HVAC contractor · Atlanta, GA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%88+21.3Value 14%96+13.6Replies to reviews 7%46+3.3Craft & service penalty86−1.4Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#99 of 125 electriciansiPosition by Experts Score among all companies we track in this category. · better than 21%
4.9★★★★★9,673 Google reviews · 661 photos
94%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
46%reviews answered by the owner
$305typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company for punctual arrivals, thorough diagnostics, and clear communication regarding repairs and maintenance. Technicians are often described as knowledgeable, professional, and helpful when explaining issues or recommending solutions. Recurring criticisms in lower-rated reviews involve unexpected price increases for after-hours service and dissatisfaction with upselling practices or incomplete initial repairs.
Google rating: 4.9 out of 5 from 9,673 reviews (94% five-star).
Reviews on this page: 9,676 Google reviews (7,473 with written comments, 93 with photos).
Owner responses: the business replied to 46% of reviews.
Most recent review: October 25, 2026.
Service: Electrician serving Atlanta, Georgia.
Data from Google, last updated October 25, 2026.
Score profile vs other electricians
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
RS AndrewsElectricians median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.RS Andrews: 89/100 on this factor. Category median: 94.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.RS Andrews: 88/100 on this factor. Category median: 93.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.RS Andrews: 86/100 on this factor. Category median: 98.A
86
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.RS Andrews: 96/100 on this factor. Category median: 100.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.RS Andrews: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.RS Andrews: 46/100 on this factor. Category median: 88.C
46
Bar = this company · dark tick = category median.
Star ratings
9,676 Google reviews we collected
4.9of 5
5 stars9,05694%
4 stars3363%
3 stars400%
2 stars511%
1 star1932%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
98%praise
Praise4,49198%
Complaints692%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price24620%
Reasonable78864%
Overpriced524%
Not sure13611%
$305-36% vs typical electricians
Middle half of what 978 customers paid ($114–$818) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,48733%
Quality & results1,04023%
Speed & response82318%
Communication54312%
Would recommend3137%
Price & value1974%
Honesty & trust1573%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The person named Charles was very knowledgeable, professional, and made me feel less anxious because I was worried he wouldnt be able to fix the problem.”
“Instead, I got a condescending attitude and someone who refused to acknowledge that their technician had failed to diagnose the actual issue.”
“He did a thorough evaluation of the problem and he is very informative.”
“It recently went out completely during the worst of the summer heat.”
“I had a last minute accident happen with my plumbing and RS Andrews was able to come out the same day.”
“…fferent company which was supposed to come between 8 am and 2 pm and never showed up, what a waste of my time .…”
“Great job on showing pictures and video of the issue and very clear recommendations of what should be done and described safely issues if not addressed.”
“I would definitely use him again and recommend him!”
“…efusal to take responsibility, and the mud tracked through my home, I cannot recommend this company to anyone.…”
“Got me all set up for a new HVAC system at pretty good price.”
“This company overcharges for work and the technician who came for a second maintenance call I would not recommend.”
“And, if all their service technicians are like Drew, who came out today, you can count on an honest day's work for an honest day's pay.”
“Now, I have been lied to by the maintenance department.”
People customers mention
James32 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired RS Andrews for 8 kinds of job. Pick one to see what they paid and said.
Ms.10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 hours ago★★★★★
Once again RS Andrews came through in a time of need. I had a last minute accident happen with my plumbing and RS Andrews was able to come out the same day. The person named Charles was very knowledgeable, professional, and made me feel less anxious because I was worried he wouldnt be able to fix the problem. He did…
Paid $200–400Reasonable price
ChineduLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 hours ago★★★★★
Kwame was great. You performed his maintenance work with the highest level of professionalism. Great guy! RS Andrew has been a company I have used in the past and continue to use. Customer care experience is also top-notch. Will highly recommend.
Paid $200–400Reasonable priceHeating system maintenance
JimmyLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 hours ago★★★★★
The technician was great. He did a thorough evaluation of the problem and he is very informative.
Paid $1–200
Gary6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 hours ago★★★★★
Pau Sum was great. He was knowledgeable, efficient and got the broken water line repaired without any problems.
G.S.13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 hours ago★★★★★
Jonathan assessed our slow draining sink and advised on the best "first steps" to take. He was very considerate, professional, timely!
Paid $1–200Reasonable pricePlumbing pipe repairService not listed
Brent4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Great job on showing pictures and video of the issue and very clear recommendations of what should be done and described safely issues if not addressed.
Paid $400–600Great priceHVAC system repairHVAC system maintenance
Once again RS Andrews came through in a time of need. I had a last minute accident happen with my plumbing and RS Andrews was able to come out the same day. The person named Charles was very knowledgeable, professional, and made me feel less anxious because I was worried he wouldnt be able to fix the problem. He did so with flying colors and I am once again a satisfied customer. I have been using RS Andrews for my plumbing and heating (HVAC) for over 5 years and will continue to do so! It doesnt matter the problem they can fix it and they have professioals who work for them.
