Experts Reviews · Company report
Rug'it Cleaning & Replacement logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Rug'it Cleaning & Replacement

Long Beach, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #72Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 5.0★ from 677 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rug'it Cleaning & Replacement is better than 97% of carpet cleaning.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rug'it Cleaning & Replacement is better than 97% of carpet cleaning.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rug'it Cleaning & Replacement is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rug'it Cleaning & Replacement is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rug'it Cleaning & Replacement is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rug'it Cleaning & Replacement is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Rug'it Cleaning & Replacement for 6 kinds of job.

Rug'it Cleaning & Replacement for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.108
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$450–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$340
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 180
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 108 Google reviews tagged “General carpet cleaning” · showing 20

Paul3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Such a great experience - they were friendly and very accommodating. And they did a great job with my rug!

General carpet cleaning
Jeffrey12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Rug It and Issac are simply the BEST!! He is professional, kind and does an amazing job!! Always excellent work- 5 Stars..

General carpet cleaning
GaryLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rug'it and their cleaning technician, Kevin, did a great job at our house cleaning 2 large rooms and some long, carpeted stairs. He was on time, polite and worked very hard. Spots came out we didn't expect! We will definitely call Rug'it to come back again when we need more carpet cleaning!

Paid $500+Reasonable priceGeneral carpet cleaning
RochelleLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I am very happy with the results on my carpet and area rug cleaning from Kevin from Rug’It. They look like new! There were quite a few spots from the high traffic areas and now you don’t even know they were there. Kevin let me know when he was on his way and arrived promptly for the appointment. He took his time and…

Paid $250–300Reasonable priceGeneral carpet cleaningArea rug cleaning
Patrick1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Isaac came to our home to pickup a large carpet in the living room. A very informed guy on carpets. When he returned the carpet the following week, we were so very happy with the results. Thank you Rug'it

General carpet cleaning
Michelle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Alex from Rug’It arrived early to clean my carpets and did an excellent job, restoring them to like-new condition, removing stubborn spots, and educating me in how to spot clean any areas that need attention before he comes next time. And there’s no question that he will be the person I call on for all future carpet…

Paid $450–500Reasonable priceGeneral carpet cleaning
Wayne8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Was very happy with the service. Carpets were nice and clean

General carpet cleaning
Cristina13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

OMG! My rugs are like new!! The pale blue area rug looks wonderful and my large floral area rug is bright sparkling clean! This company is outstanding!!

General carpet cleaningPet stain & odor removalArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Jean10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Issac is terrific. He is friendly, professional and most of all does a great job! I have used Rug’it for many years and will continue to do so. He cleaned my rugs and upholstered furniture and I couldn’t be happier. His business is communicative and he is always on time.

General carpet cleaningUpholstery cleaning
MargaretLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I really wish I had before and after pics! The carpet was so dirty it looked almost gray. We had had construction work done on the house and a lot of extra dust. This carpet is probably 20 years old and having Isaac with RugItClean out to clean them about once a year has definitely extended their life. Love how the carpet now looks and feels!

Great priceUpholstery cleaningGeneral carpet cleaning
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent work, efficient and professional

Carpet steam cleaningGeneral carpet cleaning
shaun2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Amazing service and professionalism! Would recommend them to all my friends and colleagues! Excellent Work!

General carpet cleaningPet stain & odor removalArea rug cleaning+ Responsiveness+ Punctuality+ Quality
CecileLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Outstanding service as always. It was time to update my floors. Rug'it educated me fully on laminate flooring and carpets. I wasn't sure where I wanted to place what. With their input, I agreed with their recommendations and my floors are in and are beautiful. Thank you RugIt.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
KatieLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Isaac and the Rug’It team are my go to whenever I’m asked for a carpet cleaner or need one for my clients. The professionalism is top notch, as is the follow up and follow through. What’s important is the quality of the work! They have been able to get out the most resistant stains, to bring carpets and flooring…

Customer photo from Katie's review
General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Joel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Isaac from Rug-it! Really took care of me! Very professional, on time, and the work he did was amazing! Carpet looks 100X’s better! Im glad I can always count on him! Thanks!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
CharlieLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rug'It cleaned a rug for us. They removed it, took it to their warehouse for thorough cleaning, replaced the padding and reinstalled the rug. Did an excellent job. We couldn't be happier

Area rug cleaningGeneral carpet cleaning
MariaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Thank you! Isaac. My carpet looks like new again. I recommend Rug It service to everyone. Rug it is the best service in Long Beach, CA

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning
**Bill3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job , fair price

Area rug cleaningGeneral carpet cleaning
James6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Have used Rug’it a couple of times now for rugs, furniture and carpets. Very dependable and they do a great job. Highly recommend!

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Kenny9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Showed up on schedule, did a great job. Highly recommended!

Carpet steam cleaningGeneral carpet cleaning

Show more general carpet cleaning reviews (88 more) →

Price

$337+22% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 67%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Area rug cleaning166$176–$453
General carpet cleaning108$170–$340
Pet stain & odor removal62$153–$366
Upholstery cleaning55$189–$377
Carpet steam cleaning44$170–$371
Carpet installation3—

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