Arborist service · Genoa, IL · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 55 tree removal servicesiPosition by Experts Score among all companies we track in this category. · better than 96%
5.0★★★★★97 Google reviews · 48 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Royal Oaks Tree Care Inc. five stars based on ninety-seven reviews, with the owner responding to twenty-three percent of comments. Customers frequently cite efficient tree removal, pruning, and health assessments, noting that crews are punctual, professional, and thorough in cleaning up debris. Recurring themes include clear communication, fair pricing, and careful attention to property preservation during work. No common criticisms appear in the provided excerpts, as all listed reviews are five-star.
Google rating: 5.0 out of 5 from 97 reviews (100% five-star).
Reviews on this page: 97 Google reviews (89 with written comments, 12 with photos).
Owner responses: the business replied to 23% of reviews.
Most recent review: October 23, 2026.
Service: Tree Removal Service serving Genoa, Illinois.
Data from Google, last updated October 25, 2026.
Score profile vs other tree removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
Royal Oaks Tree Care Inc.Tree Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Royal Oaks Tree Care Inc.: 100/100 on this factor. Category median: 95.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Royal Oaks Tree Care Inc.: 98/100 on this factor. Category median: 94.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Royal Oaks Tree Care Inc.: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Royal Oaks Tree Care Inc.: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Royal Oaks Tree Care Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 73.–
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Bar = this company · dark tick = category median.
Star ratings
97 Google reviews we collected
5.0of 5
5 stars97100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 89 written reviews
98%praise
Praise21998%
Complaints52%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price375%
Reasonable125%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5324%
Quality & results4821%
Would recommend3917%
Speed & response3114%
Price & value2511%
Communication219%
Honesty & trust73%
What customers talk about
We read 89 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They got the job done within a few hours and their team was friendly and considerate.”
“They did a great job and I learned a lot about tree climbing from watching their skill.”
“…in our backyard had a limb break, as well as some smaller trees were damaged, during a line of storms that blew through our area.…”
“We have many more giant trees in our yard, and we are now a customer for life.”
“…ee Care for a cleanup of some big trees in our backyard forest, and I can't recommend them enough!…”
“They were efficient, and took great care to tidy after themselves and avoid causing any damage or inconveniences.”
“Jason was very knowledgeable and polite, he walked me through the whole process on next steps and provided a reasonable quote for the work needed.”
“Great communication and the crews skill was outstanding.”
“They came to evaluate the tree on short notice and were open and honest about what the job would entail and how long and expensive it would be.”
People customers mention
Christian11 reviews
Jason5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Royal Oaks Tree Care Inc. for 5 kinds of job. Pick one to see what they paid and said.
Amy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I would highly recommend Royal Oaks Tree Care. They were efficient, and took great care to tidy after themselves and avoid causing any damage or inconveniences. Scheduling was a little difficult but that’s just the nature of the business, the day of removal the operation went smoothly and I have no complaints.
Reasonable price
Mark5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The team was efficient, professional and friendly. They did a great job and I learned a lot about tree climbing from watching their skill. Thanks for a great job.
Great price
David2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Had a tree falling on my house - Christian got there 45 mins after calling and the tree was gone the same day (on a Sunday)! Highly recommend!
BeckyLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
After a huge oak tree fell onto our home during a storm in July, Royal Oaks came to the rescue. They came to evaluate the tree on short notice and were open and honest about what the job would entail and how long and expensive it would be. They got the job done within a few hours and their team was friendly and…
Great price
Steve7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Couldn’t be happier with this process from start to finish. Great communication and the crews skill was outstanding.
Great price
Doug6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We have trees in our yard important to us because they were gifts from my wife's father, and Royal Oaks has consistently done outstanding work feeding, pruning, cabling, and caring for them. Everyone we've dealt with, Christian, Jason, Irving, Jesse, Macey, and others, have been knowledgeable, professional,…
I would highly recommend Royal Oaks Tree Care. They were efficient, and took great care to tidy after themselves and avoid causing any damage or inconveniences. Scheduling was a little difficult but that’s just the nature of the business, the day of removal the operation went smoothly and I have no complaints.
Price assessment: Reasonable price
Response from the owner · a month ago
Thank you, Amy, for the high recommendation and for taking the time to share your experience. We are glad the job went smoothly and that our crew left the area tidy while avoiding damage or inconvenience. We appreciate your patience with the scheduling challenges and are continuously working to improve availability. Your feedback means a lot to our team.
Mark Daily5 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
The team was efficient, professional and friendly. They did a great job and I learned a lot about tree climbing from watching their skill. Thanks for a great job.
