Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Royal Chimney Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%83+5.9Craft & service penalty91−0.9Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Royal Chimney Service

Milwaukee, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 22 fireplace installation & repair · 4.9★ from 233 Google reviews

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Report card

Percentile vs other fireplace installation & repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Royal Chimney Service is better than 93% of fireplace installation & repair.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Royal Chimney Service is better than 89% of fireplace installation & repair.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Royal Chimney Service is better than 91% of fireplace installation & repair.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Royal Chimney Service is better than 100% of fireplace installation & repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Royal Chimney Service is better than 100% of fireplace installation & repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Royal Chimney Service is better than 83% of fireplace installation & repair.A
83

Reviews for your job

Customers hired Royal Chimney Service for 8 kinds of job.

Royal Chimney Service for fireplace installations

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Fireplace installations”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 5

All 7 Google reviews tagged “Fireplace installations”

Brad8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

I've been working with Jake Rowell over at Royal Chimney now for almost six years now and he's always gone above and beyond in taking care of our Osburn Wood Burning Stove and Chimney maintenance. It’s always a pleasure working with on and the greater team when we need our chimney swept and inspected.

Customer photo from Brad's review
Chimney cleaningChimney flue cleaningChimney inspections+ Responsiveness+ Punctuality+ Professionalism
DavidLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I've used Royal Chimney Service for over 20 years and have never been disappointed with their level of service and professionalism. When we converted both of our wood burning fireplaces to gas inserts several people arrived and each knew their part. They thoroughly cleaned the wood burning remnants out of the…

Chimney cleaningChimney inspectionsFireplace installations+ Responsiveness+ Professionalism
Ashley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

We have always used Royal Chimney for our fireplace/ chimney cleaning and inspections. We usually work with Jake, who has been so helpful educating us on how our gas fireplace works, how to keep it running efficiently, and how to troubleshoot basic issues. He is always available to call if we have any questions.…

Customer photo from Ashley's review
Chimney cleaningChimney flue cleaningChimney inspections+ Responsiveness+ Punctuality+ Quality
Sharon5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Kevin and Randy displayed professionalism and great craftsmanship when fixing our chimney Our sales man, Jake, thorough and prompt. We are very happy with the finished product.

Customer photo from Sharon's review
Chimney repair & restorationFireplace installationsStove & fireplace cleaning+ Responsiveness+ Punctuality+ Quality
Dustin10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jake, Josh, and Evan did a great job with our fireplace insert. A very positive experience!

Fireplace installations+ Responsiveness+ Punctuality+ Quality
Katie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My husband and I had a matrix wood burning stove installed by royal chimney 2 years ago , and we could be happier having this stove on cold april days like today ! jake was so professional and helpful on picking the best stove for our home and needs also still to this day if i have questions he is always prompt on…

Fireplace installations+ Responsiveness+ Punctuality+ Quality
PaulLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had our fireplace installed and we love it. Jake came through for us as we were waiting for a final piece to be installed. He showed up on time as promised and made things right for the wait we had to endure. Jake was such a great person to talk with as he worked on our setup. We would gladly have them back to do…

Customer photo from Paul's review
Chimney cleaningChimney flue cleaningChimney inspections+ Responsiveness+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Chimney inspections23—
Chimney cleaning14—
Chimney flue cleaning14—
Smoke chamber cleaning9—
Stove & fireplace cleaning9—
Chimney repair & restoration8—
Fireplace installations7—
Fire prevention2—

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