Price assessment: Reasonable price
Price: $200–400
Response from the owner · 2 hours ago
Holly, thank you so much for the loyal support over the past 5+ years—appreciate your business and working with you again! ⭐⭐⭐⭐⭐ We’re glad we could get out the same day and that Charles’ knowledge and professionalism helped ease your worries while getting everything fixed up with your plumbing and HVAC 🔥🧊.
Deborah4 reviewsiTotal number of Google reviews Deborah has written across all businesses on Google Maps, not just this one.
Deborah, thanks so much for the 5-star review! ⭐⭐⭐⭐⭐ We’re happy to hear our team was professional and kept things clear and informative—really appreciate you taking the time to share.
Chinedu AkaeluLocal Guide · 26 reviewsiTotal number of Google reviews Chinedu has written across all businesses on Google Maps, not just this one.
Kwame was great. You performed his maintenance work with the highest level of professionalism. Great guy! RS Andrew has been a company I have used in the past and continue to use. Customer care experience is also top-notch. Will highly recommend.
Price assessment: Reasonable price
Price: $200–400
Services: Heating system maintenance
Response from the owner · 5 hours ago
Chinedu, thanks so much for the awesome review—Kwame will be glad to hear you appreciated his professionalism and great attitude ⭐⭐⭐⭐⭐. We really appreciate your continued business and are happy to hear our customer care has stayed top-notch!
Jimmy JohnyLocal Guide · 16 reviewsiTotal number of Google reviews Jimmy has written across all businesses on Google Maps, not just this one.
The technician was great. He did a thorough evaluation of the problem and he is very informative.
Price: $1–200
Response from the owner · 8 hours ago
Jimmy, thank you for the 5-star review! ⭐⭐⭐⭐⭐ We’re glad to hear our technician was thorough and kept you informed throughout the evaluation—appreciate you choosing RS Andrews ❄️💨
Gary Clark6 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Pau Sum was great. He was knowledgeable, efficient and got the broken water line repaired without any problems.
Price assessment: Reasonable price
Price: $800–1,000
Services: Plumbing leak repair
Response from the owner · 8 hours ago
Gary, thanks so much for the 5-star review! ⭐⭐⭐⭐⭐ We’re happy to hear Pau Sum was knowledgeable and efficient, and got that broken water line repaired smoothly 💧
Kerrick Walker8 reviewsiTotal number of Google reviews Kerrick has written across all businesses on Google Maps, not just this one.
The young man that came to my home was very helpful, on time, and knowledgeable!
Services: HVAC system repair, HVAC system maintenance, A/C system maintenance
Response from the owner · 6 months ago
Kerrick, thank you for the 5-star review! ⭐⭐⭐⭐⭐ We really appreciate you shouting out our technician for being on time, helpful, and knowledgeable—exactly how we like to roll. 😄
G.S. Perdue13 reviewsiTotal number of Google reviews G.S. has written across all businesses on Google Maps, not just this one.
Jonathan assessed our slow draining sink and advised on the best "first steps" to take. He was very considerate, professional, timely!
Price assessment: Reasonable price
Price: $1–200
Services: Plumbing pipe repair, Service not listed
Response from the owner · 10 months ago
🌟🌟🌟🌟🌟 Thanks for the 5-star rating! We're delighted to hear that Daniel took such great care in assessing and explaining your plumbing needs. It's wonderful to know you found his thorough approach and explanations helpful. 😊 Appreciate your support!
Sell This House AtlantaLocal Guide · 3 reviewsiTotal number of Google reviews Sell has written across all businesses on Google Maps, not just this one.
Once again RS Andrews fixed it. No stupid up charge for evenings or weekends. Service technicians are both nice and smart. I have had 3 other providers and now I don't use anyone else
Price assessment: Reasonable price
Response from the owner · 12 hours ago
Appreciate you sticking with RS Andrews—love hearing we got everything fixed up again and that our technicians were friendly and sharp. Thanks for trusting us after trying a few other providers; we’re proud to be your go-to! ⭐⭐⭐⭐⭐ ❄️🔥
Claude McIntosh11 reviewsiTotal number of Google reviews Claude has written across all businesses on Google Maps, not just this one.
Chris was punctual, courteous and professional. He did a thorough job . He explained all that he did. I was very pleased with his performance.
Positive: Professionalism
Services: A/C system maintenance
Response from the owner · a year ago
Thanks, Claude! 🌟 We're delighted to hear that Luis made a fantastic impression with his courtesy and professionalism. It's great to know he kept you informed every step of the way. Appreciate your feedback, and here’s to smooth-running systems! 😊✨
Roosevelt Raybon6 reviewsiTotal number of Google reviews Roosevelt has written across all businesses on Google Maps, not just this one.
Thank you, Roosevelt Raybon, for the highest rating. We aim to please all customers. We are so happy we met your expectations. We hope to be of service to you again in the future.