Price assessment: Great price
Response from the owner · a month ago
Thank you, Mark, for the kind review. We're glad our team was efficient, professional and friendly, and that you enjoyed learning about tree climbing from watching them. We appreciate you taking the time to share your experience and look forward to helping with any future tree care needs.
David Bliss2 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Had a tree falling on my house - Christian got there 45 mins after calling and the tree was gone the same day (on a Sunday)! Highly recommend!
Response from the owner · 2 months ago
David, thank you for the fantastic review. We're so glad Christian could get there quickly and remove the tree the same day, even on a Sunday. We appreciate the recommendation and are here if you need any future tree or emergency services.
Becky GLocal Guide · 11 reviewsiTotal number of Google reviews Becky has written across all businesses on Google Maps, not just this one.
After a huge oak tree fell onto our home during a storm in July, Royal Oaks came to the rescue. They came to evaluate the tree on short notice and were open and honest about what the job would entail and how long and expensive it would be. They got the job done within a few hours and their team was friendly and considerate. Our yard was spotless afterwards, they left no debris or mess from the clean up. After a horrible experience I can’t say enough good things about this company and they will be the only tree company we use ever again. We have many more giant trees in our yard, and we are now a customer for life. Highly recommend!
Price assessment: Great price
Response from the owner · 2 months ago
Becky, thank you so much for sharing your experience and for trusting Royal Oaks during such a stressful time. We're glad our team could respond quickly, provide a clear estimate, and complete the job safely while leaving your yard spotless. Hearing that we earned your long-term trust means a lot to our crew. We'll be here for any future tree work or questions you have. Thank you for the high recommendation.
Steve Best7 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Couldn’t be happier with this process from start to finish. Great communication and the crews skill was outstanding.
Price assessment: Great price
Response from the owner · 2 months ago
Thanks for the kind words, Steve! We’re thrilled you were happy with the process, our communication, and the crew’s workmanship. I’ll be sure to pass your praise along to the team. We appreciate your trust and look forward to helping again if the need arises.
Doug Kuite6 reviewsiTotal number of Google reviews Doug has written across all businesses on Google Maps, not just this one.
We have trees in our yard important to us because they were gifts from my wife's father, and Royal Oaks has consistently done outstanding work feeding, pruning, cabling, and caring for them. Everyone we've dealt with, Christian, Jason, Irving, Jesse, Macey, and others, have been knowledgeable, professional, communicative, and pleasant. Highest recommendation!
Denise StewartLocal Guide · 24 reviewsiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Royal Oaks Tree Service is wonderful. From the initial phone call,to meeting with Jason,the arborist,to the tree removal crew. All professional, courteous, and knowledgeable. We had 5 trees plus an overgrown "shrub" removed. The crew was respectful of the property, the attention to detail was amazing, when the project was finished you couldn't tell they were there except for the places where the trees were with the neat area where the tree stumps were ground down and cleaned up. Top notch organization would highly recommend them. Thank you so much for a job fantastically done.
Response from the owner · 3 months ago
Thank you, Denise, for the wonderful review. We're delighted Jason and the crew provided professional, courteous, and knowledgeable service from the initial call through removal of your five trees and the overgrown shrub. We appreciate you noticing the care taken with your property, the stump grinding, and our attention to detail. Your recommendation means a lot to us.
Amy Hoidas (Aimsey)10 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
I called Royal Oaks Tree Care just after 5PM on a Wednesday night and spoke to Christian because a tree in our backyard had a limb break, as well as some smaller trees were damaged, during a line of storms that blew through our area. He was able to get Jason out to our house the next morning (Thursday). Jason was very knowledgeable and polite, he walked me through the whole process on next steps and provided a reasonable quote for the work needed. On Friday morning a crew was at our house taking care of everything! Everyone I worked with was kind, courteous and extremely helpful and understanding. I will definitely call them again for anything tree related, I would give them more than 5 stars if I could. I highly recommend them.
Response from the owner · 4 months ago
Thank you, Amy. We’re so glad Christian, Jason and the crew could respond quickly and that you were pleased with the helpful, courteous service and fair quote. We really appreciate your recommendation and your kind words. We look forward to helping with any future tree needs.
Robert Lewis9 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Royal Oaks arborists beautifully pruned our large locust tree and left not a trace of felled limbs, twigs, leaves on the ground. Thank you for your professionalism and pride in work well done.
Response from the owner · 5 months ago
Robert, thank you for the kind words and for trusting Royal Oaks with your locust tree. We’re proud of our crew’s commitment to careful pruning and thorough cleanup. We look forward to helping with any future tree care needs.
Barbara Lemme8 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
