Experts Reviews · Company report
Ruben's Auto Repair LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%18+1.3Craft & service penalty89−1.1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Ruben's Auto Repair LLC

Idaho Falls, ID · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #631Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 190 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ruben's Auto Repair LLC is better than 86% of auto repair shops.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ruben's Auto Repair LLC is better than 76% of auto repair shops.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ruben's Auto Repair LLC is better than 89% of auto repair shops.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ruben's Auto Repair LLC is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ruben's Auto Repair LLC is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ruben's Auto Repair LLC is better than 18% of auto repair shops.F
18

Reviews for your job

Customers hired Ruben's Auto Repair LLC for 8 kinds of job.

Ruben's Auto Repair LLC for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#133 / 553
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Steering & suspension repair”

Marco1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Best shop in town hands down!

Great priceTransmissionAir & cabin filter replacementExhaust
BrianLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Honest and Easy to work with

Great priceTransmissionSteering & suspension repair
Alexander1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Best in town hands down been to many other shops and nothing like Rubens Auto!

Customer photo from Alexander's reviewCustomer photo from Alexander's reviewCustomer photo from Alexander's reviewCustomer photo from Alexander's review
Great priceBrake service & repairBrakesAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
Rylee9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great service they gave me rides to my house after I dropped off my car and then they brought me to my car plus you work with the owner so you know your not getting ripped off the cost per hour is a lil bit more than other shops but for the correct work and customer service its worth it.

Reasonable priceTransmissionSteering & suspension repairAuto engine diagnostic
AshtonLocal Guide · 75 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have taken my 2013 Volkswagen Passat to Ruben’s auto repair several times, unfortunately that model of VW is plagued with issues. Each time I am beyond impressed with not only the service, but their willingness to lend a hand. Every time that I have dropped my car off they have offered to drive me back home and…

Great priceSteering & suspension repairWheel alignment
Sue3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ruben and his crew are amazing. I highly recommend using them.

Air conditioningSteering & suspension repair
Holly15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This whole establishment is amazing! Ruben and everyone who I interacted with made me feel welcome and comfortable. I get very anxious going into auto repair places. I had my mini van lifted with Ruben and love everything about it! It’s worth the drive and I will be going back for all my auto needs.

Steering & suspension repair
Celest2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My best friends car broke down and we called Rubens to see if they could get us in. Even though they were booked out for weeks they were able to fit us in. Ruben definitely went above and beyond for us while we waited. They stayed late just to help us. Much appreciated and will definitely recommend and come back. Thank you!

Steering & suspension repairService not listed
NobodySpecialdotorg7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Reuben has been our mechanic for 8 years and there is no one I trust more. He is one of the most honest mechanics and people you will ever do business with. He is always upfront and open and he explains to me in detail, what they work on before and after wards and they often take pictures of the problem so I can see…

Air & cabin filter replacementBrakesAir conditioning+ Quality+ Professionalism+ Value
MarissaLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Ruben helped me so much and got my car in quickly. Seriously, if I could give ruben and his team 10 stars I Would!

Brake service & repairBrakesAir conditioning+ Punctuality+ Quality+ Professionalism
J.1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Ruben just fixed my wife's car today and put new wipers on my car. He was honest,fair and affordable. We highly recommend this shop. All the guys were friendly,clean and knowledgeable when asked questions. We appreciate all your hard work Ruben. Its hard to trust mechanic shops, because we have been screwed over…

Steering & suspension repair+ Quality+ Professionalism+ Value
Maria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Ruben is honest and trustworthy. He fixed my nieces Honda Accord and told her a part that a previous Auto shop said needed repaired in fact didn't. Rubens prices are fair and affordable. They even do alignments at this shop. Highly recommended. I will be bringing my car here for any repairs needed. Thanks guys for taking good care of my niece. 5 stars

Steering & suspension repairWheel alignment+ Quality+ Professionalism+ Value
yuliana5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I live in Logan utah, I didn't like the fact how I took my cars to mechanic's in Logan how everytime they will tell me this and that is wrong with your car it was always headache ,I would go back and something else was wrong it's hard to find someone who you can be honest with your vehicle not be just wanting to…

Steering & suspension repair+ Punctuality+ Quality+ Professionalism
PlowBoysLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The only shop around that I have found that I can completely count on getting things done right and standing behind their work! Very communicative and transparent on everything they do! I rely heavily on a good mechanic to keep my plow truck fleet running strong, and these guys have never let me down!

BatteryBrake service & repairBrakes+ Punctuality+ Quality+ Professionalism
Angel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rubens Auto is such an amazing shop, Ruben and his team really helped me with everything I needed. I have already taken two vehicles and both are better than before. Rubens Auto is super fast, professional, affordable, and always on Point. Thank you Ruben, I’ll be recommending everyone I know to you.

Body & TrimBrake service & repairElectrical+ Punctuality+ Quality+ Professionalism
Oakley5 years ago★★★★★

Rating only, no written review.

Brake service & repairBrakesAir conditioning+ Punctuality+ Quality+ Professionalism
Austin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Steering & suspension repairTiresWheel alignment+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 71%Reasonable 24%Overpriced 0%Not sure 6%

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