut, Roy sat down with Cooper for a few minutes with Cooper in his lap to get acquainted with him, as he could tell Cooper was initially nervous and he wanted to calm his nerves. That was such a game changer!…
Both my mom and I have been bringing our dogs to Roy’s for a long time. We( and our ups) have been really happy with the services. The team is wonderful with a terrific attitude and perfect results! They are particularly great my crazy Frenchie!😊
Price assessment: Great price
Services: Dog ear cleaning, Dog grooming, Dog nail trimming
S
Stephen KatzenbackLocal Guide · 34 reviewsiTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Currently not living with in distance, however after adopting 2 beautiful basenjis that now need grooming services I instantly looked up to see if Roy was still in business. I faithfully took my poms there for years to be groomed and Roy is best in business knowing exactly how breeds are groomed and cut properly. so if your a local and need his servives my advice is he will be worth the wait for initial appointment however it will be a great consistent groom schedule…can’t wait to come back
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Pammy T.Local Guide · 153 reviewsiTotal number of Google reviews Pammy has written across all businesses on Google Maps, not just this one.
There's no words to describe this place. I'm in love ❤️ Roy & Mitchell are the BEST. My girl Luna is still grieving her sister's loss, so I was super worried about taking her to a new place to be groomed because she's been very scared of everything. But Mitchell was an angel! She was quiet and super well-behaved. I was so proud of her. He did an amazing job, and she looked like a princess. We're blessed to be their clients 🙏 🐶
D
DrewLocal Guide · 70 reviewsiTotal number of Google reviews Drew has written across all businesses on Google Maps, not just this one.
Wow - what an amazing experience! Roy gave my poodle Cooper a haircut and it was fantastic. Before the haircut, Roy sat down with Cooper for a few minutes with Cooper in his lap to get acquainted with him, as he could tell Cooper was initially nervous and he wanted to calm his nerves. That was such a game changer! Cooper left Roy's with the best haircut he has ever had. On top of it all, Roy is such a kind and friendly person. Highly recommend.
D
Donna JaffeLocal Guide · 9 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
First time my Pearl, has been groomed at groomingdales
She is very timid little girl! Omg! I was delighted in how comfortable she was and having fun with with the other dogs.
What a great first time visit and a wonderful cut she had.
I am so pleased and happy that my little is happy. I would recommend them strongly. Can't wait for her next visit...whoof, whoof. Whoof.
D
Dionne JoakimLocal Guide · 22 reviewsiTotal number of Google reviews Dionne has written across all businesses on Google Maps, not just this one.
