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Royal Dog House

Dog day care center · Pembroke Pines, FL · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%27+1.9Craft & service penalty99−0.1Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 23 house sitting servicesPosition by Experts Score among all companies we track in this category. · better than 55%
4.9 ★★★★★ 121 Google reviews · 24 photos
97%five-star reviews
4.84★last 12 monthsAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review

Royal Dog House at a glance

Google reviewers rate Royal Dog House 4.9 out of 5 based on 121 reviews, with the owner not replying to any feedback. Customers frequently praise the facility's cleanliness, professional staff, and consistent communication through daily photos and videos. Services include daycare, boarding, and bathing, with many noting the care provided for senior or anxious dogs. The primary criticism involves refusal to accommodate pets with specific medical or behavioral needs, citing safety concerns without in-person evaluation.

  • Google rating: 4.9 out of 5 from 121 reviews (97% five-star).
  • Reviews on this page: 121 Google reviews (103 with written comments, 16 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: October 27, 2026.
  • Service: House Sitting serving Pembroke Pines, Florida.

Data from Google, last updated November 13, 2026.

Score profile vs other house sitting services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction88Reliability79Craft & service99Value100Momentum100Replies to reviews27Satisfaction: 88 (median 85)Reliability: 79 (median 75)Craft & service: 99 (median 97)Value: 100 (median 99)Momentum: 100 (median 100)Replies to reviews: 27 (median 45)
Royal Dog HouseHouse Sitting Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Royal Dog House: 88/100 on this factor. Category median: 85.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Royal Dog House: 79/100 on this factor. Category median: 75.B
79
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Royal Dog House: 99/100 on this factor. Category median: 97.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Royal Dog House: 100/100 on this factor. Category median: 99.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Royal Dog House: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Royal Dog House: 27/100 on this factor. Category median: 45.D
27

Bar = this company · dark tick = category median.

Star ratings

121 Google reviews we collected

  • 5 stars11797%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star43%

Praise vs complaints

Phrases our text analysis found in 103 written reviews

  • Praise14999%
  • Complaints11%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1676%
  • Reasonable524%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Would recommend4933%
  • Staff & attitude4329%
  • Honesty & trust1913%
  • Price & value117%
  • Quality & results107%
  • Communication107%
  • Speed & response85%

What customers talk about

We read 103 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Highly recommend Royal Dog House to anyone looking for a safe, loving place for their pup!”
  • “Friendly, professional and quick and easy registration process.”
  • “You can tell they genuinely love what they do and care deeply for every dog.”
  • “It’s also super affordable but the most important thing is that you know the dog is being taken care of by a dog lover ❤️ 10/10 recommend”
  • “Amazing experience and great care for my dog while on vacation.”
  • “The team is so friendly, caring, and communicative.”
  • “I work full time hours in corporate law and quickly realizes after getting my American Terrier mix, Kenzo, that my long hours at work was not going to…”

People customers mention

  • Ilene 20 reviews
  • Instagram 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Royal Dog House for 3 kinds of job. Pick one to see what they paid and said.

Recent reviews

Emma12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I love this place they are amazing with all breeds and types of doggie. My princess did not even say bye to me when she went in.

Great priceDog groomingDog boarding
Kendra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We had the absolute best experience with Royal Dog House while we were away in Spain for two weeks! Our puppy Maya was so happy, comfortable, and clearly treated like family the entire time… she truly felt right at home. When we picked her up, she came back gleaming, well cared for, and full of joy. You can tell…

Great priceDog groomingDog boarding
GabrielleLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Friendly, professional and quick and easy registration process. Thank you Ilene!

Reasonable priceDog boarding
EvelynLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

A fantastic, trustworthy boarding service! I was nervous about leaving my dog for the first time, but the caregivers followed all my feeding and walking instructions perfectly. They were communicative, professional. I received daily updates and videos, which gave me complete peace of mind. Highly recommend to any…

Customer photo from Evelyn's review
Reasonable priceDog groomingDog boardingDog daycare
LynLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

10/10💖 I have left my dog with them since he was a puppy, and now at almost 2 years old, I continue to stay with this doggy daycare! They’re some of the most forthcoming, lovely and understanding people that have taken care of my pet. They always honestly let me know anything that goes on with my pup, and are…

Customer photo from Lyn's review
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Have been using them for 5+ years with no issues or worries. They take great care of my two dogs (10 years old and 6 years old). Thank you for all you do!

