Experts Reviews · Company report
Rug'it Cleaning & Replacement logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Rug'it Cleaning & Replacement

Long Beach, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #72Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 5.0★ from 677 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rug'it Cleaning & Replacement is better than 97% of carpet cleaning.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rug'it Cleaning & Replacement is better than 97% of carpet cleaning.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rug'it Cleaning & Replacement is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rug'it Cleaning & Replacement is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rug'it Cleaning & Replacement is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rug'it Cleaning & Replacement is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Rug'it Cleaning & Replacement for 6 kinds of job.

Rug'it Cleaning & Replacement for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.167
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$453
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 157
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 167 Google reviews tagged “Area rug cleaning” · showing 20

Denise7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Communication with this company was great. They arrived on time to pick up the rugs and also when they returned them. They did an excellent job with my inexpensive area rugs that had never had a professional rug cleaning before. They now look and feel like new.

Paid $150–200Reasonable priceArea rug cleaning
Allison8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

We had a fantastic experience getting our couches and rugs cleaned. Isaac took one of our wool rugs to clean offsite and it looks brand new. He was super knowledgeable and gave me some great tips as well. I will definitely use them again in the future and would recommend them to anyone!

Customer photo from Allison's review
Paid $300–350Reasonable priceArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
evelyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

A good friend highly recommended Rug't for rug cleaning and so I had my rugs done last year, and the work was very good. I was very happy to get an email from Rug'it that they do tile cleaning and sealing as I had been trying to find someone to do my kitchen and bathooms. Isaac arrived on time and advised me about…

Customer photo from evelyn's review
Paid $500+Reasonable priceUpholstery cleaningArea rug cleaning
WendyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

I had purchased a long runner rug at an estate sale that was absolutely FILTHY, but I had hopes that it could be cleaned sufficiently to be of use. Rug'it spent extra labor cleaning it and I am happy with the results. I have never been disappointed in their neighborly customer service.

Paid $100–150Reasonable priceArea rug cleaning
Carrie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I got a quote for cleaning and removal of dog smell. They made it brand new. Also washed it twice at no cost.

Paid $250–300Reasonable pricePet stain & odor removalArea rug cleaning
Kerry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very professional, on time, communicated well and quality of work was great..

Paid $500+Reasonable priceArea rug cleaning
Deborah7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Loved this carpet cleaner! they picked up my area rugs and cleaned them in their shop. the Rugs looked brand new when they were delivered to my home. They were flexible with my schedule and were very customer service oriented. i will use them again and highly recommend Rugit!

Area rug cleaning
Marina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Highly recommend Rug It for rug cleaning. The staff is very friendly and knowledgeable. I had a very stinky, dirty, pet stained rug that they managed to bring back to its original brilliance. I am so grateful that their service was fast, friendly and at a reasonable price.

Paid $150–200Reasonable priceArea rug cleaning+ Responsiveness+ Punctuality+ Quality
RochelleLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I am very happy with the results on my carpet and area rug cleaning from Kevin from Rug’It. They look like new! There were quite a few spots from the high traffic areas and now you don’t even know they were there. Kevin let me know when he was on his way and arrived promptly for the appointment. He took his time and…

Paid $250–300Reasonable priceGeneral carpet cleaningArea rug cleaning
RoseLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My living room rug was dirty and had pet urine odors and stains. The staff at rug it offered to take it in immediately with late notice. Marie was extremely friendly and knowledgeable and was able to offer some cleaning advice. When I needed to pick up, I was not available during business hours and the staff…

Paid $250–300Reasonable pricePet stain & odor removalArea rug cleaning
Sandy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Got 4 area rugs cleaned. Very happy with the quality of the work, the turnaround time and the reasonable price. Were repeat customers.

Paid $200–250Reasonable priceArea rug cleaning
Patrick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Simply amazing how well looks

Paid $450–500Reasonable pricePet stain & odor removalArea rug cleaning
Steven8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rug'It cleaned 2 large area rugs from our family room and they came out beautifully. They finished the job in one week including pickup and delivery. We're very happy with the results.

Paid $500+Great priceArea rug cleaning
VibeVoyagerLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★

These guys were not polite and not equipped to handle a normal residential job. In the initial phone call they’d stated their full service pick up included their moving any furniture off the rugs, for cleaning offsite with furniture replacement upon return. Upon arrival they refused to honor this promise. Two grown…

OverpricedArea rug cleaning
Tracy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We are absolutely thrilled with our experience with RugIt! Kevin came out to clean our sectional couch and did an absolutely amazing job. He really took his time and paid attention to detail. The cushions took a while to dry but the results are fabulous! We also had two area rugs to take back to the RugIt facility,…

Reasonable priceUpholstery cleaningPet stain & odor removalArea rug cleaning
EllieLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Family owned business. I was highly impressed. The person who came to clean my rugs actually knew about the craft, not just how to use the machine. He recommended a few ways to care for my wool rugs that I will do on my next cleaning. They are able to repair backing, etc. Highly impressed! Also cleaned two upholstery pieces that look brand new!

Paid $450–500Great priceUpholstery cleaningPet stain & odor removalArea rug cleaning
Anne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had 3 area rugs cleaned and a sectional sofa with loose cushions. They did a tremendous job, including removal of some destructive moths they found. Mariela and Isaac answered all of my questions and explained their methods. I also bought new carpet pads. They text when on their way and were on time. Highly recommend.

Paid $500+Reasonable priceUpholstery cleaningArea rug cleaning
Jim13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very responsive and professional family company that is local to the Long Beach/Signal Hill communities. Their pricing is competitive and flexible if there are unique situations or cleaning needs. Love their follow-up and flexibility. Great with rugs and carpeting.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Maria3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Isaac was amazing from rug pick up to delivery! He was on time, professional and very helpful.

Customer photo from Maria's review
Paid $250–300Reasonable priceArea rug cleaning
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great service and reasonable price. Easy to book appointment. Tech showed up early and got right to work.

Paid $300–350Reasonable priceCarpet steam cleaningArea rug cleaning

Show more area rug cleaning reviews (147 more) →

Price

$337+22% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 67%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Area rug cleaning166$176–$453
General carpet cleaning108$170–$340
Pet stain & odor removal62$153–$366
Upholstery cleaning55$189–$377
Carpet steam cleaning44$170–$371
Carpet installation3—

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