Experts Reviews · Company report
Ruben's Auto Repair LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%18+1.3Craft & service penalty89−1.1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Ruben's Auto Repair LLC

Idaho Falls, ID · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #631Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 190 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ruben's Auto Repair LLC is better than 86% of auto repair shops.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ruben's Auto Repair LLC is better than 76% of auto repair shops.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ruben's Auto Repair LLC is better than 89% of auto repair shops.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ruben's Auto Repair LLC is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ruben's Auto Repair LLC is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ruben's Auto Repair LLC is better than 18% of auto repair shops.F
18

Reviews for your job

Customers hired Ruben's Auto Repair LLC for 8 kinds of job.

Ruben's Auto Repair LLC for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#295 / 641
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Oil change”

Marco1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Best shop in town hands down!

Great priceTransmissionAir & cabin filter replacementExhaust
Sue6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I wish I could truly express my gratitude for the amazing service I received. Not only did Ruben’s do a great and timely repair, they went above and beyond to get use out of a bind. Whether you are a local or just traveling through I highly recommend Ruben’s auto repair. TOP NOTCH SERVICE!

Great priceTransmissionAuto engine diagnosticOil change
Nicole6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I took my car to Ruben on a Sunday getting a code for ignition coils. He figured out what was going on and was able to have my car back to me before end of business today. (Friday after) Less than one week had warranty dealt with and helped me figure out payment. They were kind and welcoming. Dealerships usually…

Great priceAuto engine diagnosticOil change
Alexander1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Best in town hands down been to many other shops and nothing like Rubens Auto!

Customer photo from Alexander's reviewCustomer photo from Alexander's reviewCustomer photo from Alexander's reviewCustomer photo from Alexander's review
Great priceBrake service & repairBrakesAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
Max7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Ruben is hands down the best mechanic around. He is fast, does quality work and is incredibly transparent. More than that, he’s honest. I’m usually kind of skeptical of mechanics in general (i’ve been scalped before), but he really was great at showing me where my money was going. I mean he literally drove the car…

Great priceAuto engine diagnosticOil changeService not listed
Jose11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Ruben and staff are awesome. They do great work and have great service. They go above and beyond to help you out. I will go back to them again.

Brake service & repairOil changeTransmission
NobodySpecialdotorg7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Reuben has been our mechanic for 8 years and there is no one I trust more. He is one of the most honest mechanics and people you will ever do business with. He is always upfront and open and he explains to me in detail, what they work on before and after wards and they often take pictures of the problem so I can see…

Air & cabin filter replacementBrakesAir conditioning+ Quality+ Professionalism+ Value
Michael9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I was comuting from shelley ID to corinne UT and my car broke down in Pocatello. I towed it to ruban and he said it would be a 50/50 chance to bring it back to life . I took his advice and took the chance. It turns out that Ruban went the extra mile qnd told me it was a timing belt ishue and he replaced the pump…

Oil changeService not listed+ Punctuality+ Quality+ Professionalism
MarissaLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Ruben helped me so much and got my car in quickly. Seriously, if I could give ruben and his team 10 stars I Would!

Brake service & repairBrakesAir conditioning+ Punctuality+ Quality+ Professionalism
Kegan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Could not have asked for a more transparent, or professional service. Will definitely be back and HIGHLY recommend.

Brake service & repairOil changeTires+ Quality+ Professionalism+ Value
katie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rubens auto is one of the best shops in town I won’t ever take it to any one else thank you Ruben for everything!

BrakesAuto engine diagnosticOil change
Maritzel12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Reuben was great very professional, I looked around and other shops and they wanted to charge a arm and a leg. But his price was fair. Was upfront with everything the car needed.Great shop will bring my car all the time !

Auto engine diagnosticOil changeService not listed+ Quality+ Professionalism+ Value
PlowBoysLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The only shop around that I have found that I can completely count on getting things done right and standing behind their work! Very communicative and transparent on everything they do! I rely heavily on a good mechanic to keep my plow truck fleet running strong, and these guys have never let me down!

BatteryBrake service & repairBrakes+ Punctuality+ Quality+ Professionalism
AlihahLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Excellent customer service! We had a mishap with our vehicle on our way out of town and needed a mechanic to help us immiately so we could make it to a funeral. Ruben got us in, fixed up, and on our way within a couple hours. We are so thankful to him and his team.

Oil changeService not listed+ Punctuality+ Quality+ Professionalism
Christopher1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Took my car for an oil change and vehicle check before the winter. Got the service I asked for and they didn't try to upsell a bunch of stuff that I don't need - which is a nice change compared to most other places. I will be coming back.

Oil change
VerniceLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Ruben has done alot of work on our vehicles..he is honest reliable and fair..He cares about his customers and does an amazing job..We will definitely continue to bring our vehicles to him for all our automotive needs..

Brake service & repairBrakesAir conditioning+ Punctuality+ Quality+ Professionalism
Mckalaa month ago★★★★★

Rating only, no written review.

Air & cabin filter replacementAuto engine diagnosticAir conditioning
Malcolma month ago★★★★★

Rating only, no written review.

Auto engine diagnosticAir conditioningOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 71%Reasonable 24%Overpriced 0%Not sure 6%

Jobs customers hired them for

Compare with