Dog boarding

Photos

Customer reviews

4.9 ★★★★★ 121 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Emma Torres12 reviewsTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I love this place they are amazing with all breeds and types of doggie. My princess did not even say bye to me when she went in.

  • Price assessment: Great price
  • Services: Dog grooming, Dog boarding
4kurkus5 reviewsTotal number of Google reviews 4kurkus has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

love my 4 doggy’s

Kendra Lopez3 reviewsTotal number of Google reviews Kendra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had the absolute best experience with Royal Dog House while we were away in Spain for two weeks! Our puppy Maya was so happy, comfortable, and clearly treated like family the entire time… she truly felt right at home. When we picked her up, she came back gleaming, well cared for, and full of joy. You can tell they genuinely love what they do and care deeply for every dog. We’re beyond grateful and will definitely be using them again. Highly recommend Royal Dog House to anyone looking for a safe, loving place for their pup!

  • Price assessment: Great price
  • Services: Dog grooming, Dog boarding
Gabrielle MarzoukaLocal Guide · 13 reviewsTotal number of Google reviews Gabrielle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Friendly, professional and quick and easy registration process. Thank you Ilene!

  • Price assessment: Reasonable price
  • Services: Dog boarding
Evelyn hernandezLocal Guide · 4 reviewsTotal number of Google reviews Evelyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

A fantastic, trustworthy boarding service! I was nervous about leaving my dog for the first time, but the caregivers followed all my feeding and walking instructions perfectly. They were communicative, professional. I received daily updates and videos, which gave me complete peace of mind. Highly recommend to any pet parent looking for a safe place to leave their furry friend.

  • Price assessment: Reasonable price
  • Services: Dog grooming, Dog boarding, Dog daycare
Lyn Emaer (MissYautja)Local Guide · 11 reviewsTotal number of Google reviews Lyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

10/10💖 I have left my dog with them since he was a puppy, and now at almost 2 years old, I continue to stay with this doggy daycare! They’re some of the most forthcoming, lovely and understanding people that have taken care of my pet. They always honestly let me know anything that goes on with my pup, and are always being very helpful and showing videos on how everyone’s dogs are doing in their Instagram page! I’m super glad and happy I found them in a moment of crisis and they were very flexible in trying to support me and my pups, absolutely would recommend them to others who need a doggy daycare for their own pups💖

Michael Perez3 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Have been using them for 5+ years with no issues or worries. They take great care of my two dogs (10 years old and 6 years old). Thank you for all you do!

  • Services: Dog boarding
Juan Gomez2 reviewsTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Estoy muy feliz! Gracias por cuidar mi perro

Erika De BruzosLocal Guide · 15 reviewsTotal number of Google reviews Erika has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Royal Dog House has been amazing with my two dogs! The staff is caring, professional, and truly treats every dog like family. I always feel at ease knowing my pups are in such good hands while at daycare. They come home happy, well cared for, and excited to go back. The facility is clean, safe, and the team goes above and beyond to make sure every dog feels comfortable and loved. I highly recommend Royal Dog House to anyone looking for a trustworthy and exceptional daycare for their furry family members!

  • Price assessment: Great price
  • Services: Dog grooming, Dog boarding, Dog daycare
Joanne B2 reviewsTotal number of Google reviews Joanne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Finding Royal Dog House as a new pet mom was just like finding the pot of gold at the end of the rainbow. I work full time hours in corporate law and quickly realizes after getting my American Terrier mix, Kenzo, that my long hours at work was not going to work with the needs of a 4 week old puppy. After looking at other businesses, I landed on Royal Dog House as it we close to my home and on my route to work. After his first stay for daycare, I knew I found the right place for him. The staff is like no other. Each staff member has patience ordained by God! The owner, Ilene was so nice to answer all my initial questions promptly and sufficiently to ease my “new mom” fears. I have take Kenzo now for over two months and he absolutely loves going to daycare to play with all his new friends. Some days he doesn’t even want to leave!! I would recommend Royal Dog House to anyone who is looking for superior care for their furry baby!!!

  • Price assessment: Reasonable price
  • Services: Dog grooming, Dog boarding, Dog daycare

Royal Dog House on Google Maps →

Business details

  • Address: 8101 NW 16th St, Pembroke Pines, FL 33024
  • Phone: (786) 479-2787
  • Service area: Pembroke Pines, FL