Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Rug'it Cleaning & Replacement logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Rug'it Cleaning & Replacement

Long Beach, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #72Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 5.0★ from 677 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rug'it Cleaning & Replacement is better than 97% of carpet cleaning.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rug'it Cleaning & Replacement is better than 97% of carpet cleaning.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rug'it Cleaning & Replacement is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rug'it Cleaning & Replacement is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rug'it Cleaning & Replacement is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rug'it Cleaning & Replacement is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Rug'it Cleaning & Replacement for 6 kinds of job.

Rug'it Cleaning & Replacement for carpet steam cleaning

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Jobs reviewedHow many Google reviews are tagged with this job.44
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$300–350
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#62 / 140
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 44 Google reviews tagged “Carpet steam cleaning” · showing 20

Cindy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

I am so happy that I came across this amazing family owned and operated business. Rug’it did an amazing job cleaning our giant rug that I was just ready to throw out. It now looks (and smells) brand new. I couldn’t be more pleased with the results. Plus, they have great customer service. They communication, pick up…

Carpet steam cleaning
Yvonne8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

The The service was remarkable. When they finished, it looked like the house and all brand new carpeting. They were efficient and thorough, repeating my chairs and sofa as well as the rugs.

Paid $500+Reasonable priceCarpet steam cleaning
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The carpet looks brand new. Thank you Rug It.

Reasonable priceCarpet steam cleaning
Tom1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Isaac did a great job for us. Very happy with his service.

Paid $300–350Reasonable priceCarpet steam cleaning
Sophia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Isaac did a wonderful job at the home. Took care of white carpet stains from rainstorm, from doggie pee, and basically got the place looking sparkling. I couldn’t ask for better service. Great job, always!

Paid $350–400Reasonable priceCarpet steam cleaning
SamanthaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great quick service! Would definite use them again!

Paid $250–300Carpet steam cleaning
SaraLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent service

Paid $250–300Reasonable priceCarpet steam cleaning
PamLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I’ve used Isaac and Rug It Cleaning for years or our Long Beach home. He is always on time, professional and very reasonably priced. They DO NOT nickel and dime you or do any type of bait and switch as is common with coupons or other companies. Your carpet will be clean and you’ll be happy with the service. Update…

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
Paul7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

Great job! Kevin was quick and efficient, and the carpet really got clean. I would recommend Rug it. The photos are before and after.

Paid $300–350Not sureCarpet steam cleaning
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

Job well done.

Reasonable priceCarpet steam cleaning
Property10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I’ve had service by “Rug’It Cleaning & Replacement” before and they did a great job! Issac provided great customer service and was diligent with my office carpet cleaning. Looks like new! This time around I purchased Mohawk Pure Tech Plus Flooring; beautiful selection and great price. Thank you again for your quick response and attention to detail

Great priceCarpet steam cleaningService not listed
ChrisLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Super professional carpet cleaners. On time, and the carpets look like new. Will be hiring them again!!!

Paid $350–400Great priceCarpet steam cleaning
Cindy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rug It did a great job cleaning our carpets. Very professional, on time and clean carpets. Will definitely use again.

Paid $300–350Reasonable priceCarpet steam cleaning
mark11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Thought they did another outstanding job, above and beyond my expectations on my own home this time

Paid $300–350Great priceCarpet steam cleaning
Jim13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very responsive and professional family company that is local to the Long Beach/Signal Hill communities. Their pricing is competitive and flexible if there are unique situations or cleaning needs. Love their follow-up and flexibility. Great with rugs and carpeting.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
DewightLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Timely and professional

Paid $300–350Reasonable priceCarpet steam cleaning
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great service and reasonable price. Easy to book appointment. Tech showed up early and got right to work.

Paid $300–350Reasonable priceCarpet steam cleaningArea rug cleaning
Sylvia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Very on target business. I get a lot of foot traffic in my den where the area rug is so I take my rug to them twice a year, always comes out great & looking like new. We also purchased a nice thick mat there to place under our area rug. Owner operated & very courteous & friendly! Marie & Isaac are great friendly people.

Paid $100–150Reasonable priceCarpet steam cleaning
Hue2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Rug It and the team is outstanding. They put in new carpeting in my bedrooms. They also cleaned my wood, tile, and carpet. Excellent customer service.

Great priceCarpet steam cleaning+ Responsiveness+ Punctuality+ Quality
J.R.4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great knowledge great, fast service. Good price. Outstanding customer service

Great priceCarpet steam cleaning

Show more carpet steam cleaning reviews (24 more) →

Price

$337+22% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 67%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Area rug cleaning166$176–$453
General carpet cleaning108$170–$340
Pet stain & odor removal62$153–$366
Upholstery cleaning55$189–$377
Carpet steam cleaning44$170–$371
Carpet installation3—

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