Experts Reviews · Company report
Rug'it Cleaning & Replacement logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Rug'it Cleaning & Replacement

Long Beach, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #72Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 5.0★ from 677 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rug'it Cleaning & Replacement is better than 97% of carpet cleaning.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rug'it Cleaning & Replacement is better than 97% of carpet cleaning.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rug'it Cleaning & Replacement is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rug'it Cleaning & Replacement is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rug'it Cleaning & Replacement is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rug'it Cleaning & Replacement is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Rug'it Cleaning & Replacement for 6 kinds of job.

Rug'it Cleaning & Replacement for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.62
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$366
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#20 / 167
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 62 Google reviews tagged “Pet stain & odor removal” · showing 20

Carrie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I got a quote for cleaning and removal of dog smell. They made it brand new. Also washed it twice at no cost.

Paid $250–300Reasonable pricePet stain & odor removalArea rug cleaning
RoseLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My living room rug was dirty and had pet urine odors and stains. The staff at rug it offered to take it in immediately with late notice. Marie was extremely friendly and knowledgeable and was able to offer some cleaning advice. When I needed to pick up, I was not available during business hours and the staff…

Paid $250–300Reasonable pricePet stain & odor removalArea rug cleaning
Patrick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Simply amazing how well looks

Paid $450–500Reasonable pricePet stain & odor removalArea rug cleaning
Tracy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We are absolutely thrilled with our experience with RugIt! Kevin came out to clean our sectional couch and did an absolutely amazing job. He really took his time and paid attention to detail. The cushions took a while to dry but the results are fabulous! We also had two area rugs to take back to the RugIt facility,…

Reasonable priceUpholstery cleaningPet stain & odor removalArea rug cleaning
EllieLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Family owned business. I was highly impressed. The person who came to clean my rugs actually knew about the craft, not just how to use the machine. He recommended a few ways to care for my wool rugs that I will do on my next cleaning. They are able to repair backing, etc. Highly impressed! Also cleaned two upholstery pieces that look brand new!

Paid $450–500Great priceUpholstery cleaningPet stain & odor removalArea rug cleaning
Jim13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very responsive and professional family company that is local to the Long Beach/Signal Hill communities. Their pricing is competitive and flexible if there are unique situations or cleaning needs. Love their follow-up and flexibility. Great with rugs and carpeting.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Cristina13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

OMG! My rugs are like new!! The pale blue area rug looks wonderful and my large floral area rug is bright sparkling clean! This company is outstanding!!

General carpet cleaningPet stain & odor removalArea rug cleaning+ Responsiveness+ Punctuality+ Quality
VivianLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

After reaching put to many different Carpet Cleaners, and self cleaning of my runner & Area rugs, I was about to just throw them out when I posted on my local FB Group inquiring about a reliable Carpet Cleaner and I got an abundance of referrals for Rug'It Cleaning. I decided to set up an appt to drop off my area…

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Nicole3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

clear details of the work and timely completion. Highly recommended

Reasonable priceCarpet steam cleaningPet stain & odor removal
shaun2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Amazing service and professionalism! Would recommend them to all my friends and colleagues! Excellent Work!

General carpet cleaningPet stain & odor removalArea rug cleaning+ Responsiveness+ Punctuality+ Quality
Teresa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Isaac is AMAZING AMAZING AMAZING! He cleans the carpets in all of my family’s homes and we could not be more pleased. He is efficient, friendly, punctual... and does GREAT work! Thank you Isaac!

Carpet steam cleaningPet stain & odor removal
CharlótteLocal Guide · 64 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very good pricing and service. They left my rug just like new.

Area rug cleaningPet stain & odor removal+ Responsiveness+ Quality+ Value
BrentLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I am so happy that I found "Rug'it Cleaning'...! Very good pricing, and they did a beautiful job of cleaning my pet stain / smells off of my area rugs. Love it..!

Area rug cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Shayla7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had such a wonderful experience with Marie and Rug'it Cleaning. Our carpet had been well loved by our dogs (rubbing their bodies all over it) and after Rug'it was done, it looked NEW! I will be recommending this place to everyone I know!!!

Carpet steam cleaningArea rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Mary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I couldn’t be happier with my recent Rug’it experience! When I solicited recommendations for a high quality rug cleaning company on NextDoor, two neighbors quickly responded. My carpeting certainly presented a challenge, since it was in our ‘pop-up Covid home office’ formerly known as our living room. The Rug’it…

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
MargieLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Highly recommend Rug it. Excellent staff and so pleased with excellent steam cleaning of bedrooms and living room. Their fees were unbeatable.

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
ETWLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

3rd time using and will use RC any time we can. Service is unbeatable. Updating this to say it’s been 4x we have used Rug’it. This time we found out that our dog was using a secret part of our rug to do her business inside when she was pouting ( bad dog!). The smell was pretty overpowering, yet Isaac and Rug’it…

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
DLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Nice and professional. Kept me updated throughout the process and finished faster than I expected. I highly recommend this business.

Area rug cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
wynona5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always such good results

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Kevin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very communicative, friendly, and flexible. Did a great job cleaning or rugs. Will use them again.

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Show more pet stain & odor removal reviews (42 more) →

Price

$337+22% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 67%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Area rug cleaning166$176–$453
General carpet cleaning108$170–$340
Pet stain & odor removal62$153–$366
Upholstery cleaning55$189–$377
Carpet steam cleaning44$170–$371
Carpet installation3—

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